Engineer Customer Service
Resume:
Russell J. Newell
Canton, GA 30115
E-Mail: *******@*-********.***
OBJECTIVE
To acquire employment that will utilize my multifaceted skills and
experience, while striving for excellence in the workplace and personal
growth.
QUALIFICATIONS PROFILE
Information Technology
A+ Certification
MS Windows 2000/NT 4.0/XP/2003
(Server & Workstation)
Netware 3.X/Intranetware 4.X
Unix / Linux
MS Office Pro. 2000/XP/2003
MS Exchange 5.5/2003/ Lotus Notes 4.X
TCP/IP, IPX/SPX, DNS, DHCP, SMTP, POP
Compaq/HP Server configuration & support
(RAID/SCCI/SATA)
Compaq/HP, IBM, Dell, Gateway desktop configuration & support
HP network printers / Network printing /Copier Support
Business Methodology
Organizational Behavior
Quality Management
Policy Development
Process Management
Project Management
Asset Management
Technical Documentation
Marketing Strategy
Customer Service
Technical Instructor
Coordinator
Team Lead
Network/Desktop Supervisor
RELATED EXPERIENCE PROFILE
My Information Technology experience spans the years from 1997 to 2010.
Systems Engineer - NewellTEC, Canton, GA
January 2010 - Present
. Started NewellTEC
. Provide network and desktop support to our clients.
. Provide computer training, engineering and consulting services.
Network Specialist - Credit Union of Georgia, Woodstock, GA
February 2006 - October 2007
. Supervised the technical team
. Supported & administered 20 network servers. (Microsoft Server
2003/Win2000/NT4)
. Supported server RAID arrays.
. Supported the firewall, routers and security appliances.
. Managed the Blackberry BES 4.0/GoodLink server and related mobile
devices.
. Managed network penetration and security testing.
. Developed a support website for easy access to tools and system
documentation.
. Wrote technical documentation for network/desktop systems.
. Developed system operating procedures and policies.
. Developed a technical training program for new staff / train new
staff.
. Responsible for asset procurement.
. Provided desktop support for internal employees.
(continued)
. Engineered technical solutions for the network servers and desktop
computers.
. Project Management.
. On call system management.
. Reported directly to the Vice President of Technology.
. Responsible for vendor contacts and management.
Technical Support Analyst - Research in Motion, Issaquah, WA
May 2004 - October 2005
. Provided 3rd tier email application debugging and support for the
Blackberry and other mobile devices.
. Analyzed TCP/IP traffic to determine failed network communication.
. Searched application log files to discover system errata's or
defects.
. Tested new applications for debugging purposes.
. Developed a team website for easy access to test tools and system
monitors.
. Wrote technical documentation for applications and supported mobile
products.
. Provided desktop support for internal employees.
. Trained new team analysts.
Information Systems Manager - Evergreen Postal Employees Credit
Union, Shoreline, WA
April 2001 - June 2001
. Managed a Microsoft NT 4.0 domain and Open VMS Alpha server
environment.
. Administrated a Microsoft Exchange 5.5 server.
. Supported all network hardware.
. Supported Windows 95 / Office97 desktops and network printing.
. Installed and tested Window 2000 in lab for future company roll
out.
. Provided systems and project management.
Information Systems Technician - Synrad Inc., Mukilteo, WA
January 2000 - July 2000
. Administrated Microsoft NT 4.0 Domain.
. Installed, configured, and supported Microsoft Exchange 5.5.
. Installed, configured, and supported Compaq servers.
. Supported server RAID array.
. Provided helpdesk support for the Windows platform (9.x and NT).
. Provided application support for Microsoft Office (97 and 2000) on
the desktop.
. Configured and supported network printers.
. Developed and documented Helpdesk support policies.
. Maintained and assisted in developing company's intranet.
Contract Technical Support Specialist - Ajilon, Bellevue, WA
March 1999 - August 1999
. Provided engineering assistance in the migration of MS Mail &
Outlook to Lotus Notes 4.x; to include the development of the
procedures for the client mail migration, the documentation of the
mail migration processes, and troubleshooted problems that occurred
with the migration tool for Lotus Notes 4.6.
. Contributed as a team member on a desktop standardization project.
. Developed a process for the computer lab's inventory control.
Backend this process with the development of a database (MS Access)
for inventory control.
. Provided helpdesk support for the Windows platform (9.x and NT).
PC Technician - International Telcom Limited, Seattle, WA
November 1998 - January 1999
. Provided helpdesk support for the Windows platform (9.x and NT).
. Provided application support for Microsoft Office 97 on the
desktop.
. Provided engineering support for the LAN (TCP/IP and IPX/SPX over
Ethernet).
. Configured and supported Novell Netware Client 32.
Contract Field Engineer - NovaQuest Infosystems, Bellevue, WA
February 1998 - July 1998
. Troubleshooted HP, Gateway, and IBM desktop and laptop hardware.
. Provided helpdesk support for the Windows platform (3.x, 9.x and
NT).
. Troubleshooted Token Ring Network (TCP/IP, IPX/SPX).
. Configured and supported Dial Up Networking (TCP/IP).
. Configured and supported Novell Intranetware 4.11 Client.
. Troubleshooted HP network printers.
Contract Field Engineer - CompuCom Systems, Bellevue, WA
July 1997 - February 1998
Provided helpdesk support for both the Windows (3.x, 9.x and NT) and the
Mac OS platforms.
Troubleshooted Compaq, Apple, and IBM Thinkpad desktop and laptop hardware.
Built and configured images for mass roll out of Windows 9.x and NT
desktops.
Configured and supported Novell Netware 3.x and Intranetware 4.x clients.
NON - RELATED EXPERIENCE PROFILE
Church Planter - Epochlife Church, Canton, GA
May 2006 - February 2009
Developed strategic Church planting plan.
Organized and implemented community outreach events.
Provided Biblical teaching and training.
Senior Pastor - Highland Baptist Church, Craigmont ID
April 2002 - November 2003
Associate Pastor - First Baptist Church of Sultan, Sultan,
Washington, WA
November 2000 - March 2002
REFERENCES
References are available upon request.
Contact this candidate