Customer Service Representative

Rodrigo Garcia

**** ******* ***** ***

Plumas Lake, CA 95961

530-***-**** . abjjn7@r.postjobfree.com

OBJECTIVE:

To obtain a position as a Marketing Assistant

EDUCATION:

Bachelor of Science in Business Administration

Concentrations: Marketing and International Business

California State University, Sacramento, December 2008

Computer Skills: MS Word, Excel, Access, PowerPoint, Microsoft

Windows, Internet

Language Skills: Fluent in Spanish and English

Travel Experience: Mexico

COMPETENCIES:

Computer skills Customer service oriented

Communication skills Goal oriented

Problem solving skills Team player

Multitasking Productive and efficient

WORK HISTORY:

Assistant Manager / Customer Service Representative, Carniceria El

Matador, Olivehurst, CA 2004-Present

. Control expenses, shrinkage and inventory levels in the store on a

weekly basis

. Responsible for ordering merchandise and ensure that it is shelved

according to merchandising schematics

. Assist with radio and print advertising sales and promotions

. Develop and maintain a team concept to improve associate morale,

communication, and ultimately, working conditions

. Manage, supervise and provide leadership to approx. 6-10 team

members in the store

. Provide consistently high quality and timely customer service to

achieve individual goals and targeted performance levels

. Interact with customers, helping them locate difficult to find

products

Information Systems Specialist I, Yuba Community College - Information

Systems, Marysville, CA 2002-2007

. Resolved issues and questions as part of an IS help desk serving

staff and students

. Collaborated with other departments and faculty and staff

. Handled technical/mission-critical calls daily and consistently met

high service standards

. Advised and trained staff and students on various computer programs

and procedures

Assessment and Research Student Technician, Yuba Community College

District - Research and Assessment, Marysville, CA 2001-2002

. Instructed students and staff on proper procedures for completion

of placement tests

. Assisted with networking/desktop support on student testing systems

. Created Database and Spreadsheets with students' information

. Supervised groups of students during completion of placement tests

COMMUNITY INVOLVEMENT

Olivehurst Linda Little League

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