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Customer Service Manager

Location:
Vallejo, CA, 94591
Posted:
October 13, 2010

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Resume:

Christine A. Ballard

*** ******* **** #*, *******, CA 94591

Phone: 707-***-**** . Email: abjjb2@r.postjobfree.com

Executive Summary

Highly skilled professional with extensive administrative and clerical

experience. Experienced in managing payroll, employee timesheets,

preparing efficient company correspondence and reports, supervising

employees, and maintaining a effective, functional work environment.

Strongly skilled in motivation and communication with employees to

enable them to find where they can contribute most to the business.

Provides excellent customer service to vendors and customers while

developing and maintaining a long term professional relationship. Will

become a positive asset to the company and its future success.

Education

B.S. Degree in Business Administration June 2010

California State University East Bay, Hayward, CA

Concentration in Human Resource Management and Corporate

Management

My coursework includes job analysis, training and

development, compensation and benefits, selecting and

performance management systems, employee and labor law,

recruiting, interviewing and the selection process, and

employee labor relations.

Qualifications

5 years of customer service

experience

3 years of accounts

payable/receivable

4 years of clerical experience

1.5 years of assistant managerial

experience

4 years of administrative support

experience

15 months human resource

experience

Career History

R. P. Gallagher Associates, Inc, Oakland, Ca July 27,

Administrative Assistant 2009 -

R. P. Gallagher Associates, Inc. is a small structural current

engineering firm with offices in Oakland, California and

provides services in the following areas: new building

design, seismic evaluation and strengthening, rehabilitation,

repairs and alterations, and investigations and reports.

Duties:

Prepare invoices, reports, memos, letters, financial

statements, and other documents, using word processing,

spreadsheets, database, or presentation software

Manage payroll and employee timesheets

Perform general office duties, such as ordering supplies,

maintaining records, managing database system, as well as,

performing basic bookkeeping work, such as, maintaining

company bank statements, books, and deposit company check

Pay company bills and keeping track of expenses and handle

state and federal taxes

Answer phone calls and direct calls to appropriate parties or

take messages

Greet visitors and determine whether they should be given

access to certain individuals

File and retrieve corporate documents, records, and reports

Open, sort, and distribute incoming correspondence, including

faxes and email

Played key role in typing preparing efficient engineering

reports, engineering calculations, as well as, company

correspondents.

Richmond Blueprint, Richmond, Ca January

Assistant Manager 9, 2008 -

A family owned and operated printing and reprographics

company, which services include digital reduction & July 22,

enlargement, mounting and lamination, oversize copies, 2009

business cards, carbonless books, circulars, digital Transfer

& scanning, envelopes, high speed copying, letterheads,

blueprints, banners, websites, signs, flyers, printing,

copying, and as-builts.

Duties:

Responsible for receiving, copying, and delivering sets of

blueprints and specs to several different construction

companies and architect firms

In charge of maintaining a functional, efficient, and

productive work environment, while watching over and

supervising other employees

Provide excellent communication and customer service to

clients and customers

Performed clerical assignments such as, copying, faxing,

answering company calls

Create spreadsheets and inserting company data, as well as,

convert specification booklets into pdf files

Create invoices for billing clients and customers

Gained experience in creating and producing business cards

using Microsoft Illustrator and Photoshop

Department of General Services/RESD, Building and Property March 1,

Management, Central Purchasing Unit, West Sacramento, CA 2006 -

Student Assistant January

The Department of General Services (DGS) serves as business 8, 2008

manager for the State of California, with more than 4,000

employees. The DGS helps to better serve the public by

providing a variety of services to state agencies through

innovative procurement and acquisition solutions, creative

real estate management and design, state-of-the-art

telecommunications, environmentally friendly transportation,

and funding for the construction of safe schools.

Duties:

Process invoices for purchase and services orders

Process accounts payables and receivables

Compose invoice transmittals and call vendors about invoice

discrepancies

Maintain purchasing files and contracts and reconcile

outstanding statements

Maintain spreadsheets for Small business/Micro business/DVBE

purchases, and record bid quote denials in to computer system

Process and distribute mail, copy invoices, payment

approvals, or any other documents that are needed

Match invoices to the appropriate purchase or service order

Log in contracts and purchases outside of procurement

Miscellaneous administrative duties

Skills

Advanced in Microsoft Word, Excel, Access, Outlook, and

PowerPoint; Experienced in Adobe Acrobat, Photoshop, and

Illustrator; Detail oriented; Work well while in a team or a

group; Creative; Organized and efficient worker; Well at

prioritizing; Self-starter; Critical thinker; Excellent

verbal skills; Great at multi-tasking Advanced communication

skills; leader; Work well under pressure; Well developed

interpersonal skills



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