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Manager Customer Service

Location:
Newnan, GA, 30265
Posted:
October 13, 2010

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Resume:

CHARON GRIFFITH

**** ****** ******** ****. * Newnan Georgia, 30265

972-***-**** Cell abjjk1@r.postjobfree.com

CORPORATE/ EXECUTIVE RECRUITER

• Competent recruiter with experience in various industries- HealthCare, Information Technology,

Legal and Professional services

• An individual who has established and maintained long standing relationships with clients,

coworkers, as well as management.

• A Results-Oriented recruiter with over 10 years of recruitment (sourcing, screening, resume

mining) through researching and networking, mapping of companies, and development of

databases.

Success is primarily measured by the number of qualified candidates interviewed and

recommended and hired.

Accenture (Comsys) Recruiting Consultant

Health and Public Service March 2010 – June 2010

Accenture is a global management consulting, technology services and outsourcing company. With more than 181,000

employees serving clients in 120 countries, we have a truly global team of deeply skilled professionals who work

cohesively to deliver innovative solutions that enable our clients to achieve high performance.

• Sourced candidates for open requisitions for the Health and Public Service Department as follows

(Sr. Manger, Manager, Consultant and Analyst) with experience in EPIC, McKesson, Cerner,

Facets, NextGen, PEGA, and Health Business Specialists with ICD10 and 4010 and 5010

experience.

• Evaluated candidate resumes and thoroughly documented all recruitment candidates in the

Applicant Tracking System (Taleo). Data mining, sourcing, report generation and working with

third party agencies on submittal of candidates. Submitted candidates interviewed for positions to

recruiting lead for further consideration.

• Experience making initial contact with and developing virtual relationships with candidates or

customers. Developing and executing candidate sourcing strategies, sourcing techniques:

resume database mining, Boolean search, search engine mining, social/business networking

sites. Experience sourcing resumes that match requisitions. Applicant tracking systems,

Experience in marketplace working with a team/stakeholder to create efficient sourcing strategy

for pipeline development. Proven ability to work independently and as a team member

• Strong ability to be flexible and work analytically in a problem-solving environment. Developed

good organizational, multi-tasking, and time-management skills, Familiarity with OFCCP (Office

of Federal Contract Compliance Programs) Internet Applicant rule

Baylor Health Care System (Delta Dallas) – Contract Corporate Recruiter/ Account Manager –

Radiology Department December 2007- June 2008

• Managed all open requisitions for the Radiology Department for over 10 Facilities in the Baylor

Healthcare System. Positions included - Ultrasound Supervisors and Techs, RT, CT MRI, IRT,

Nuclear Medicine Technologist, Radiology RN’s.

• Reviewed, interpret, and understood all open positions in the BHCS database. Recruited,

Researched and located pertinent candidate resources to optimize for open positions. Evaluated

candidate resumes for connectivity to staffing needs.

• Maintained and increase the pipeline of candidates using databases, internet research,

documentation and follow up communication. Thoroughly document all recruitment

communication with candidates and Hiring managers in Taleo database tracking system.

• Created a summary based on phone interviews, to be presented to each hiring authority and HR

colleague involved interviewing stage to Hired employee. Within a 6 month period over 45

employees was hired for the Radiology Department. Job fair experience recruiting RN for various

departments throughout the hospital i.e. - ICU, Telemetry, Surgery, Labor and Delivery. Received

accolades of appreciation, from Hiring Managers within the Department on my performance.

System Services - Sr. IT Recruiter July 2007- December 2007

• Created a competitive advantage for SSI by sourcing and identifying exceptional external talent.

Partnered with the Account Management team in facilitating the interviewing process. Collaborate

with all levels of partners to assess business issues and proactively identify and implement

strategic and tactical recruiting solutions.

• Provided consultation and guidance on complex issues to management on recruiting best

practices and processes. Managed full lifecycle recruitment; from requisition to on boarding for

both contract and full time salaried employees in the IT sector.

• Trained Junior Recruiting Staff

Kenexa (United Healthgroup) Senior. IT/ Direct Sourcing Specialist June 2006 – June 2007

• Targeted companies and individuals, developed candidate interest for available positions and

build up a network of referrals. Use networking opportunities such as local community groups

professional associations to identify referrals for qualified candidates.

