Customer Service Manager
Resume:
Brande Whitlock
Objective To utilize my acquired skills in a challenging position
with a strong upward thinking company.
Summary of
Qualifications Excellent customer service and interpersonal skills
Typing speed 40wpm, and proficient with ten key by touch
Team player and detailed oriented
Consistently meeting and exceeding productivity goals
Proactive self-starter with the ability to manage
different projects and meet deadlines
Experience 2010-2010 Strategic HR Partnerships
Birmingham, AL
HR Consultant/Assistant
Training & development and career coaching
Executive Human Resource Consulting
Policy and Procedure changes
2006 - 2010 BBraun Medical
Birmingham, AL
Pharmacy Tech
Data/order entry of prescriptions
Form change and validation for hospital billing
Compounding prescription formulas and entry for accurate
billing
2004 - 2006 Arby's
Birmingham, AL
Shift Manager
Supervised up to 20 employees, including hiring, training,
and yearly evaluations
Responsible for store deposits and billing for vendors
Responsible for ensuring accuracy and timeliness in
fulfilling customer orders
Provided a high level of quality customer service at all
times
Maintained inventory
Prepared closing documents for deposit and balanced cash
registers
1993 - 2004 Chick-Fil-A
Birmingham, AL
Manager
Supervised up to 20 employees, including hiring and
termination, training, and yearly evaluations
Responsible for store deposits and billing and order
fulfillment for catering
Balanced and maintained accurate financial records for
store
Resolved customer complaints in timely manner and with a
positive attitude, to ensure customer satisfaction
Maintained inventory
1989 - 1993 McDonalds
Birmingham, AL
Cashier
Requested and recorded customer orders, computed bills
using cash register, and accepted payment
Responsible for ensuring accuracy in fulfilling customer
orders
Interacted with customers in a friendly manner and
provided good customer service
Finalized customer orders in a timely manner
Cleaned and organized restaurant
Prepared closing documents for deposit and balanced cash
register
Education 2006 Virginia College
Birmingham, AL
Diploma, Pharmacy Technician
2010 Virginia College
Birmingham, AL
Bachelor of Science, Human Resources Management
Computer Skills Microsoft Word, Excel, PowerPoint, Outlook, and Access
*********@*****.***
1415 Miami Drive
Birmingham, AL 35214
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