Susan M. Grant

*** ******** *****

Henrietta, NY 14467

585-***-****

abjjes@r.postjobfree.com

SUMMARY:

Motivated, results-oriented professional with 10+ years of management,

sales, and training experience. Strong leadership, organizational, and

communication skills. Ability to work with diverse populations.

Proficient with Microsoft Office.

EXPERIENCE

Oregon Leopold Child Care Center, Rochester, NY 11/2003

to Present

Executive Director / Educational Coordinator

Operate a NYS licensed and NAEYC accredited not-for-profit Child Care

Center compliant with all applicable laws and regulations. Administer

Rochester City School District Universal Pre-Kindergarten Program. Develop

and supervise curriculum implementation for infant/toddler, preschool, and

school aged children. Provide leadership in developing program,

organizational, and financial plans with the Board of Directors and staff.

Promote program to potential clientele and volunteers. Supervise staff of

10-15 and encourage staff development and education.

. Achieved NAEYC accreditation. (2009)

. Relocated child care center to new site. (2006)

. Implemented transportation program. (2006)

. Awarded over $25,000 in grant monies. (2007-2009)

DTI/ CQC Dental Laboratories, Rochester, NY 8/2002 -

8/2003

Director of Client Services

Designed and implemented sales and marketing strategies that increased new

sales and retained existing clients (primarily serving General

Practitioners and Periodontists). Performed outside sales to develop new

and existing territories. Coordinated and marketed continuing education

programs for the dental community, including "Lunch and Learn" programs and

formal lectures/ clinics. Provided quality customer service by acting as a

liaison between doctors, dental technicians, and auxiliary staff. Managed,

trained, and consulted with inside sales staff.

. Developed new market segment in Buffalo, NY, resulting in an

additional $250,000 in annual sales.

. Implemented guest referral program that yielded $180,000 in annual

sales

. Increased continuing education program attendance by 125% year over

year.

Jenny Craig International, La Jolla, CA 9/1993 -

12/2001

Regional Trainer- Upstate NY Region: Buffalo, Rochester, Syracuse, Albany

Developed sales skills of managers and consultants; drove Regional sales

deposits consistently above quota expectations. Analyzed training needs;

created and implemented trainings that directly impacted revenue goals.

Streamlined operational procedures that supported profitability.

Recruited, interviewed, and hired staff. Supervised 8 centers and 30-35

employees.

. National recognition for training excellence after region was ranked

#1 (out of 80 regions) in vitamin sales and mystery shop results.

(2001)

. Company "All Star" status for quota achievement. (2001)

Center Manager- Pittsford, NY and Henrietta, NY 6/1999-

10/2000

Managed and motivated center staff of 5-8 for consistent quota achievement.

Responded to all needs at center level, including the marketing and sales

of weight management programs and products, customer service issues,

inventory, and payroll budget.

. Top Performer in Region for highest fiscal year over year growth.

(2000)

. Company "All Star" status for Quota Achievement. (1999 & 2000)

Program Director/ Sales Consultant- Henrietta, NY 9/1993-

6/1999

Performed individual and group sales presentations to potential clients.

Serviced existing clients through motivational consultations and

nutritional food and vitamin sales. Conducted classes on nutrition and

behavior modification. Generated qualified leads through guest referrals.

. "Team Jenny" National status for Top 5% in sales deposit. (1998)

. Consistently ranked #1 in Regional food and product sales. #1 in lead

generation through guest referrals. (1994-1998)

EDUCATION

B.A. Liberal Arts, Minors: Educational Psychology and Chemistry

State University of New York at Oneonta, Oneonta, NY

GPA: 3.6

Graduated Cum Laude

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