Customer Service Manager
Resume:
Kenneth Holley
Athens, GA 30605
*************@*****.***
objective
It is my fervent desire to secure a career position
where my experience, dedication, and commitment to
personal and professional continuous growth may best
serve the needs of the company and foster a successful,
long-term relationship within the company and its
clients.
Experience
March 2010 - Sept. 2010 Aeorotek Staffing
Atlanta, GA
VRG Technician, Merial, Ltd.- USDA contract
Athens, GA
Justin Duckworth, Aerotek Staffing 770-***-****
Connie Keyton, Merial, Ltd. 706-***-**** ext. 42639
Package Vaccinia Raboral Glycoprotein bait-type rabies
vaccine with particular attention to stringent quality
standards set forth by Merial and the USDA.
Maintain accurate paperwork including process monitor,
5-S check sheet, payroll time sheet, and raw materials
consumption.
Regulatory compliance for sanitation, handling, and
disposal of medical products and waste per USDA
standards and company policies.
Assist with cycle counts and Kanban monitoring of raw
materials.
Assisted Supervisor with start-up of second shift,
helping to orient and train new Technicians while
consistently meeting or exceeding daily production
goals.
2008 Express Staffing
Professionals Athens, GA
Production/Inventory Control, Overhead Door Corp., GA
Division
John Culpepper, Express Staffing 706-***-****
Keith Loggins, OHD 706-***-****
Operate steel roll forming mill, assemble and inspect
doors, operate hand-held power tools, package doors and
prepare for shipping.
Load/unload trucks by forklift, overhead crane, and
pallet jacks.
Input finished goods/raw mateials data into JD Edwards
inventory system via hand-held RF scanner and computer
terminals.
Communicate with Master Scheduler to ensure adherence to
production schedule and shipping requirements.
2006 - 2007 The Baker Group,
International Lawrenceville, GA
Ashley Furniture Distribution
Athens, GA
Cory Baker 678-***-****
Receive, assemble, inspect, and deliver Ashley brand
furniture.
Promote a positive customer service experience during
delivery/installation.
Ensure inventory accuracy via RF scanner, PC/Oracle, and
weekly cycle counts.
Maintained company vehicle including driver's log,
scheduled maintenance, and cleanliness per company
standards.
2004 - 2006 The Overhead Door Corp., GA
Div. Athens, GA
Production/Warehouse Supervisor
Athens, GA
Keith Loggins, OHD 706-***-****
Departments included: Warehouse, Receiving, Glazing,
Hardware, 280 Series Residential, and Commercial Sheet
Doors.
Met standard cost through control of direct labor,
production efficiency, and quality assurance, meeting
Engineering tolerances to within + 0.025".
Load/unload trucks by forklift, overhead crane, and
pallet jacks.
Inventory control via cycle counts, JD Edwards inventory
management software, hand-held RF scanners, PC
terminals, proper receiving and warehousing practices,
min/max Kanban levels, and annual physical inventory.
Maintained staffing needs in cooperation with Human
Resources and staffing agencies to ensure orders were
accurate, on time, and complete.
Communicated with all departments daily with special
emphasis on Safety, Quality, Kaisan, 5-S, Kanban.
Maintained harmonious working relationship with Union
Steward and President to ensure employees were treated
fairly in accordance with the union contract while also
holding employees accountable for job performance
standards and adherence to company policy.
2003 - 2004
Athens, GA
Assignments included:
Quality Control Lab Technician Oliver Rubber
Quality testing of rubber throughout process stages for
the tire industry utilizing lab equipment and procedures
to determine hardness, curation, viscosity, and tensile
strength. Documented and charted hourly sampling, batch
changes, and "live" random sampling from production WIP.
Telenet Marketing
Customer Service Representative -outbound sales calls to
IT Managers on behalf of Bell South to determine
goods and services needed for upgrades and expansions.
UGA Campus Bookstore
Photograph merchandise and upload to mail order
website, customer service, merchandising, inventory
control, receive and distribute merchandise to
departments.
