Customer Service Management
Resume:
John D. Zonta
**** ******* **** 608-***-****
DeForest, WI 53532 ******@*******.***
SUMMARY OF
QUALIFICATIONS:
Exceptional ability to organize work, set priorities and exercise sound, independent judgment.
Excellent written and verbal communication skills including presenting information to high-level
executives and organizations.
Proven ability to oversee and train subordinate staff as assigned.
Ability to deal courteously and communicate effectively with a variety of individuals.
Excels at multi-tasking in a fast paces environment, completing projects within time contraints.
Knowledgeable of the structure and content of the English language including the meaning and
spelling of words, rules of composition, and grammar.
Sound knowledge of medical terminology.
Superior telephone, customer service and computer skills with proficiency in Windows; Microsoft
Word, Excel, Outlook, Power Point; Adobe Illustrator; scanning technology; Internet Proficient.
EXPERIENCE:
UNITED STATES ARMY 2001-2010
PERSONNEL RECRUITER
Managed details of multi-party conference calls, in-house and off-site meetings and luncheons, travel
arrangements, calendars, itineraries, agendas and preparation of expense reports.
Performed general office duties, such as maintaining records management database systems and
timekeeping.
Performed word processing projects, including large-scale mailings, correspondence, and manuals.
Handled inventory and requisitioning of supplies; research to secure savings on all items.
Opened, sorted, and distributed incoming correspondence, including faxes and email.
Prepared invoices, reports, memos, letters, financial statements and other documents, using word
processing, spreadsheet, database, or presentation software.
Greeted visitors and callers, handled their inquiries, and directed them to the appropriate persons
according to their needs.
Scheduled appointments, meetings and conferences.
Reviewed correspondence for spelling, grammar, and clarity.
Completed forms in accordance with company procedures.
Educated potential recruits on enlistment incentives, benefits, and educational opportunities.
Interviewed recruits to obtain work history, education, training, job skills and advised potential
recruits of career benefits offered by military.
Presented formal and informal talks at civic and service organizations and student bodies.
Organized community outreach programs.
UNITED STATES ARMY 1996-2001
ARMOR/AVENGER CREWMEMBER/PLATOON SERGEANT
Supervised and trained team leaders on performance of duties.
Counseled soldiers performance and standards.
Conducted training sessions for soldiers.
Led, trained and directed subordinates in combat operations.
Planned and executed air defense operations.
Inventoried over $10 million in weapons, ammunition, and other property stored in arms room.
Trained and tested Army personnel on the proper usage, cleaning, of firearms and NBC masks.
Directed firing range operations, briefed and enforced safety procedures, and engaged in operational
risk management.
Operated and maintained vehicles, simulators, and cryptological equipment.
Preformed repairs and maintenance on weapons systems.
John D. Zonta
6270 Portage Road 608-***-****
DeForest, WI 53532 ******@*******.***
EDUCATION:
CENTRAL TEXAS COLLEGE, Killeen, Texas 1997-1998
Criminal Justice, 47 Course Hours
HONORS :
Glen E. Morrell Award, Excellence in Recruiting (Highest Honor in Recruiting/Management/Sales)
Recruiter Ring (United States Army’s second highest award for excellence)
Chief of Staff Recruiter Excellence Award
United States Army Commendation Medal
United States Army Achievement Medals (3)
Top station commander in 2007
Top United States Army Recruiter in 2005
Top United States Army Recruiter in 2003
Top United States Army Recruiter in 2002
Fort Hood’s Best Arms Room Award (3)
Battalion’s Top Gun Honors (2)
Presidential Citation for Physical Fitness
PROFESSIONAL
AFFILIATIONS :
Member, Veterans of Foreign Wars (VFW)
John D. Zonta
6270 Portage Road 608-***-****
DeForest, WI 53532 ******@*******.***
PROFESSIONAL
REFERENCES :
Ryan McCarty
720 Avalon Road
Columbus, WI 53932
Relationship: Co-Worker United States Army for 10 years
Jason Provens, Sergeant First Class
United States Army
135 Military Way
Milwaukee, WI 53201
Relationship: Co-Worker United States Army for 6 years
Eric Owens, Staff Sergeant
United States Army
135 Military Way
Milwaukee, WI 53201
Relationship: Co-Worker United States Army for 7 years
PERSONAL
REFERENCE:
Jeremy Kestler
720 Avalon Road
Columbus, WI 53932
Relationship: Friend of 10 years
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