Customer Service Sales

Karla Navarro **** Myrtle Beach Way

Chula Vista, Ca

91915

Cell 818-***-****

Home 619-***-****

abjj90@r.postjobfree.com

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OBJECTIVE

To obtain a challenging position with a company that will utilize previous

experience and skills to meet business objectives, as well as support and

promote employee development, and continuous improvement.

CAREER HIGHLIGHTS

Business Administration Reporting

Inventory Control Bilingual (Spanish)

Contracts/RFP's Strong Communication Skills

Detail Oriented Excellent Customer Service

Human Resources Extremely Analytical and Organized

WORK EXPERIENCE

A Tree of Knowledge Education Services, Inc. DBA #1 in Learning . Los

Angeles, CA . 2009-2010

Director's Assistant

Responsible for responding to the Request for Proposals (RFP's) for

tutoring services in different states.

. Drafting contracts and Letters of Intent for different School

Districts to provide tutoring services in designated and eligible

schools.

. Managed all aspects of insurance requirements such as Workers Comp and

Liability.

. Handled the calendar of events and managed the tutors' schedules.

. Tracked and monitored student's ratio and hours allotted by each

school district.

. Prepared and submitted tutoring activities report to School Districts.

. Performed various administrative assignments to include: managing

multi-line phones, e-mails, faxes, keeping track of inventory, support

and supply tutors with materials needed.

. Designed marketing and promotional flyers and brochures for

distribution at fairs.

The Clique Legal Entertainment . Los Angeles, CA . 2009-2009

Legal Assistant - Internship

. Interviewed clients to assess legal needs.

. Designed and implemented marketing and branding campaigns for new

singers, actors, producers and DJ's.

. Managed public relations for our customers and promoted their talents

through different communication means such as Television, Radio,

Magazines, etc.

. Translated from English to Spanish / Spanish to English legal music

synchronization, marketing materials, and record label contracts.

818 Freight DBA Dakota N 'Blues Clothing Co . Los Angeles, CA . 2007-2009

Sales Representative

. Responsible for overseeing the store operation during entire shift.

. Ensured that all staff members followed company policies and

procedures.

. Tracked and monitored the inventory and performed random inventory

count for lost prevention.

. Prepared various reports for the payroll department, such as: sales,

employee commissions, and employee timesheets.

. Managed weekly shipments and re-merchandised store to meet season

trends.

. Handled retail sales, provided excellent costumer service, handled

cashier and credit card transactions and promoted seasonal sales.

. Responsible for on-line sales from updating website to processing on-

line sales.

. Performed other administrative assignments such as: answering phones

and maintaining store neat, etc.

94th Aero Squadron Restaurant . Van Nuys, CA . 2006-2007

Hostess

. Responsible for greeting and seating customers according to group size

and server availability.

. Handled the reservations and coordination of logistics for private

events.

. Assisted with all aspects of the set up for buffet style functions.

. Worked closely with payroll department to track, record and report

employee's attendance and consumption of food and beverage during

shifts

. Performed other administrative assignments such as: answering multi-

line phones, reprographics, e-mails, fax-similes etc.

EDUCATION

Southwestern College 2010-present

Pursuing Bachelor Degree in Business Administration

Scottsdale Community College 2010- summer session

Pursuing Bachelor Degree in Business Administration

California State University, Northridge (CSUN) 2007-2009

Pursuing Bachelor Degree in Business Administration

Chatsworth High School - 2005 - 2007

High School Diploma - Honor Roll

Saint Genevieve High School - 2004 - 2005

High School Diploma - Honor Roll

RELEVANT SKILLS

Leadership

I possess a positive and confident personality blended with a strong work

ethic. I am versatile and detail-oriented. I have delivered significant

results in positions held.

Computer Skills

Proficient in Microsoft Word, Excel, PowerPoint, Outlook.

Languages

Fluent in English and Spanish

PERSONAL PROFILE

I am reliable, detail oriented, and extremely analytical. I have

demonstrated sound business judgments, decisiveness, well-developed

planning, and communication skills at a consistently high level of

performance in a variety of progressively responsible and challenging

assignments. I have the ability to interact effectively with clients and

staff at all levels. I am also recognized for handling high-pressure

situations in a professional and effective manner and use strong computer

skills in daily activities. I have effective planning and organizational

skills, expertise in business administration, inventory control, record

keeping, planning, policies, procedures, researching, scheduling, great

customer service, and related responsibilities to ensure productive

operations.

Contact this candidate