Software Technician
Resume:
Michael West
Oklahoma City, OK
abjjfy@r.postjobfree.com
cell 405-***-****
home 405-***-****
OBJECTIVE:
To find a career opportunity with a growing company that supports
continuing education, and advancement within the company.
EXPERIENCE:
Dolese Brothers Co. (12/2008 - 9/17/2010)
Information Technology Specialist - Hardware
Perform maintenance, repairs, and upgrades on laptops, desktops and other
IT Department Equipment. Install Windows and Travel to remote company
locations and perform repair of network cabling, installation of computer
equipment, replacement of equipment. Occasionally assist with helpdesk
calls. Maintain, repair, perform installation and removal of GPS status
equipment in company cement mixer trucks. Also, keep an active inventory
of GPS signaling Hardware and order equipment as needed.
Harold's Stores, Inc. (10/2007 - 12/2008)
Technical Support Specialist
Help Desk support of Harold's, an upscale specialty retail company with 44
stores and a catalog and web division. Technical Support Specialist
assists in the support all activities related to computer networking,
including all computer platforms, operating systems, and phone systems in
the Norman Corporate office. This involves working with others on the
technical support team in maintaining connectivity, as well as improving
the functionality of the organization's network(s). Responsibilities
include, but are not limited to:
. Assist with the configuration, installation, and maintenance of all
operating system software. (Back office PC, and store POS register
software)
. Assist with the configuration, installation, and maintenance of
hardware and software on all computer platforms.
. Computer platform installation and maintenance, configurations,
desktop management, security, work management, performance tuning,
back-up and recovery, and troubleshooting MIS supported hardware and
software.
. Assist with the development, recommendation, and implementation of
departmental standards and procedures. Sets up and maintains a
library of technical documentation and procedures used by the
department. (Trackit! Help desk software)
. Assist with the tracking of all software and hardware inventory, and
RMA.
Assist other MIS Staff members, when necessary, in order to resolve
issues.
Pitney Bowes, (7/2006 - 10/2007)
Oklahoma City, OK
Field Repair Technician
Respond to service calls on Computer Postage Metering Equipment (many
Models) and also to calls for 3rd party warranty support on
Laminators, binders, and shredders.
Ordermatic Corporation 8/2005 - 7/2006)
Del City, OK
PC Lab Supervisor
Oversee and organize the daily production of Pays Credit card
servers, E2 POS Manager's workstations, and Sonic Corporate SRI
systems. Reload, repair and upgrade PC systems as needed. Also,
retrieve data from old, or damaged PCs. Maintain the proper level of
supplies in the PC lab for preparation of the various systems.
Installation Service Technologies (1/2005 - 8/2005)
Boise, ID
Field Engineer, Oklahoma
Installation and repair of POS computer equipment in various
restaurant environments; Installed, and repaired computer registers
and supported network cabling, as well as KVS monitors.
Teleflora Technologies, LLC (8/2003 - 1/2005)
Oklahoma City, OK
Eagle Point of Sales Systems Installer/Trainer
On-site installation services of Teleflora / Eagle POS Equipment &
software. This position also conducted training after the installation has
been completed. (Nationwide)
Job Responsibilities:
Provide assistance with:
. MS-Operating Systems (current and past versions)
. Basic bookkeeping questions relating to Point of Sale Systems.
. Installation and training, on-site or remotely, of hardware and
software. This included overnight travel of up to 6 days per
installation.
. Any other software or hardware services that might be added, also
assisted with software upgrades.
. Any other hardware/software situations that might arise
. Assist the other team members in their support efforts as needed.
. Keep abreast of situations that may need special attention while
shops are at installation phase.
. Provide training to members of the team to continue increasing
their skill level.
Quad Graphics (2/2003 - 8/2003)
Oklahoma City, OK
Operator In Training - Finishing Department
Operation and maintenance of Computer Controlled bindery Stitchers,
both SP-1000's and 855 saddle stitchers. Setup and calibrated
Equipment for processing of Magazine stitching, inserts, and Inkjet
Operations.
Little Giant Pump Company (10/1999 - 2/2003)
Oklahoma City, OK
PC / Computer Help Desk Technician
Monitored incoming Help Desk requests on dedicated Help Desk phone
line from Company users. Upgraded HP desktop computers with memory,
CD - ROM, and bios flash updates. Downloading updated drivers and
anti-virus DAT files for the various HP Desktop units. Assisting
users with problems related to Office97, Office 2000, Windows 95, NT
4.0,Windows 2000 Professional and various network problems. Setup new
PC's for users and performed re-installation and setup of software-
corrupted pc's. Company network consisted of approximately 187 HP
Desktop computers operating win95 on a Novell network. Assisted with
EDI order processing by bringing in orders from a remote VAN, and
importing them into the mainframe for processing. Also made warranty
calls for equipment needing repairs.
Microm Computers, Inc (10/1998 - 10/1999)
Norman. OK
PC Technician
"New builds" Team. Duties included: Building custom computers to
order, making necessary repairs to warranted computer systems,
processing upgrade orders on existing systems. Building experience
includes Cyrix 686 P200, P233, P300 systems, Pentium 233, Pentium II-
300 - 450, and AMD Athlon systems. Experience also includes working
with Windows 95, Windows 98, Windows 3.1, and DOS 6.22, and some
troubleshooting experience. (Average System construction per week is
24 systems)
RSR Computers, Inc. (10/1997 - 10/1998)
Moore, OK
PC Technician
Responsible for building new computer systems, and performing
upgrades and repairs. Duties include: Custom building computer to
order, making necessary repairs to warranted computer systems,
processing upgrade orders on existing systems. Building experience
includes Cyrix 686 P150, P166, P200 systems, Pentium 100, 133, 166,
200, 233 standard and MMX systems, Pentium II 233, 300 MHz systems.
Experience also includes working with Windows 95, Windows 3.1, and
DOS 6.22, and some troubleshooting experience. Also assisted in
constructing custom Computer "Tech" benches.
Microm Computers, Inc. (3/1996 - 10/1997)
Norman, OK
PC Technician
"New builds", and the "Upgrades and Repairs" Teams. Duties included:
Building custom computers to order, making necessary repairs to
warranted computer systems, processing upgrade orders on existing
systems. Building experience includes AMD 586/133, Cyrix 686 P150,
P166, P200 systems, Pentium 100, 133, 166, 200, standard and MMX
systems, Pentium II systems. Experience also includes working with
Windows 95, Windows 3.1, and DOS 6.22, and troubleshooting hardware
and driver issues.
EDUCATION:
Prague High School 5/1984
General Education, HS Diploma
Prague, Oklahoma
Moore / Norman Technology Center 2/1997
Certification - Micro Computer Repair
Norman, OK
New Horizons 12/2002
Certification - A + Certification Training & CompTia Certification
Oklahoma City, OK
AFFILIATIONS:
Church of Christ 1/1998 - Present
Member
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