Sales Customer Service

Location:

Posted:

October 12, 2010

Tony Russell

Toledo, OH 43615

abjjef@r.postjobfree.com

OBJECTIVE Hotel Reservation Agent

To secure a hotel reservation agent position in a fast-paced environment which

would fully utilize my interpersonal skills, strong work ethic and education, as well

as to afford the opportunity for professional growth.

EDUCATION The University of Toledo, Toledo, Ohio

Bachelor of Business Administration (Summer 2008 graduate)

• Double Major: Professional Sales and Marketing (3.375 GPA)

• Minor: Management

• Excelled in courses such as Selling, Sales Force Leadership, Business

Marketing, Accounting

• Dean’s List

Fremont Ross High School, Fremont, Ohio (2000 – 2003)

• College preparatory courses

EXPERIENCE Best Buy Co, Inc., Toledo, Ohio

Appliance Sales Specialist (June 2008 – Present)

• Certified in appliance sales.

• Support department and other colleagues in achieving sales and customer

retention goals established by the department and store; have exceeded

sales expectations during the last three quarters despite local economic

recession.

• Implement targeted customer service and high-end sales techniques,

incorporating the Best Buy Appliance Sales Selling Strategy.

Jobs Held During American Eagle Outfitters, Toledo, Ohio

Education Sales Associate (Seasonal, 2007)

• Promptly greeted customers, assessed their desires/needs; recommended

and located merchandise; closed sales.

• Ticketed, arranged and displayed merchandise to better promote sales.

Whirlpool Corporation, Clyde, Ohio

Assembler/Inspector/Packager, Washer Pedestal Line (Summers of 2004 – 2006)

Burger King, Fremont, Ohio

Trainer/Food Preparation, Cashier (April 2001 – August 2003)

ACTIVITIES Pi Sigma Epsilon (Professional Sales and Marketing Co-ed Fraternity)

Intramural basketball and volleyball teams

Student Alumni Association, The University of Toledo

Company softball league

REFERENCES Available upon request