Medical Customer Service

PO Box ***

Estancia, NM *****

***/***-**** ****

***/***-****

message

***********@***.***

Kathleen Saavedra

____________________________________________________________________________

_________________

Objective I would like to grow with a company which promotes

teamwork, personal and

educational growth.

Work Experience:

Utilities dispatcher 10/2006 to 01/2009

City of Gallup

Gallup,

New Mexico

Dispatch Electric and Water Departments to calls for service for emergency

and non-emergency situations. Input readings for the Electric and Water

Departments. Print out routes for use as back up. Transfer routes from

Equinox system to handhelds for four meter readers. Fax and file work

orders. Create work orders for the Water and Electric Departments. Cancel

or complete work orders using Naviline program through internet. Submit

completed work orders on New Mexico OneCall through internet. Answer multi-

line telephone, take messages, or transfer telephone calls. Operate

general office equipment. Log all standard and emergency line locates.

Take information from customers about street lights and traffic lights that

are out. File work orders and field work orders. Handle confidential and

personal information of customers.

records clerk 10/2005 to 07/2006

Alamogordo Police Department

Alamogordo, New Mexico

Print out accident call log, match up Accident State Forms along with print

out, make copies of incident and accident forms for customers and outside

agencies to include mailings from Insurance companies, enter Incident forms

into the Chiefs program. Request reports to be completed by Officers when

they are overdue, collect money and checks and write receipts for all

monies received. Cash out the register at the end of shift, deposits at

end of week. Enter non-traffic citations; compile DWI packets, bill

outside agencies for requested reports, sign for packages, and use a multi-

line telephone with paging system. Usage of office equipment, filing

numerical and alphabetical, retrieving archived arrest records, print out

mug shots for fingerprint cards and mail to Santa Fe, mail copies of

accident reports to Santa Fe, process fingerprint cards, log names of

persons fingerprinted for billing, learning how to enter Uniform Crime

Reporting reports.

Administrative Assistant 08/2004 to 07/2005

Forensic Health Services, Inc. Grants, New Mexico

Contracted with the New Mexico Women's Correctional Facility: Answer

telephone, keep updated appointment book, monthly department reports,

monthly clinical reports, enter psychiatric medications into computer,

update group waiting list, send inmates invitations for groups,

confirmation letters and create group certificates, create sign in, call

out list and attendance sheets for groups, catalog library inventory of

books, cassette tapes and video tapes for clinicians and inmates, created

check out list for cassette players and batteries, created agreement

contract, submitted weekly supply requests, submitted monthly office

supply request, purchase orders, took weekly meeting minutes, organized

file drawers and book shelves, pull and file inmate records, assist

director, supervisor and clinicians with faxes, finding records, creating

documents, filing, etc., operate standard office equipment, communicate in

writing and verbalizing with fellow teammates and inmates. Participate

with department functions and activities, respond to inmate request forms,

log inmate crisis' in logbook for clinicians, escort inmates, archive

records, compile records on new inmates, merge records, release of

information, fax documents for clinicians, proof read and format diagnostic

evaluations and send copies to judges and attorneys, obtain profile on

inmates for evaluations, create duplicate files of inmates for clinicians

to use for diagnostic evaluations, keep track of new inmates, diagnostic

evaluation inmates, and segregated inmates by keeping records separate from

general population, created telephone log book for incoming and outgoing

calls, contact outside agencies for information, time sheets, data entry,

knowledge of various computer programs, request and receive donations

DISPATCHER 06/2004 to

08/2004

Cibola County Sheriff's Department

Grants, New Mexico

Monitor and keep radio contact with all field personnel, answer multi line

telephone system and 911 line, confirm warrants or stolen items/vehicles,

keep communications with surrounding agencies, keep updated phone lists,

catalog up to date wrecker, gas, NCIC, NMCIC, logs, print call logs,

knowledge of rural addressing system, use of general office equipment,

enter citations, calls for service and incident narratives into main

computer at the Sheriff's Office.

