Customer Service Manager
Resume:
Ferguson, MO *****
Phone 314-***-**** Janice M. Clay
Objective To obtain employment with a company where I will be
able to apply my exceptional customer service
and/or managerial abilities.
Work experience 2009-2010 Peoples Health
Centers St. Louis, MO
Customer Service Representative
Answered incoming calls, scheduled appointments for
patients, performed numerous clerical duties.
2008 Lou Fusz Saturn Ferguson, MO
Parts Counter Person
My job duties include:
Order parts for service and sales department
Order parts for body shop
Distribute parts to technicians
2007 - 2008 Lou Fusz Saturn Ferguson, MO
Body Shop Assistant
Bill insurance companies and collect on unpaid
claims from insurance companies.
1997 - 2007 Lou Fusz Saturn Ferguson, MO
Service Consultant
Assign mechanical jobs to technicians,
demonstrating outstanding customer service skills,
assure technical quality and ensure customer
satisfaction. My job duties include:
Entering all work orders and updating all customer
files into the computer system
File all customer service orders
Call in warranty work to the extended warranty
companies for authorization on repairs
Telephone all customers to ensure that their
service was performed to customer's satisfaction
1996- 1997 Lou Fusz Saturn Ferguson, MO
Service Greeter
Greet customers, get details regarding their visits
and direct them to the appropriate service
advisors.
1991 - 1995 Great Clips Springwood Plaza & Dorsett
Sq.
Multi Unit Manager
Managed daily operations of two salons -
demonstrated outstanding customer service, assured
technical quality, ensured customer satisfaction,
and exhibited excellent leadership skills. My job
duties include:
Maintained all records (customer complaints, daily
report, payroll, employee files, etc.)
Interviewed, hired and evaluated staff
Provided ongoing feedback and enforced policies and
procedures
Effectively scheduled for low wait times and
developed staff and maintained positive rapport
with staff
Advertised and completed all reports and payroll
functions and process information to the home
office
1986 - 1991 Great Clips Dellwood, MO
Assistant Manager
Demonstrated good customer service skills,
effectively resolved customer complaints, performed
all managerial duties and supervised business
operations in the absence of the store manager.
1984 - 1986 Great Clips Florissant, MO
Hair Stylist
1983 - 1984 Hair Suite II St. Louis, MO
Hair Stylist and Make-up Artist
1982 - 1983 The Ultimate Hair and Skin Creve Coeur,
MO
Hair Stylist and Make-up Artist
Education 1981 - 1982 Devardos Academy of Hair
Design Florissant, MO
1978 - 1981 Hazelwood East Senior High
References School Hazelwood, MO
Todd Staats Body Shop Manager
Stephanie Lewis Vice President of
Human Resources 561-***-****
Michelle Duvall Family Friend
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