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Customer Service Human Resource

Location:
Belvidere, IL, 61008
Posted:
October 12, 2010

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Resume:

JENNIFER BOEHLE

***** ******** ****

Belvidere, IL 61008

Home: 815-***-****

Cell: 815-***-****

abjjcg@r.postjobfree.com

SUMMARY

Analytical and detail-oriented professional with excellent project

management, customer service and communication

skills developed through diverse human resource experience. Demonstrated

ability to work independently and in a team environment. Known for ability

to learn quickly and embrace new work processes and responsibilities. Able

to develop strong relationships within all staff levels, based on

professionalism and creativity.

Professional Experience

BELVIDERE COMMUNITY SCHOOL DISTRICT 100, Belvidere, IL

2006 - Present

Lincoln Elementary is a public school with approximately 700 students.

Head Secretary

Handle internal operations of elementary school office.

. Provide office management support to principal and assistant principal

through excellent time-management and communication skills. Manage

payroll reports, and information pertaining to employee benefit programs.

. Develop precise communication materials for staff and students including

newsletters, parent handbook, employee directory and teacher handbooks.

. Work effectively with 700 families - handling parent questions, problems

and complaints.

Health Conservation, Inc., Rockford, IL

2005 to 2006

National leader in mobile audiometric, respiratory and vision testing.

Human Resource and Accounting Manager

Directed staff of three in the administration of payroll, payables and

receivables, benefit programs and human resources.

. Managed the human resource function which included salary administration,

recruiting, performance appraisals, workers compensation, benefits

administration and policy review and modification.

. Directed the implementation process and conversion to new payroll system.

Created efficiencies by integrating all accounting systems to one

platform.

. Streamlined the A/R process, which enabled the department to reduce

outstanding receivables by 25%.

Sears, Roebuck and Company, Hoffman Estates, IL

2000 to 2004

A leading broadline retailer providing merchandise and related services

through more than 2,300 stores in the U.S. and Canada.

Benefits Communications Consultant

Managed benefit communication efforts for a diverse associate population of

over 300,000.

. Improved associate communications by creating and executing benefit

communication strategies through partnering with internal project teams

(public relations, legal, unit HR representatives) and external vendors

such as plan administrators and HR consultants.

. Streamlined annual benefits enrollment process by implementing a

paperless method for a pilot group of over 10,000 associates through

development of comprehensive online information and tools. This process

has become the corporate model for moving all associates to a paperless

method.

. Enhanced associate knowledge of benefit programs by successfully managing

the annual benefits fair for an associate population of 5,000 through

coordination of resources and activities of over 30 vendors.

. Simplified associate access to HR information and transactions online by

converting two separate associate web sites to a single web address.

. Provided timely distribution of associate communications to over 2,000

locations by effectively managing the scheduling and production of all

communication pieces and by working efficiently with external vendors.

Jennifer Boehle

CLARCOR Inc., Rockford, IL

1998 to 2000

U.S. - based manufacturer and marketer of Engine-Mobile and

Industrial/Environmental Filtration products, as well as Packaging products

for domestic and international markets.

Corporate Compensation and Retirement Plan Supervisor

Directed staff of three in the administration of corporate payroll and all

retirement related benefit programs. Included providing leadership and

support to ten domestic operating companies.

. Integrated over 2,000 active employees into the payroll/human resource

system as a result of acquisitions by developing processes and timelines

to manage acquisition activities.

. Implemented the outsourcing of tax filing services, in less than three

months, which reduced time spent on filing state, local and federal taxes

for 250 jurisdictions by 75%.

. Managed the timely and accurate processing of 4,000 weekly payroll checks

nationwide.

. Partnered with operating companies to increase awareness in the 401(k),

stock purchase and pension plans by providing clear, concise

communications.

American National Can Company, Chicago, IL

1990 to 1998

A world-leading packaging manufacturer, with core business in plastic

packaging, aluminum and semi-finished aluminum products.

Retiree Benefit Programs Supervisor, 1997-1998

Managed the administration of all retiree related benefit programs and

supervised four retiree services staff professionals responsible for

dependable customer service to 47,000 retirees and retiring employees.

. Ensured accurate and consistent application of retirement benefits and

compliance with legal plan documents and government regulations.

. Served as the Plan Administrator on behalf of the Retirement Board by

researching, reviewing and responding to retiree claim appeals.

. Provided on-going interpretation of negotiated contracts and plans

through constant contact with nationwide Human Resources staff, including

senior executive HR professionals.

Benefits Analyst, 1992-1997

Administered benefit programs for five business units with approximately

20,000 employees nationwide.

. Provided leadership for in-house development of a retiree administration

system. Included managing workflow and coordinating efforts of eight team

members, development of training materials and on-line help feature,

coordination of manual data load process for 30,000 records.

. Managed the administration of twenty Medicare Risk HMOs and developed an

efficient reporting process by standardizing the format and information

received from vendors.

. Administered the annual Flexible Benefits enrollment for 3,500 salaried

employees through development of effective enrollment materials,

efficient management of system updates and comprehensive training of

field human resource personnel.

. Redesigned the eligibility process used for passing employee changes to

healthcare providers by developing automated inforce procedures for both

active and retired populations.

Salaried Retiree Group Benefits Administrator, 1990-1992

Administered salaried retiree medical and life insurance program for 7,000

retirees, including processing of life insurance claims.

. Provided extensive customer service through written and verbal

communications. Performed monthly reconciliation of insurance eligibility

data on 15,000 active employees and 20,000 retirees.

Education

Northern Illinois University, DeKalb, IL

Bachelor of Science in Operations Management, May 1988



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