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Administrative Assistant Customer Service

Location:
Fort Worth, TX, 76110
Posted:
October 13, 2010

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Resume:

Michelle Stedfield

**** ******* ******, **** ***** TX 76110 ( 817-***-**** (

abjj1u@r.postjobfree.com

JOB OBJECTIVE: Executive Administrative Assistant

HIGHLIGHTS OF QUALIFICATIONS

Experienced Office Professional offering strong time management skills,

expert knowledge of written, verbal and interpersonal communication,

organized, detail oriented, quickly adapts to new procedures and logistics.

PROFESSIONAL EXPERIENCE

CPAPC Restaurant Design & Supply, Arlington, TX, 12/2009 - Present

Administrative Assistant/Shipping Coordinator

. Coordinates shipping for large shipments of restaurant supplies and

equipment with multiple freight companies.

. Manages all online orders: prepare request for packaging from

warehouse, shipping and billing.

. Online product updates and maintenance of website.

. Showroom replenishment, inventory and organization.

. Customer sales, purchase orders.

US Small Business Administration, Office of Disaster Assistance, Citrus

Heights, CA, 09/2008 - 09/2009

Executive Administrative Assistant

. Executive management support; representing the Director and Deputy

Director of the Office of Disaster Assistance-Field Operations Center

West.

. Extensive utilization of Microsoft Office products to perform multiple

office tasks: Maintain and report staff attendance/vacation logs and

reports, Director's travel itineraries, department and field meetings,

field reports, and Webinars.

. Website updating using Stellant web program.

. Records management of declaration files, permanent records,

Congressional/Applicant files, personnel folders, correspondence.

. Congressional and professional correspondence letters created and

distributed to appropriate Stakeholders.

(Supervisor's Name: Tanya Garfield, Phone: 916-***-****)

Starbucks, Citrus Heights, CA, 03/2006 - 11/2008

Shift Supervisor

. Prepare daily deposits, maintain deposit records.

. Legendary customer service provided by providing accurately made

drinks and pleasant attitude.

. Monitored and participated in proper food preparation, handling and

storage following state controlled guidelines.

. Weekly and daily inventory, replenishment and organization of paper

and food products.

. Assign cleaning, service and food preparation duties to staff for each

shift.

(Supervisor's Name: Christina Denton, Phone: 916-***-****)

HRH Insurance Services, Redwood City, CA, 06/2000 - 06/2001

Account Executive

. Managed commercial insurance accounts.

. Processed new and renewal business by obtaining quotes from insurance

companies, assisting insured's with policy changes, and assuring most

competitive prices for the most comprehensive coverage.

. Responsible for tracking monthly policies that were pending renewal

and sending out to bid to various insurance companies that wrote the

specific type of insurance required.

(Supervisor's Name: Ronald Brand, Phone, 415-***-****)

UCA General Insurance Services, Roseville, CA, 03/1995 - 03/2000

Branch Manager/Commercial Insurance Underwriter

. Supervision of operations of the Branch Office. Establish new

contracts with agencies and nurture existing relationships. Extensive

travel to cover Central to Northern California.

. Approved and underwrote large and complex applications for commercial

insurance that were beyond the branch underwriter's capabilities,

acted as the go-to person for day to day underwriting questions and

office maintenance.

(Supervisor's Name: Bill Tolbert, Deceased. HR Phone, 714-***-****)

EDUCATION

California State University Sacramento, Sacramento, CA

Bachelor of Science - Kinesiology/Pre-Physical Therapy, 5/2008

Defense Language Institute, US Army, Monterey, CA

Certificate - One year course in Mandarin Chinese, 12/1990

ADDITIONAL PROFESSIONAL INFORMATION

Proficient in Microsoft Word, Excel and Outlook

Type 70-80 WPM

US Army, Mandarin Chinese voice interpreter, 1989-1991

ADDITIONAL PERSONAL INFORMATION

Young Life committee member

School play costume designer/seamstress

Church preschool teacher

High school church camp chaperone

Mission trip coordinator for food, insurance, documentation and travel

Project Play and Saddle Pals volunteer with special needs children and

adults



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