Manager Customer Service
Resume:
Blaine Horn
Maple Valley, WA *8038
Cell 206-***-****
CAREER SUMMARY
A high energy, dynamic, pace setting, and people oriented leader with
exceptional mentoring, coaching, performance management and customer
service skills. Background includes 25+ years of experience in the food
manufacturing industry across all departments. My passion lies within
personnel and process optimization, through the use of effective
leadership, planning, organizing, and performance tracking to create the
most effective, efficient, productive and profitable results based
operation possible.
WORK HISTORY
July 2006- August 2010 Operations Manager Lapanzanella/Madrona Specialty
Foods, Tukwila, WA
o As operations manager I was responsible for production, quality,
warehouse/distribution, maintenance, purchasing, planning and customer
service.
o Improved product yield performance from 41% to 84%, while improving
product quality.
o Reduced direct labor cost from $1.21/lb to $.36/lb.
o Increased product shelf life from 3 months to 6 months.
o Passed 1st ever AIB audit with an excellence rating.
o Moved the plant in less than 1 week to a new location, without any
customer service interruptions.
o Improved product quality through better process control from mixing to
packing. Also, implemented moisture testing, weight control, leaker
testing, metal detection, sort training, 1st case check, hourly
quality checks, and batch/lot tracking to improve product quality.
o Improved plant sanitation, housekeeping, GMPs through employee
training/coaching.
o Rolled out 5 new flavors, new 5 oz retail, F.S. bites and 2 versions
of Costco 3 pk.
o Implemented employee rewards programs for safety and attendance
success.
o Improved oven capacity/overhead by 30% by automating processing line.
o Developed a continuous sheeting process that reduced operator variance
and improved over all product consistency.
o Improved customer service by tracking complaints, missed shipments,
shortages and implemented a 24 hr Fed Ex and local turnaround.
2002 to June 2006 Processing Manager Kent WA, Acting Plant Manager,
Oberto Sausage Company, Albany, Oregon
o Traveled to Albany plant 3 days a week while maintaining Kent
processing responsibility.
o Managed 250 + hourly employees and 5 salaried employees in Albany
plant.
o Consolidated two batching operations, increasing labor efficiency 45%
while improving quality.
o Eliminated spice blending department and implemented JIT spice
operation saving $150,000.
o Implemented raw material and batch testing program to improve product
consistency and quality.
o Total plant annual direct labor savings of $830,000 through equipment
optimization, improved planning, focused leadership and better
employee utilization.
o Reduced plant sanitation labor by $240,000, through implementation of
lean practices.
o Reduced rework generation by 37%, saving $230,000 annually.
o Managed up to 200 hourly employees in our Kent processing departments.
o Increased labor efficiency by 40% in defrost and slicing departments
by performance managing to standards, eliminating bottlenecks and
improving schedule attainment.
o Developed weekly cycle count program to improve inventory accuracy of
raw materials in slicing.
o Improved hanging efficiency 60% by developing a modified hanging
method, implementing standards tracking system and performance
managing employees.
o Improved product quality by developing standards, control points and
employee feedback program.
o Development of skill base pay in smokehouse department, resulting in
improved product yield of 1% or $500,000 annually.
o Increased smokehouse capacity from 35 batches a day to 50 by tracking
turns and managing operator performance.
o Took over plant sanitation responsibility from outside contractor
saving $1M annually while improving start up time and microbiological
results.
o Developed and transferred 2 Kent plant leads to processing supervisors
in our Albany plant that led to $3M in annual savings.
o Defrost and Slicing departments celebrated 3 straight years without a
time loss accident under my leadership.
o Met with Costco national buying team to develop and implement a plan
to improve product quality.
1999 to 2002 Assistant Plant Manager, Cascade Cookie, Kent, Washington
o Managed up to 70 hourly employees in the manufacturing of 300
different in store bakery cookies.
o Reduced direct labor cost 15% by moving all production onto the main
line and daily tracking of labor efficiency by item.
o Developed and implemented job descriptions and a process of posting
and awarding jobs.
o Reduced cost by leading the transition of sanitation responsibilities
to production team.
o Trained sister plant in Kentucky in the production of our rotary
cookie line.
1993 to 1999 Planning/Inventory Manager, Continental Mills Inc., Kent,
Washington
o Provided overall administration of inventory control management in the
dry mix plant and 2 outside warehouses.
o Trained 60 warehouse, packaging operators and supervisors in the use
of on-line computers to execute all inventory transactions.
o Responsible for closing the plant and warehouse for month end
financials. Reported exceptions for proper allocation.
o Lowered rework and waste through the implementation of a material
disposition process that transferred all material losses to the
appropriate budget.
o Supervised the plant production schedule, material releasing,
inventory control, product costing, BOM and formula management, change
orders, plant trials and new product introductions.
o Reduced material outages and inventory levels by transferring control
of material purchasing from corporate to the plant under my
leadership.
o Developed a process to calculate and maintain manufacturing transfer
cost.
1982 to 1993 Continental Mills Inc., Kent, Washington
o Shift Manager- Responsible for leading 35-45 team members in
processing and packaging.
o Production Scheduler - Scheduled 750 SKU's, balancing labor, service
and production efficiencies.
o Processing Supervisor - Supervisor of mixing, shortening, unloading
and bulking operations.
o Mixing Lead - Led a team of 5 in mixing room operation.
o Mixer - Mixed 200 different baking formulas.
o Packaging support - Supported operation where needed.
AIB training/certification 2 different baking skills, Apics certification
scheduling and inventory management, Haccp certified, TQM training, lean
manufacturing, problem solving, performance management training and much
more.
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