Customer Service Representative
Resume:
Kathryn Elizabeth Seal Busby
**** ***** ** ******, ** 39191
Cell: 601-***-****
Email: ************@*****.***
Objective
Seeking a challenging and rewarding position within a company where my
skills are effectively utilized to their fullest potential with growth
opportunities
Qualification Summary
Very energetic employee with ability to provide quality work in many areas
including:
0. Customer Service
1. Formatting reports and letters
2. Issuing checks
3. Paying or receiving large or small amounts of cash
4. Computer skills including basic Excel, word processing, and PowerPoint
Positive individual with excellent customer relations and decision-making
skills
Experience
Central Progressive Bank, Lacombe LA
Deposit Service Clerk
September 09 to September 2010
Duties:
. Verifying New Individual, Business, and Trust DDA Accounts to make
sure for accuracy on the bank's system match the signature card and
to make sure all legal documents needed are provided
. Assisting in verifying new Certificate of Deposit Accounts
. Keeping up with the tracking items and exception list for CDs
. Knowledge of Customer Identification Program (CIP) requirements and
verifying accuracy on all new individual and business accounts
. Scanning all verified documents into Synergy
. Assisting other bank employees with questions on what documents
needed for opening or updating accounts
First Guaranty Bank, Hammond LA
Report Analyst-
April 2008 to January 2009
Duties:
5. Assisting Customers with Account issues
6. Placing stop payments and holds of funds
7. Maintenance reports
8. Examining forms and documents to ensure accuracy and adherence to
regulatory requirements
9. Scanning New Account and other bank related documents into Backtrack
10. Maintain all returned mail for all branches
Iberia Bank, Covington, LA
Teller
January 2007 to April 2008
Duties:
11. Receiving customer deposits
12. Processing treasury, tax, and loan payments
13. Administering cashier's checks, traveler's checks and money orders
14. Daily fund balance, including ATM
15. Educating and assisting customers about bank products
16. Formatting, preparing, and distributing reports to appropriate
branches
Ground Patti, Covington, LA
Server
March 2005 to November 2007
Client Logic - Citizen's Savings Banks Call Center
Customer Service Representative
January 2005 to March 2005
Duties:
. Administering online banking
. Online quotes on checking, savings, and loan accounts
Education
Bogalusa High School
Bogalusa, Louisiana
Diploma 2000-2004
Louisiana Technical College Sullivan Campus
Bogalusa, Louisiana
Medical Office Assistant
January 2005 to May 2005
References
Jane White
First Guaranty Bank
Contact this candidate