1996 - 2003 Medike, LLC
Athens, GA Production Manager, Safety, Inventory Control
Michael Ware, President, General Manager 706-***-****
Privately owned label manufacturer supplying the apparel
industry, primarily jeans. Serviced accounts for the
largest jeans manufacturers in the world including:
Wrangler, Lee, Levi, Calvin Klein, Tommy Hilfiger,
Abercrombie and Fitch, London Jean, Gap, Liz Claiborne,
and many, many more.
Planned, scheduled, and managed production throughout
all processes from the receipt and quality testing of
raw materials through converting, coating, embossing,
screen printing, commercial washing, and Quality
Control.
Maintained detailed Quality records of raw materials
inspection, disposition of substandard product,
inventory adjustments to identify product on HOLD.
Met or exceeded company monthly standards for production
efficiency, quality inspection, % optimum material
utilization, and % rejects in production.
Interviewed, hired, engaged staffing agencies, downsized
as needed to respond effectively to the rigorous,
ever-changing demands of our international market.
Worked closely with Engineering and Marketing developing
new products and production methods often requiring
tolerances within + 0.010".
Constructed and maintained a comprehensive safety
program to ensure the safety and well-being of our
employees while in strict compliance with all applicable
OSHA regulations.
Counseled employees in accordance with company policey
including annual reviews and took appropriate corrective
actions as needed.
Maintained accurate employee files in respect to
attendance, counseling, requests for time off, training,
and payroll.
Reviewed employee piece-rate reports daily to ensure
accuracy and submitted to Accounting for timely payment
for all hours worked in accordance with all State and
Federal wage and hour regulations.
1993 - 1996 Athens Packaging, The
Keebler Corp. Athens, GA
Production Superintendent - final position
Frank Hendrix, Production Manager 706-***-**** home
Responsible for all production at two food packaging
locations including six supervisors, twelve team
leaders, and 250 direct labor personnel. Coordinated
personnel requirements through staffing agencies and
Human Resources to meet the flexibility demanded by JIT
Manufacturing. Maintained over 100% production
efficiency while exceeding quality and sanitation
requirements as set forth by Keebler, USDA, FDA, and
AIB. Inspected raw materials upon receipt, released for
production, placed on HOLD as needed, pending additional
Quality inspection, documented all aspects of Quality
Control procedures, adjusted inventory by scanner and PC
as needed to reflect the disposition of all product
removed from HOLD status.
1989 - 1993 American Studios
Northeast GA
District Manager, NE Georgia
No longer in business
Responsible for providing Portrait services for all
Wal-Mart locations in Northeast Georgia. Hired,
trained, and maintained a staff of five Photographers
and three Sales Reps. Of over 500 Walmart locations
serviced by the company, NE Georgia District 35
consistently scored highest on Walmart Management
relations semi-annual evaluations, committed to two
simple rules:
The customer is always right.
On that rare occasion when the customer just might be
wrong, refer back to rule #1!
1984 - 1989 Network Rental
Jonesboro, GA
Credit Manager, Store Manager
No longer in business
Responsible for a retail operation in the rent-to-own
industry. Duties included purchasing appliances,
electronics, and furniture, handling all sales calls,
merchandising, hiring, training and supervising seven
people, maintaining employee files including attendance,
performance appraisals, training, counseling, and
payroll. Met or exceeded weekly credit and sales goals
per company expectations.
Education:
1981 - 1983 North Georgia Technical college-
Photography, Associate's degree
1979 - 1981 Auburn University- Aerospace Engineering,
Air Force ROTC
Seminars/Workshops/Personal Development:
Georgia Work Ready Gold Plus certification #H1BG7J4T8T3B
Personnel Law
Occupational Medicine and Workers Compensation
Industrial First Aid certification
OSHA Compliance
OSHA Record Keeping
The Supervisor's and Manager's Workshop
TQM/Continuous Improvement
Kaisan/5-S
J.D. Edwards Inventory Management System
Microsoft Word, Excel
Windows 95, 98, 2000, ME, XP, 2007
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