Customer Service Manager

Location:

Posted:

October 06, 2010

Teresa A. Keating

CAREER OBJECTIVE

To further challenge my professional administrative skills in a challenging role

that provides continued career growth.

SUMMARY OF QUALIFICATIONS

PROFESSIONAL EXPERIENCE

Kansas Society of CPA’s, Topeka, KS

1999-present

Peer Review Manager/Professional Development Assistant

Coordinate and oversee all aspects of the Peer Review administrative function. Offered

dedicated support and communication to the Kansas Board of Accountancy and the AICPA.

Active member of the Peer Review PRISM Task Force with bi-weekly meetings and technical

support for member queries. Oversee all negotiations for hotel accommodations and meeting

space as well as project development/speakers for the 20 Up to 40 group. Responsible for

meeting coordination and technical support for the KMAG committee and the Ethics committee.

Manage the Professional Development Manager’s administrative needs including coordinating

the meeting calendar, meeting facility and contract negotiations, travel arrangements for all

speakers, and maintain course /presentation database for attendees. Proficient in multiple

computer applications and timely execution of special projects.

Secretary of State, Topeka, KS

1990-1999

1997-1999

Administrative Assistant to Assistant/Secretary of State

Managed all administrative/office duties for executive’s daily calendar including fielding all phone

calls, processing all incoming mail, and maintaining all conference calls. Demonstrated

communication and professional written skills with daily newsletter publication and court filing

responsibility.

1993-1997

Phone Bank Supervisor

Managed all functions as well as staff on the phone bank for the Secretary of State office.

Processed all incoming mail. Facilitated the summer intern program. Maintained extensive

client database. Praised for multi-tasking abilities and timely issue resolution.

1990-1993

Corporations/Business Services Assistant

Facilitated all client needs and offered recommendations. Demonstrated commitment to

department by successfully learning all functions to maintain high level of customer service.

Performed administrative duties such as receptionist and data entry.

References Available Upon Request