KATRINA DAVIS

*** ****** **** *****

Canton, MS *9046

PHONE: C: 601-***-**** H: 601-***-****

EMAIL: abjjmk@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

. Over 10 years of professional experience in the information technology

and engineering professions: including business process analysis, project

management, systems analysis, quality assurance, and problem solving to

effectively align technology to provide the best solutions to clients.

. Experience with new development and enhancements of computer systems

including application development, business process analysis, project

management, quality assurance analysis, data analysis,

application/production support, reports development, systems integration,

software configuration management (SCM) and software implementation.

. Demonstrated knowledge of Medicaid Management Information Systems (MMIS)

as implemented for the state of Mississippi and policies regarding the

subsystems for MS Envision. I also have knowledge of the web-based

applications developed for the state of MS including MS Envision Web

Portal and Medicaid Eligibility Determination System for Families,

Children and CHIP (FCC) and the Aged, Blind and Disabled (ABD). My

primary focus has been with the eligibility determination system for

Families, Children and CHIP (FCC).

. Demonstrated knowledge and experience with Title XIX and Title XXI

healthcare programs including Medicaid, Medicare and Child Health

Insurance programs (CHIP) as outlined by the Centers for Medicare and

Medicaid Services.

. Maintained communications and positive relationships with several bureaus

from the Mississippi Division of Medicaid (DOM) and other state entities

including the Bureau of Eligibility, Bureau of Long Term Care (LTC),

Bureau of Maternal Child Health and Bureau of Third Party Liability

(TPL).

. Knowledge of systems integration with various Medicaid interfaces

including METSS, CHIP - UnitedHealthcare (UHC)/Blue Cross Blue Shield

(BCBS) of MS, MESC, SVES and SDX.

. Familiarity with claims processing including professional, institutional

and dental claims.

. General knowledge regarding Health Insurance Portability and

Accountability Act (HIPAA) and electronic data interchange (EDI).

. Understands and follows all phases of the Software Development Lifecycle

(SDLC), quality validation processes and application change control

processes, including but not limited to: gathering and documenting

business objectives, specifications and requirements on small, medium and

large size projects.

. Understands system life cycle methodology and in-depth understanding of

ERP/MRP II Methodologies and standard business practices with effective

time management skills.

. Knowledge of Oracle PL/SQL and Object Oriented technology, relational

databases and web-based technology.

. Possess strong analytical skills, excellent communications skills,

leadership, organizational skills, documentation skills, team-oriented,

ability to multi-task, and demonstrated ability to successfully meet the

needs of customers.

SKILL SET AND TOOLS:

Platforms/Operating Systems:

MS-Windows 95/98/ME/NT, MS-Windows 2000/2003, Windows Server 2003, AS400

Server, Novell Network, UNIX/LINUX, Websphere, Tomcat and Apache

Hardware:

IBM/ Dell PC's and compatibles, Routers, IBM, Dell, Toshiba and Compaq

Laptops

Software - Applications/Programming Languages:

MS Office Product Suite: MS Word, Excel, PowerPoint, Publisher, Outlook

(2000, 2003 and 2007) Visio, FrontPage, Project and Project Web Access;

Rational Suite: RequisitePro, ClearCase, ClearQuest, Requirements Composer,

Quality Manager, Functional Tester, Test Manager and Performance Tester;

Tivoli (Scheduler); Citrix, Erwin, CASE Tools, TOAD, Tortoise, SQL, PL/SQL,

SQL Plus, Oracle Developer, Oracle Forms, SQLQuery Manager, Actuate,

UPerform, SilkTest, XMLSpy, TextEditor, MoveIt, FTP, PuTTY, MEDS/MEDSX

(Medicaid Eligibility Determination System), MMIS (Medicaid Management

Information System), MS Envision Web Portal, DocFinity (BPM/Workflow),

Omnitrack, Mercury Quality Center, SharePoint, Merant PVCS Tracker,

Dimensions, Version Manager, Configuration Builder, and Collage - Web

Content Manager, Brio, LoadRunner, TMA CMMS (Computerized Maintenance

Management System) SmartDraw, Adobe Professional, HomeSite, SCT Banner

Financials, PayClock, Kronos, Remedy - (IT Service Management Suite), C,

C++, COBOL, Visual Basic, JCL, HTML, XML, Java Scripting, Java Server

Pages, Java, J2EE, Delphi and PHP.

Reporting Tools and Databases:

Business Objects, Cognos, Crystal Reports, Oracle Reports, BrioQuery,

Actuate and AS400 SQL Query, Oracle, DB2, SQL Server, Access, FoxPro and

Sybase

EDUCATION

Bachelor of Science in Industrial Technology/Pre-Engineering, Alcorn State

University; Lorman, MS

Continuing Studies Master of Business Administration, University of Phoenix

Online, Anticipated Graduation Date: Fall 2011

RECENT TRAINING/DEVELOPMENT

ACS - PMI PMP Test Prep, Microsoft Project and PWA, MMIS Subsystem,

Business Analyst Training, MS Medicaid Envision Web Portal - Bureau of Long

Term Care Policies for Pre-Admission Screening, Omnitrack, Medicaid Policy

Training - MS Division of Medicaid - Eligibility Bureau Policy Training

(both Aged/Blind and Disabled (ABD) and Families, Children and CHIP (FCC)

PROFESSIONAL EXPERIENCE

ACS Government Healthcare Solutions/Technisource (03/05 -07/2010)

Ridgeland, MS

Senior Business Systems Analyst

. Identified, analyzes, designed and documented business flows, and

proposed and documented appropriate solutions for problems and issues

that may impact current systems with a focus on excellence.

