Customer Service Health

Tiffany L. Ricks

** ********** *****

Portsmouth, Virginia 23703

Objective

To obtain an entry level position in healthcare.

Education

Norfolk State University 700 Park Avenue Norfolk, VA 23504

Graduated: May 2007 B.S. Health Information Management

Computer Skills

Windows Programs

• Word

• PowerPoint

• Excel

Employment History

Dominion Virginia Power 2700 Cromwell Dr. Norfolk, Va 23503

August 2008- current

• I currently work as a customer service associate in a call center atmosphere

• My duties include answering telephones and answer customer requests such as residential turn on,

turn offs, setting up payment arrangements and a variety of other requests.

Toys R Us 4120 Portsmouth Blvd. Chesapeake, VA 23321

May 2005- September 2006

• Worked as a cashier at customer service, assisting with exchanges and returns

• Worked as a cash handler with duties including getting the registers out at the beginning of the

business day, ordering money, light paperwork and filing.

• Promoted as manager within one year.

Sentara Nursing Center 776 Oak Grove Rd Chesapeake, VA 23320

November 2007- August 2008

• Worked as the medical records clerk/ unit secretary

• My duties included filing, assembling and completing medical records. I also completed any

release of information requests.

Credit Union Service Center 5798 Churchland Blvd. Portsmouth, VA 23703

October 2006- November 2007

• Worked as a member service representative.

• My duties included servicing members that come to deposit, withdraw and transfer funds among

credit unions.

Toys R Us 4120 Portsmouth Blvd. Chesapeake, VA 23321

May 2005- September 2006

• Worked as a cashier at customer service, assisting with exchanges and returns

• Worked as a cash handler with duties including getting the registers out at the beginning of the

business day, ordering money, light paperwork and filing.

• Promoted as manager within one year.

Related coursework

Medical Terminology

---Study of medical terminology including abbreviations, prefixes, suffixes, root words, and technical

terms with emphasis on proper spelling and usage.

Current Trends in Health-care Delivery

---Study of the health-care industry, governmental and voluntary care organizations in health-cares, the

functions of health-care providers, the organizational patterns of health-care facilities, current issues, and

forces impacting on the health-care delivery system.

Record Management

---Study of storage and retrieval system and control techniques for health records; accreditation,

certification, and licensure standards applicable to health records; policies and procedures for the control

and use of personal health information; confidentiality; forms design and control; and ethical standards

for health record practice. This course included a lab.

Qualitative Methods

---Study of descriptive and vital statistics, reporting requirements, definitions and formulas for computing

hospital and public health statistics, data reporting and presentation techniques.

Health Information Systems in Non-Acute Care

---A survey of health information for specified health record departments and programs including but not

limited to ambulatory, behavioral medicine, correctional care, home care, hospice, long-term care,

veterinary facilities and rehabilitation.

Clinical Classifications System I

---An introduction to nomenclature and classification systems with emphasis on ICD-9-CM. Instruction

and techniques of manual and computerized coding of diagnosis and procedures.

Clinical Classifications System II

---Examine hospital outpatient coding using CPT/HCPCS coding system; reimbursement issues related to

ambulatory coding.

Human Resource Management

---Examine the various aspects related to human resource management, for example, environmental

influences, legal and regulatory requirements, motivation and conflict management.

Privacy and Beyond

---A more in-depth perspective of HIPAA and other privacy laws and regulations.

Medical Information Systems I

---Principles, practices and techniques involved with medical information systems. Concepts applied to

computer concepts and applications to health information management.

Medical Information Systems II

---The practices and principles involved in system development life cycles. The techniques and tools used

for analysis, design, development, implementation, and evaluation.

Quality Management in Health-care

---The practices and principles related to quality management in health-care.

References Available upon request

Contact this candidate