Customer Service Sales

ROBERT P. MARSILI

**** ***** **** **. - **********, PA 15132

412-***-**** **********@****.***

Results-driven professional with extensive experience in sales and customer

service seeks a challenging and rewarding career position.

Professional Experience

Lowe's Companies

Product Service Associate

Bethel Park, PA

12/2006-09/2010

. Obtained credit back to the store on damaged and returned product from

the manufacturer by phone and e-mail.

. Performed duties throughout the store such as sales, customer service,

maintaining paperwork and down-stocking merchandise.

. Conducted audits, product buybacks to vendors and inventory cycle counts,

as well as shipping and receiving tasks.

. Built and maintained relationships with customers, vendors and

manufacturers.

Signature Retail Services

Field Service Representative

Pittsburgh, PA

03/2005 - 12/2006

. Maintained a high level of service in The Home Depot stores of

the Millwork and Building Materials departments by increasing sales of the

vendors we serviced.

. Entered sales tracking information using a PDA unit and produced reports

using Microsoft Office software.

. Conducted training to store employees on the product line highlighting

any special pricing, new products, product revisions, point of purchase

placement, etc.

Cooper Lighting

Territory Sales Representative

Pittsburgh, PA

10/2004 - 03/2005

. Responsibilities included sales growth and maintenance of Cooper Lighting

products in The Home Depot stores in the SW PA region.

. Trained store personnel on the product line, as well highlighting any

special pricing, new products, product revisions, brochure placement, etc.

Prime Source Building Products

Territory Merchandiser

Pittsburgh, PA

01/2000 - 10/2004

. Maintained a high level of service in The Home Depot and Lowe's Companies

representing Grip Rite Fasteners products in PA, OH, WV and MD.

. Performed resets, product returns, set maintenance, down-stocking and the

setting of new store sets.

. Conducted training to store employees and participated in contractor

events on the product line, as well as highlighting any special pricing,

new products, product revisions and point-of-purchase materials.

Education

Point Park University

Bachelor's of Arts in Journalism and Communications

Qualifications

. Ability to multi-task with minimal supervision or as a team.

. Experienced with Microsoft Office applications.

. Excellent communication, verbal, customer service and sales skills.

. Possesses strong work ethic and desire to succeed.

. Motivated and detail orientated.

Contact this candidate