. Provided functional and specific technical expertise to formulate complex

project scope and objectives; developed and modified procedures to

address information system issues/problems.

. Analyzed, developed, validated and implemented business processes and

requirements as applicable to the ERP/Business Systems Applications.

. Developed project plans, test cases, comprehensive test plans, release

notes and design documents.

. Responsible for creating functional and technical

specifications/requirements documentation in the form of Project Plans,

Use Case Documents, Business Requirements and Analysis Documents, Risk

Analysis Documents, Communications Plans, and Functional and Technical

Specifications including but not limited to BDD and TDD's.

. Managed all internal approved projects using effective Project Life Cycle

Management philosophies and methodologies.

. Worked closely with both the MIS staff and user community to establish

and mange Project, Business Process and Test Plans.

. Responsible for managing the requirements process, including providing a

Statement of Understanding (SOU) when necessary, traceability matrices,

change control and status reports.

. Coordinated and lead JAD session meetings with both internal and external

clients.

. Provided regular status updates on all outstanding activities and

projects to management and applicable project teams.

. Coordinated the implementation efforts of the project and provided

support to the project delivery team during design, construction and

testing of the project and participated in User Acceptance Testing.

. Worked with informal and formal work teams as well as client blended

teams to assist in project definition and scoping activities.

. Analyzed data requirements for data extracts and build SQL queries.

. Provided production support which includes defining and resolving of

existing data quality and application performance issues.

. Assisted with the development and execution of system test cases, scripts

and plans which facilitates testing activities within the team.

. Developed and updated system documentation and training materials.

. Trained new Business Systems Analyst regarding processes and procedures.

. Used technical tools (queries, process maps, etc) for adhoc reporting,

report analysis and problem-solving.

. Conducted gap analyses to identify solutions that are cost effective and

meet client requirements.

. Coordinated the implementation of enhancements and post-implementation

monitoring.

Jackson State University (06/03 - 03/05)

Jackson, MS

Operations Manager/Business Analyst - DFM Operations

. Managed and coordinated computer operations systems analysis and

application support for the Department of Facilities Management.

. Responsible for the implementation of a computerized maintenance

management system including gathering data, creating support

documentation and implementation plans which included an online service

request system.

. Gathered business requirements to identify and integrate computer

applications to meet the department's needs.

. Developed processes and procedures for computer operations, inventory

management and the work control center.

. Evaluated and recommended new technologies and applications for

deployment within the organization.

. Created various forms, report definitions and templates to make daily job

responsibilities for office staff easier.

. Tracked performance by various comparative analysis tools.

. Created and maintained various databases for the Department of Facilities

Management.

. Effectively managed resources and Project Team Members to ensure that all

activities and were completed as planned and within prescribed budgetary

guidelines.

. Provided technical support for the CMMS including research analysis and

troubleshooting of issues.

. Provided overall customer services to ensure issues were resolved

expeditiously.

. Created various customized reports upon request.

. Maintained the time and attendance application.

. Created documentation and training modules for end-users.

. Worked directly with the Office of Information Management to ensure

system requirements were met.

MCI/WorldCom, Inc. (10/00 - 12/02)

Clinton, MS

Applications Developer Analyst III

. Identified and documented user requirements, conducted business and

technical studies, designed, developed and implemented information

systems business solutions, and provided advice on information systems

strategies, policies and management and service deliveries for the

Corporate Business Systems Group of MCI/WorldCom.

. Performed assignments that entailed collection of user requirements,

reports and presentations, analysis of environmental data, rollout of

documentation across various systems within the Corporate Business

Systems Department.

. Setup Software Configuration Management (SCM) software for issue

management, web content management and versioning control assessment of

user environments utilizing PVCS.

. Setup promotion models, configured project and sub-projects, customized

forms and queries, created views and setup metrics for configuration

management.

. Maintained the Oracle database for Issue Management Tool.

. Performed systems security analysis to assess physical and technical

security risks to data, software and hardware, and developed policies,

procedures and contingency plans to minimize the effects of security

breaches.

. Developed and implemented policies and procedures throughout the software

development life cycle to maximize the efficiency, effectiveness and

overall quality of software products and information systems.

. Designed program modules for new and enhanced systems.

. Performed systems analysis and design for new applications and/or

significant system enhancements.

. Provided confirmation that application releases are completed per SDLC

procedures.

. Performed software upgrades that improved usability, performance and

overall functionality for the CM product work-set.

. Assisted with the procurement, setup and configuration of the SUN Solaris

machines.

. Provided day-to-day support and maintenance of the SUN Solaris machines

along with software upgrades, monitoring and coordination of solutions to

problems.

. Assisted with documentation for disaster recovery procedures and

performed monthly test to ensure the viability of the system.

United States Patent & Trademark Office (08/96-09/00)

Washington, DC

Patent Examiner

. Performed scientific, technological and legal analysis in the examination

and disposition of patent applications classified in electrical

engineering.

. Utilized knowledge of scientific concepts, techniques of electrical,

mechanical, computer and process engineering as well as industrial

methodologies to determine parameters of novelty of patent applications.

. Applied aspects of procedural and statutory case law specifically

applicable to patent examining processes.

. Reviewed patent applications for assessment and compliance with basic

formal legal rules.

. Researched relevant technologies to incorporate comparative analysis of

similar prior inventions.

. Utilized various computer based search tools to retrieve pertinent data

regarding technologies and processes.

. Wrote communications regarding assessment and patentability of patent

applications, advising applicant(s) about technical and legal

requirements.

. Assisted with training incoming junior examiners with the procedures and

examination of the patent applications.

. Served as tester for various software application packages and databases

for the examining corps.

REFERENCES

References will be provided upon request.

Contact this candidate