• Internet Research: Using multiple search engines, search the Internet job boards, user groups,

blogs and other creative techniques to find qualified candidates.

• Trained new employees and assisted other departments in all recruiting needs.

• Handled all recruiting activities, prescreen sourced candidates from an HRIS as well as other

online systems. Reviewed all profiles, resumes and conduct phone interviews to qualify

candidates for specific available positions.

• Presented resume and interview guidance to all candidates. Full desk recruiting: Sourced,

recruited and interviewed an array of industry professionals building a database of qualified

candidates. Accountable for tracking and generating daily and weekly activity reports for

management, Offered input to management regarding processes/procedures improvement in

order to create a more effective and efficient team.

Stream International / Corporate Contract Recruiter: August 2005- June 2006

• Recruited, interviewed, tested and selected 2000 candidates for short-term (non-exempt)

contracts in a call center environment for Sirius Satellite Radio. Recruited 250 helpdesk

representatives for Hewlett Packard.

• Developed knowledge of customer groups to effectively target recruitment efforts in a cost-

effective and efficient manner. Developed innovative, creative and proactive recruitment

strategies to meet the business needs of each client department.

• Leverage various resources to source qualified candidates including the Internet, community

based organizations, print media, and formal/informal networks. Conducted reference checks,

communicated status of selection process to candidates, and extended employment offers to

candidates. Monitor salary administration, in partnership with compensation, to ensure

compliance and equity within the organization.

CKG II MASSAGE THERAPY 2002- Present

Owner/ Massage Therapist- Clientele consist of 17 Major HOTELS

RSM/ Account Manager / Recruiting Consultant: January 2001- December 2001

• Generated business with clientele building solid relationships with Management and Human

Resources. Ensuring quality customer service, to hiring managers and supervisors to identify

personnel needs, job specifications/ qualifications and skills.

• Provided companies with personnel to satisfy staffing needs in the IT departments by full life cycle

recruiting methodology including but not limited to sourcing, pre-screening, interviewing,

networking, pre-closing, reference checking, salary or contract negotiations, closing extended

offers, cold calling and referrals.

• Partnered with other staffing companies, Human Resources and management to coordinate and

schedule interviews and travel arrangements.

• Clients -EDS, IBM, Sprint, TXU, Motorola, ZITIX and AVO.

Em Care/ Physician Consultant / Recruiter: October 1999- July 2000

• Recruited full-time and part-time physician candidates for 15 client hospitals throughout the

Southwest and Midwest. Interacted with Regional Vice President, Medical Director, and Hospital

Administration to convey information in a timely manner as it relates to hospital contract. Identify

and relayed information regarding hospital location and compensation. Qualified candidates while

ensuring credentialing documentation was obtained for hospital privileging.

• Made contributions to facilitate and improve communication with hospital administration, as it

relates to Emergency Department staffing. Initiated compensation surveys and compiled data for

new contracts with hospitals. Determined marketing/recruiting strategies to identified recruitment

advertising needs at each facility.

Enterprise Solutions / Technical Recruiter: May 1998- October 1999

• Responsible for the Contract Division increasing weekly billings from $2,000 to over $16,000 in less

than two months. Oversaw all employee relation functions as they relate to technical employees on

assignment. Worked with Fortune 500 companies such as The Associates Corporation, Excel

Communications, and Blockbuster Entertainment.

• Worked in conjunction with experienced Account Managers to place IT professionals in all levels of

technology including but not limited to Engineering, Programming, Oracle DBA, and Technical Support.

Identified, screened, and placed qualified technical personnel in permanent, contract, and contract to hire

positions in the IT industry.

• Accountable for sourcing candidates and reviewing resumes to ensure all required skills were

identified and met, matching qualified candidates to job description. Developed strong networking skills

utilizing job fairs, Internet sourcing, schools and direct recruiting.

Education and Affiliations

Who's Who among High School Students

Borough of Manhattan Community College

Top Gun Recruiter Academy-Michigan

Texas Massage Institute- Graduated with Honors

Court Appointed Special Advocate – CASA



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