Customer Service Administrative Assistant
Resume:
Sonya J. McCallister
Greensboro, NC 27408
Professional Summary
Dedicated, motivated self-starter with over ten years of professional
experience in business and medical office administration seeks to utilize
certified medical coding and billing skills to contribute to the overall
quality of patient care in a fast-paced, professional medical setting.
Desirous of a position allowing continued professional development and
progression.
Professional Certifications
National Healthcare Association (NHA) Certified Medical Billing and Coder
(CMBC), August 2010
Key Skills
Medical coding and billing: Certified in the most current medical billing
and coding procedures. Possesses sound working knowledge of medical data
entry procedures, insurance claims processes, and HIPPA regulations.
Administration and management: Extensive experience in office and business
accounts management, including payroll and invoicing/ billing. Skilled at
generating accurate reports and memos, and at maintaining and utilizing a
variety of storage and retrieval systems.
Computer applications: Proficient with standard Microsoft (MS) Office
applications. Familiar with basic MS-based system maintenance concepts
(e.g., installation of antivirus software, printer setup, hard drive
defragmentation, etc.).
Professionalism: Strong aptitude in communicating with clients in person
and via telephone/email. Capable of successfully meeting long-term and
short-notice deadlines through prioritization and time management skills.
Maintains a professional, discrete demeanor while remaining empathetic to
clients' needs at all times.
Problem solving: Adept at working in high-pressure environments and
calmly defusing stressful situations. Employs active listening skills and
recommends options tailored to solve potential conflict scenarios.
Implements proactive solutions designed to benefit both business and
client.
Collaboration: Skilled team member who works well with peers, superiors
and clients. Quick learner who rapidly adapts to changing situations in
the office environment. Seeks out constructive criticism to improve
performance and increase overall office efficiency.
Professional Experience
PDQ, Inc. Greensboro, NC Jun 2009-present
Administrative Assistant
Charged with organizing and maintaining company billing records, processing
company payroll, and maintaining personnel files for company. Entrusted
with performing financial transactions. Ensured strict integrity of all
Department of Transportation (DOT) and Transportation Safety Administration
(TSA) records, including testing records and vehicle registrations, for
company. Dispatched 15+ drivers daily to multiple job locations. Advised
clients on the status of accounts upon request.
Independent Contractor North Carolina and Ohio Oct 2003-Dec
2008
Customer Service/Order Clerk
Recorded and processed new customer orders. Provided customers with
information regarding products and advised customers on the status of
orders. Resolved customer concerns and issues with existing orders
ensuring customer satisfaction and improving customer service interactions.
USMC Jacksonville, NC Sep 2002-Mar 2007
Family Readiness Coordinator and Advisor
Orchestrated military family readiness activities for over 200 Marine Corps
families as a leader of a team of 25+ volunteers during ongoing military
campaigns in Iraq and Afghanistan. Provided direction to team members and
directly assisted families experiencing difficulties or crises during
service members' deployments.
Dr. William H. Besterman Beaufort, SC 1994-
1995
Administrative Assistant
Organized and maintained billing and coding records for internist in
established practice. Set and maintained physician's appointment schedules
and calendars. Worked with patients to set appointments, coordinate
insurance information, and resolve various care-related issues. Maintained
and updated all patients' medical files.
Dr. Edward Wu Kailua, HI 1991-
1992
Office Administration Manager
Managed office operations for psychiatrist in established practice.
Organized and maintained billing and coding records. Took action to
resolve delinquent accounts as needed. Set and maintained physician's
appointment schedules. Maintained patients' files and transcribed
physician's notes for patient files as required.
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