Customer Service Data Entry

WATI SWAN

CURRICULUM VITAE

Mobile: 702-***-****

Home: 702-***-****

Email: abjjml@r.postjobfree.com

WATI SWAN

I am a strong people person with excellent communication skills. I am

highly motivated, enthusiastic, extremely organized, efficient and a great

team worker.

PROFESSIONAL EXPERIENCE

Current Volunteers of America - Homestead

Assisted Living

Boulder City

Part Time Caregiver - assisting Residents with

showers, medication, eating, entertaining, putting

them to bed, doing laundry, cleaning, vacuuming,

doing routine checks on a two hourly basis.

- Certified Med Tech

- Completed training in HIPPA Rules & Regulations.

Red Cross Las Vegas

I volunteer four hours a week at the Red Cross doing

Data Entry.

2009 Nov-2010 June Caregiver - Henderson Nevada

Looked after a 90 year old lady, assisting her with

her daily living.

2008 Jun-2009 August APN Publishing, Auckland, NZ

Advertising Production Coodinator

. Printing and processing adverts for NZ Herald and

Regional papers.

. Proofing and correcting existing adverts

. Working to tight deadlines on a daily basis

. Excellent attention to detail/accuracy

. Coordinating and prioritising work flow through our

design and output team

. Liaising with clients and reps with their ad proofs

. Proofing digital proofs and signing off on them

. Faxing and Filing

Packages

Photoshop, InDesign, Ad Tracker, Cybercell, Microsoft

Office

2007 Jan-May Telstra Clear - Auckland NZ

Front Line Administrator /Customer Service

. Meeting and answering all customers enquiries

. Purchasing of office supplies

. Staff support

. Data entry

. Directing all incoming calls to various department

. Advising customers on cheap options for phone lines

. Advising customers on how to make payment plans

. Arranging with technical people if customers need

them

. General administration work

2007 June-2008 May Travel

I left NZ to go to Fiji to take part in the South

Pacific Games that was held in Samoa. We got the

silver medal in the ladies squash doubles. Countries

I have visited included Fiji, USA, Australia,

England, Scotland, Belgium, France, Netherlands,

Denmark, Channel Is, Germany, Hong Kong, Norfolk Is,

Samoa, New Caledonia, Cook Is as well as travelling

around NZ. I thoroughly enjoyed experiencing a

variety of different cultures and lifestyles

PROFESSIONAL EXPERIENCE continued

2006 Jan- Aug Inland Revenue Department - Call Centre -

Auckland NZ

Customer Service Officer

. Dealing with Family Assistance, making sure that

families get the correct entitlement and that they

get it on time

. Dealing with Student Loan, deducting correct amount

from students and also making sure that they are

using the correct tax code and answering their

enquiries

. Dealing with Income Tax Return, making sure that all

information are correct and that tax payers fill out

the correct form in order to get the correct refund

. Dealing with Debt, liaising with tax payers on how to

pay their debt back, arranging installments to be

deducted weekly or fortnightly

. Dealing with Rebates

. Dealing with Child Support

. Answering to any general tax queries from all tax

payers around NZ

. This is a high volume Call Centre

2006 Sept - 2007 Jan Travel

I left for

the USA

PROFESSIONAL EXPERIENCE continued

2005 Raising my young family and also trying to establish a home based

business.

Worked part time at ACNielson at their Call Centre in

Takapuna as Market Research Interviewer

2004 Wesley Employment Services - Melbourne, Australia

Administration Assistant

. Answering incoming phone calls

. Constant liaisons with clients and staff

. Staff support

. Banking

. Filing

. Purchase orders

. Photocopying, Faxing, Email

. Arranging meeting times for management staff, mail

and general office work

. Data Entry

1994 - 2001 South Seas Timber Traders, Suva Fiji Is

Administration/Accounts Officer

. Customer Service

. Managed day-to-day running of the Office

. Organized the Manager's diary

. Phone Enquiries

. Organized Meetings

. Banking

. Prepared payroll for staff of 75

. Creditors/Debtors

. Data Entry

EDUCATION & QUALIFICATION

2010 CPR Connections Henderson- CPR/AED First Aid

2010 GED Diploma

2006 St Johns Ambulance New Zealand- Senior First Aid (Level 2)

2004 RMIT - Melbourne, Australia

Adobe Illustrator & Photoshop for Fashion & Textile Industry

2004 Victorian Bar School Melbourne Australia- Responsible Serving

of Alcohol

2003 Swinburne University of Technology - Melbourne Australia

Illustrator - Graphic Design

2002 Napolean Make-Up Academy - Melbourne Australia

Certificate in Fashion, Glamour &Bridal Artistry

2002 Textile Clothing Industry Training - Suva Fiji

Clothing Production, Product Development & Quality Standards,

Management & Human Resources

1984 Completed High School-National University Entrance - Suva Fiji

PERSONAL CHARACTERISTICS

calm, compassionate, cope well with pressure, creative, dedicated, enjoy

challenges,

flexible and get along with others, open to new ideas, patient, quick

learner, well organized, neat and tidy

Demonstrated Skills/Abilities

Communication Skills

. Ability to communicate with people of all ages and nationalities

. Excellent telephone technique

. Liaising with clients

. Ability to relate with empathy and compassion with people in a stress

situation

. Problem solving

. Ability to liaise effectively with fellow workers

. Answer counter enquiries and handling complaints

General Work Skills

. Proved ability to learn new things quickly

. Demonstrated to be dependable and have a positive attitude

. Punctual and prompt in work habits

. Able to work well as a team member

. Work well with minimum supervision

. Meeting deadlines

. Adapt to new situations

. Time management

. Setting and achieving goals

. Pay attention to details

. Good at organizing and ability to put things together

. Decision making and taking initiatives

HOBBIES & INTEREST

Travel, meeting and interacting with people of all cultures, creative

designing, playing squash, coordinating and planning events for eg,

weddings, birthdays, dinners.

VOLUNTEER WORK

1999 - 2001 Oceania Squash Federation

Secretary

. Liaising with OSF on all the Squash updates in Fiji,

& was informed on the Oceania & World events

. Arranged funding from the OSF for our Junior players

. Kept in contact with the rest of the Oceania regions

. Organized Squash workshops

2010 Volunteer work for Red Cross Las Vegas

1998 - 2000 Squash Fiji, Fiji Islands

Secretary

. Facilitated all Squash tournaments

. Arranged meetings

. Sourced tournament sponsors

. Managed accounts

. Coached Junior Players

. Organizing tournament prizes and presentations

1997 - 2001 Designer Entrant in the Fiji Red Cross Fashion Designer Awards,

Fiji Is.

I have also coordinate d and planned weddings and birthday parties for

friends and families in the past.

REFEREES

Ann Bohl

Supervisor Volunteers of America

Cell: 715-***-****

Doreen Dawes

Henderson, Nevada

Home:702-***-****

Clint Fouche

Manager Production APN Publishing, NZ

abjjml@r.postjobfree.com

Cell: 021 646 254

Work: 373 6400 ext 8132

Contact this candidate