CLERK SPECIALIST 02/2004 to

5/2004

Lovelace Sandia Health Systems

Albuquerque, New

Mexico

Responsible for meeting HIPAA requirements and JCAHO standards, pull

medical records for multiple medical offices, catalog all repaired medical

records, make new medical records for new patients, process and maintain

medical records

HEALTH INFORMATION MANAGEMENT CLERK 09/2002 to 12/2003

Heart Hospital of New Mexico

Albuquerque, New Mexico

Responsible for meeting HIPAA requirements in Release of Information,

Worked with Medical Records

team to prepare for JCAHO inspections, compile, process and maintain

medical records of hospital patients in a manner consistent with medical,

administrative, ethical, legal and regulatory requirements of the Health

Care System, process, maintain, compile and report patient information for

health requirements and standards. Assembly and Analysis.

ADMINISTRATIVE/CLERICAL TEMP 03/2001 to 09/2002

Various offices Albuquerque, New

Mexico

Alpha/numerical data entry, collate orders, initial orders, flag orders,

date stamp, shred duplicate or outdated orders, fax, filing, gather

information and general office work.

SELLING SPECIALIST 08/2000 to 03/2001

JC Penney Gallup, New Mexico

Retail marketing, receive and catalog inventory, promote upcoming sales

events, and provide retail services for customers; provide access to

customers for repair services through the JC Penney Corporation. Place

special orders for customers, receive and catalog repairs and special

orders, package and send out repairs, pre-sell fine jewelry items or

watches for upcoming sales events, decipher percentages off jewelry items

for sales and pre-sales. Categorize and organize diamonds, probe and count

diamonds at the beginning and at the end of shift. Money management,

receive cash, checks or credit cards for purchases made and give receipt

and advise customers of warranties. Personify and represent quality

customer service.

TELECOMMUNICATOR IV 08/1993 to 03/1999

McKinley County Metropolitan Dispatch Authority Gallup,

New Mexico

Dispatch, monitor and maintain radio contact with field officers and

firefighters along with ambulance services and volunteer fire departments

in the County of McKinley Assist in coordinating communications with field

personnel with major incidences with a multi-channel communications system

Maintain locations of field personnel at all times, relay information and

calls for back up assistance. Provide emergency medical assistance over the

telephone, asking questions and giving instructions for emergency medical

care of a sick or injured victim or other instructions for the welfare of

crime victims. Maintained knowledge of city and rural addressing systems

for Gallup/ McKinley County area, through master guides and computer aided

dispatch system. Did pager tests for the fire departments, city and

volunteer at the beginning of shift and every Sunday afternoon Knowledge

of 10-codes and 200-codes used by all agencies dispatched through McKinley

Metro Dispatch, Answered 8 business lines, 4 E-911 line and 1 CRIMESTOPPERS

line and entered the information obtained into the Computer Aided Dispatch

System and dispatched appropriate field personnel and/or referred to the

appropriate agency Trained to use the TDD(Telecommunications Device for the

Deaf). Entered, modified, cleared, cancelled information I.E. stolen

vehicles, warrants, missing persons, etc. into the National Crime

Information Center or New Mexico Crime Information Center, Maintained

accurate entries in the OCA log, Certified in NCIC, NMCIC, NMLETS, NLETS.

Maintained up to date wrecker logs and on call lists for Narcotics Agents,

District Attorney and other on call officials. Printed out call logs at the

end of a 12 hour shift for the Sergeant on duty, make copies of warrants

and call logs and/or incidents for field personnel upon request. Maintained

current standards, as required through state and local boards, regarding

the operating procedures of the McKinley County Metro Dispatch Authority.

Knowledge of general office equipment, data processing equipment for

alpha/numerical data entry, typing, keeping accurate and up to date

records, alphabetical filing. Completed warrant checks, vehicle checks and

driver's license checks for field personnel during working hours and also

during overtime hours such as road blocks, saturation patrol, seatbelt

enforcement, etc. for field officers.

Education History Completion Date Course of Study Issuing

Institution

Receptionist UNM - Gallup

Branch

05/1981 High School Education Gallup High

School

Certifications Certification Title Issuing

Completion Expiration

Organization Date

Date

Law Enforcement State of New Mexico

04/1994 N/A

Dispatcher

Emergency Medical State of New Mexico

Dispatcher

Certified Healthcare American

Heart 03/10/2006 03/2008

Provider

Association

Honors Employee of the Month for September 1998

Employee of the Month for January 2005

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