Manager Customer Service

MICHELLE MURPHEE LAMAR

*** ****** *****

Crestview, Florida 32536

850-***-**** (cell)

****************@*****.***

OBJECTIVE: To contribute to your organization's success through an

understanding of the company mission with the use of

exceptional customer service, knowledge and the ability to

get the job done.

CURRENT: Active Real Estate Agent in Florida,

Teel & Waters Real Estate, INC. Crestview, Florida

32356

EXPERIENCE:

July 2005 - January 2008 Allen & O'Hara Education Services, Inc.,

Memphis, Tennessee Student Housing Development &

Management

(Married and Re-located to General Manager

Crestview, Florida) Responsible for the overall

operation of the property, The Reserve on South

College, with one hundred eighty units and five

hundred and seventy six residents in Auburn,

Alabama..

Primary Responsibilities:

Sales

. Created and executed the marketing plan for

the property in order to achieve full market

occupancy.

. Established a residence life program.

. Developed and enjoyed an excellent

relationship with the Community and

surrounding collegiate affiliates.

Account Management

. Accounting/administrative functions such as

balancing student accounts, updating

information, handling payments and credits,

making deposits, producing and balancing

month end reports, and ensured the accuracy

of this information.

Skills

. Employee relations skills.

. The use of software such as AMSI/e-site, e-

po, Microsoft word, Microsoft excels and

Publisher.

. The ability to maintain a highly interactive

approach with clients that ensures customer

satisfaction.

May 2002 - July 2005 Sterling University Housing, Dinerstein

Management Company,

Houston, Texas.

General Manager

Responsible for the overall operation of the

property, Sterling

University Arbors, with one hundred eighty units and

six hundred

Residents in Auburn, Alabama.

January 2000 - May 2002 Cary - Pick Reality; Auburn, Alabama

Property Manager, May 2001 - May 2002. Overseeing

two hundred

and sixteen units.

Assistant Property Manager, January 2000 - May 2001.

Assist in

over seeing a two hundred and thirty four unit

complex.

COMMUNITY INVOLVEMENT:

. ABWA, American Business Women's Association

. Delta Society, national member of Delta

Society for Certified Pet Therapy

. Emanuel Baptist Church

. Plains Apartment Association, Auburn, Alabama

. Life South, American Red Cross and Food Bank

of, East Alabama Region,

. Muscular Dystrophy Participant

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