Customer Service Sales
Resume:
Aneda M. Williams
Cordova, TN 38016
abjjid@r.postjobfree.com
Summary
A versatile and highly motivated professional with more than 4 years of experience in the customer service industry; of
which, 2 of those years were in a management capacity. A resourceful and well-rounded team player who is able to connect
well with people at all levels of an organization; a customer service professional that has a proven history of problem
solving, achieving customer satisfaction, and attention to detail.
Experience:
June 2008-Present Business Office Associate Car Max
• Files any and all paper work associated with customer transactions involving the purchase of a
vehicle
• Reviews and processes documents associated with customer’s vehicle purchases
• Assists customers with questions on tag and title information
• Prepares DMV documents
• Interacts with sales staff
• Obtains payoff information
• Assists purchasing team with appraisal purchases and in-store auctions
• Handles account payable functions and tenders cash transactions
• Prepares bank deposits
• Finalizes sales paperwork for car sales
• Tracks attendance through Kronos
• Answers multi lined phones
August 2007-October 2007 Call Center Representative Sitel, Inc
• Dealt with Medicare and Medicaid insurance cases for Florida and Georgia
• Answered provider and member calls
• Completed member orders and sent out insurance packet information
• Made address, provider, and member changes to accounts
• Completed Insurance Claims
• Handled enrollment for members
October 2006-May 2007 Pre Screener Jabil Global Services, Inc.
• Checked functionality of Motorola phones
• Put phone status in Oracle
• Maintained daily production quota
August 2006-October 2006 Assistant Manager Body Shop of America
• Trained employees to meet store sales requirements
• Made weekly schedule for employees
• Cashier / inventory clerk/merchandising
• Maintained daily production quota
• Interacted with customer base to develop relationships
• Made on-the-spot decisions to ensure that sales were met and customers were satisfied
July 2005-February 2006 Assistant Store Manager Constance Love’s Fashion
• Trained Employees
• Greeted customers
• Facilitated Inventory of supplies
• Performed assignments of a Cashier
• Met Store daily and weekly quotas
• Motivated other associates to achieve sales goals
May 2002-August 2002 Internship (Office Assistant) Functional Independence
• Filed and Reconciled Paperwork
• Reorganized Patient Filing systems
• Maintained patients records
• Made appointments with clients
• Responsible for data entry, faxing, and copying paperwork
Education:
Graduated 2006 Cordova High School
Anticipated Graduation 2010 Tennessee Academy of Cosmetology
Professional References Available Upon Request
Contact this candidate