MICHELLE L. ARMSTRONG

. **** **th Avenue . Rockford, Illinois 61108 . 815-***-**** .

abjiz3@r.postjobfree.com .

Profile

A resourceful, team-oriented HR Generalist & Administrative Professional

with extensive experience in working with highly confidential information,

prioritizing projects, and multi-tasking in a variety of diverse

environments. Expertise includes benefits, employee relations, selection

and hiring of new employees along with workers compensation, unemployment

and HRIS systems. Consistently demonstrates thoroughness, efficiency,

accuracy and attention to detail through a dynamic combination of creative,

organizational and technical abilities. Recognized for adaptability, a

positive attitude and success in achieving results quickly. An effective

communicator who easily establishes rapport and maintains excellent working

relationships. Projects a professional image, initiative and ability, while

maintaining a solid reputation for uncompromising integrity. Served as a

Junior Achievement School Program Coordinator from 2001 - 2008, awarded

2001 Rockford Rookie JA School Program Coordinator of the Year in 2001.

Professional Experience

FURST STAFFING SERVICES - Rockford, Illinois

12/2009 - Present

Human Resources Generalist

. Checks and responds to daily e-mail and voicemail regarding benefit

and payroll questions, as well as Workers Comp case management,

COBRA and FMLA administration.

. Responsible for handling unemployment claims, reviewing

applications, creating job descriptions, performing compensation

studies and maintaining employee relations.

. Assists in new employee orientation and benefit administration.

. Assists peers with overflow, special projects and day-to-day tasks

as required.

. HRIS data entry and administration.

AUBURN ANIMAL CLINIC - Rockford, Illinois

04/2009 - 12/2009

Receptionist

. Maintained a pivotal role as first contact, greeting callers

professionally, in a friendly manner on behalf of the clinic.

. Scheduled appointments.

. Processed client payments and performed administrative duties,

including maintaining patient accounts in QuickBooks.

MILLER, BUETTNER, AND PARROTT, INC. - Rockford, Illinois

11/2008 - 04/2009

Benefit Consultant Firm

Benefit Customer Service Representative

. Worked closely with insurance carriers to resolve client benefit

issues.

. Conducted client Employee Benefit meetings.

. Maintained Client Benefit management system.

. Collected data and prepared client review and renewal

presentations.

BERGSTROM - Rockford, Illinois

03/1994 - 08/2008

Global Leader in the Design & Supply of Climate Systems to the Commercial

Vehicle Industry

Human Resources Generalist (2005 - 2008)

. Checked and responded to daily e-mail and voicemail regarding

benefit and payroll questions, as well as 401K, Workers Comp case

management and FMLA inquiries.

. Responsible for handling unemployment claims, reviewing

applications, 401K administration, and maintaining retiree medical

and dental payments.

. Interviewed applicants for open hourly positions.

. Served as Health Fair Coordinator twice a year. Created themes and

contacted vendors.

. Worked with Insurance Broker to communicate benefits information

for decision making based on prior year claims costs. Facilitated

yearly open enrollment.

MICHELLE L. ARMSTRONG 815-***-****

Page 2

Human Resources Generalist (2005 - 2008) - continued

. Processed claim appeals for self-funded medical plan.

. Reduced number of injury claims by 30% by working with the on-site

Physical Therapist/Ergonomic Specialist to address repetitive claim

issues.

. Assisted in new employee orientation.

. Functioned as the administrator for FMLA and Short/Long Term

Disability.

. Coordinated the Rock River Valley Blood Bank to put on the yearly

on-site blood drive to benefit the Bergstrom population.

. Mastery Program Peer Review Facilitator

Receptionist (2003 - 2005)

. Maintained a pivotal role as first contact, greeting callers

professionally, in a friendly manner on behalf of the company.

. Answers and handles internal and external calls with attention and

respect, assessing the callers' needs and routing them to the

appropriate party.

. Monitored and maintains Mastery Program training, assessing

clothing allowance earned.

. Maintained schedule for conference room and company car use.

. Processed outgoing mail daily for off-site and inter-office

delivery.

. Assisted peers with overflow, special projects and day-to-day tasks

as required.

Engineering Administrator (1994 - 2003)

. Processed engineering change orders and requests.

. Entered Bills of Material and related order data in materials

planning system (Qantel / JD Edwards).

. Transitioned department from paper to electronic drawing system.

Served as System Administrator.

Professional Experience

MANPOWER - Rockford, Illinois Long Term Temporary -Woodward

& Envirovac 1991 - 1994

Staffing Agency

DR. ZAKARIJA, DDS - Rockford, Illinois Dental Assistant /

Receptionist 1990 - 1991

Pediatric Dentist

Education

Rock Valley College - Rockford, Illinois 1985 - 1988

Took various classes toward an Associates Degree

. Achieved Certificate in Dental Assisting - 1987 Graduated with High

Honors

Graduate of Oregon High School - Oregon, Illinois 1985

Certificates

First Aid Certified / CPR / AED - American Heart Association

Proficiencies

MS Office (Word, Excel, Access, PowerPoint), QuickBooks, Groupwise,

ProE, IntraLink, JD Edwards, Qantel, Cerdian Payroll, Ceridian Time &

Attendance, MS Dynamics Great Plains

Professional Affiliations

Notary Public - State of Illinois

Interests

Singing, Cooking, Reading, Boating, Family Time

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