Customer Service Representative

Amanda Johnson

**** **** ****** **** ** ? Rio Rancho, NM 87144

************@*****.*** ? 505-***-****

EMPLOYMENT EXPERIENCE

Assistant Client Relations Manager

FurstPerson Consultant to Sprint, Rio Rancho, NM

October 2009 - Present

. Manage day-to-day operations of high volume recruiting

department

. Supervise, develop, and monitor performance of three team

members

. Research and develop strategies and tactics for attracting,

acquiring, and retaining top talent

. Manage and participate in full cycle of recruiting process to

include advertising, sourcing, screening, interviewing, selecting,

offering, and on boarding of quality candidates

. Represent the organization by attending job fairs and

participating in community events

. Process and maintain information using internal HRIS systems

. Review completed background reports and provide appropriate

recommendations to upper management

Recruitment Specialist

Sitel, Albuquerque, NM

May 2009 - October 2009

. Interviewed and selected qualified applicants for the positions

of Customer Service Representative and Reservation Specialist

. Interviewed exempt status candidates and provided

recommendations to upper management

. Performed prescreening interviews

. Conducted previews, which consisted of educating candidates on

Sitel's hiring process and open positions, administering computer

assessment testing, and taking candidates on a tour of the facilities

. Submitted and reviewed background checks for non-exempt

positions

. Conducted new hire orientations

. Reviewed and scored candidates' applications

. Attended job fairs as needed

. Ensured a positive candidate experience by answering and

responding to phone calls in a timely manner

Assistant III, Recruiting

Convergys, Las Cruces, NM

May 2008 - April 2009

. Interviewed and selected qualified applicants as necessary

. Processed and maintained information using internal HRIS

systems

. Attended job fairs for recruiting and company recognition

. Coordinated and implemented college recruiting initiatives

. Submitted and reviewed background checks for the position of

Customer Service Representative

. Screened applicants to evaluate minimum requirements met

. Reviewed employment applications to ensure complete and

accurate information

. Administered computer assessments to all applicants

. Assembled new hire packets and maintained personnel files

. Completed and organized new hire paperwork

Employee Relations

Volt Workforce Solutions, Las Cruces, NM

February 2008 - May 2008

. Recruited qualified candidates and administered testing

. Oriented new hires

. Counseled employees on issues related to attendance and

performance

. Administered progressive disciplinary actions, up to and

including employee terminations

. Conducted investigations related to employee relations

. Reported investigation findings and made recommendations to

corporate for appropriate follow up

Work Study/ Clerical Aide

New Mexico State University Employment Services Department, Las Cruces, NM

January 2007 - October 2007

. Processed Personal Action Forms (PAFs)

. Performed special projects as assigned such as Affirmative

Action Plan project assistance, procedure revisions, designing and creating

departmental notices, etc.

. Designed and set up new and improved Employment Opportunity

Board and Binder

. Maintained Employment Opportunity Board and Binder

. Provided customer service by assisting with telephone and walk-

in guests

. Created job folders and performed administrative duties such as

data entry, filing, copying, and faxing

. Collected and distributed mail for department

COMPUTER PROGRAMS

Brass Ring; Furst Hire; Verifications; E-Screen; LogicZone; Lawson;

PeopleScout; People-Soft; People-Trak; Kenexa; HireRight; VURV; Microsoft

Access, PowerPoint, Excel, Word, FrontPage, Outlook; LotusNotes; AppleWorks

EDUCATION

. Bachelor of Business Administration, Major: Management, Option:

Human Resources, New Mexico State University, Las Cruces, NM,

Cumulative GPA: 3.967, December 2007

. Associate of Applied Science, Major: Computer Technology, Do a

Ana Branch Community College, Las Cruces, NM, Cumulative GPA: 4.0, January

2004

HONORS

. Crimson Graduate with Honors, December 2007

. The National Dean's List, 2005 - 2006 & 2004 - 2005

. Meritorious Graduate, January 2004

. New Mexico State University Alumni Association's fall 2003

Outstanding Senior Award for the NMSU Do a Ana Branch Community College,

Business and Information Systems Division

. Crimson Scholar, spring 2003 - fall 2007

. Dean's Honor List, spring 2001 - spring 2006 & spring 2007 -

fall 2007

MEMBERSHIPS

. Society for Human Resource Management, February 2006 - present

. New Mexico State University Society for Human Resource

Management, spring 2006 - fall 2007

. Phi Kappa Phi Honor Society, May 2004 - present

. Alpha Chi National Honor Scholarship Society, February 2004 -

present

References available upon request

Contact this candidate