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Customer Service Manager

Location:
Athens, GA, 30605
Posted:
October 14, 2010

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Resume:

Kenneth Holley

*** ******** **** *****

Athens, GA 30605

706-***-****

abjiyh@r.postjobfree.com

objective

It is my fervent desire to secure a career position

where my experience, dedication, and commitment to

personal and professional continuous growth may best

serve the needs of the company and foster a successful,

long-term relationship within the company and its

clients.

Experience

March 2010 - Sept. 2010 Aeorotek Staffing

Atlanta, GA

VRG Technician, Merial, Ltd.- USDA contract

Athens, GA

Justin Duckworth, Aerotek Staffing 770-***-****

Connie Keyton, Merial, Ltd. 706-***-**** ext. 42639

Package Vaccinia Raboral Glycoprotein bait-type rabies

vaccine with particular attention to stringent quality

standards set forth by Merial and the USDA.

Maintain accurate paperwork including process monitor,

5-S check sheet, payroll time sheet, and raw materials

consumption.

Regulatory compliance for sanitation, handling, and

disposal of medical products and waste per USDA

standards and company policies.

Assist with cycle counts and Kanban monitoring of raw

materials.

Assisted Supervisor with start-up of second shift,

helping to orient and train new Technicians while

consistently meeting or exceeding daily production

goals.

2008 Express Staffing

Professionals Athens, GA

Production/Inventory Control, Overhead Door Corp., GA

Division

John Culpepper, Express Staffing 706-***-****

Keith Loggins, OHD 706-***-****

Operate steel roll forming mill, assemble and inspect

doors, operate hand-held power tools, package doors and

prepare for shipping.

Load/unload trucks by forklift, overhead crane, and

pallet jacks.

Input finished goods/raw mateials data into JD Edwards

inventory system via hand-held RF scanner and computer

terminals.

Communicate with Master Scheduler to ensure adherence to

production schedule and shipping requirements.

2006 - 2007 The Baker Group,

International Lawrenceville, GA

Ashley Furniture Distribution

Athens, GA

Cory Baker 678-***-****

Receive, assemble, inspect, and deliver Ashley brand

furniture.

Promote a positive customer service experience during

delivery/installation.

Ensure inventory accuracy via RF scanner, PC/Oracle, and

weekly cycle counts.

Maintained company vehicle including driver's log,

scheduled maintenance, and cleanliness per company

standards.

2004 - 2006 The Overhead Door Corp., GA

Div. Athens, GA

Production/Warehouse Supervisor

Athens, GA

Keith Loggins, OHD 706-***-****

Departments included: Warehouse, Receiving, Glazing,

Hardware, 280 Series Residential, and Commercial Sheet

Doors.

Met standard cost through control of direct labor,

production efficiency, and quality assurance, meeting

Engineering tolerances to within + 0.025".

Load/unload trucks by forklift, overhead crane, and

pallet jacks.

Inventory control via cycle counts, JD Edwards inventory

management software, hand-held RF scanners, PC

terminals, proper receiving and warehousing practices,

min/max Kanban levels, and annual physical inventory.

Maintained staffing needs in cooperation with Human

Resources and staffing agencies to ensure orders were

accurate, on time, and complete.

Communicated with all departments daily with special

emphasis on Safety, Quality, Kaisan, 5-S, Kanban.

Maintained harmonious working relationship with Union

Steward and President to ensure employees were treated

fairly in accordance with the union contract while also

holding employees accountable for job performance

standards and adherence to company policy.

2003 - 2004

Athens, GA

Assignments included:

Quality Control Lab Technician Oliver Rubber

Quality testing of rubber throughout process stages for

the tire industry utilizing lab equipment and procedures

to determine hardness, curation, viscosity, and tensile

strength. Documented and charted hourly sampling, batch

changes, and "live" random sampling from production WIP.

Telenet Marketing

Customer Service Representative -outbound sales calls to

IT Managers on behalf of Bell South to determine

goods and services needed for upgrades and expansions.

UGA Campus Bookstore

Photograph merchandise and upload to mail order

website, customer service, merchandising, inventory

control, receive and distribute merchandise to

departments.

1996 - 2003 Medike, LLC

Athens, GA Production Manager, Safety, Inventory Control

Michael Ware, President, General Manager 706-***-****

Privately owned label manufacturer supplying the apparel

industry, primarily jeans. Serviced accounts for the

largest jeans manufacturers in the world including:

Wrangler, Lee, Levi, Calvin Klein, Tommy Hilfiger,

Abercrombie and Fitch, London Jean, Gap, Liz Claiborne,

and many, many more.

Planned, scheduled, and managed production throughout

all processes from the receipt and quality testing of

raw materials through converting, coating, embossing,

screen printing, commercial washing, and Quality

Control.

Maintained detailed Quality records of raw materials

inspection, disposition of substandard product,

inventory adjustments to identify product on HOLD.

Met or exceeded company monthly standards for production

efficiency, quality inspection, % optimum material

utilization, and % rejects in production.

Interviewed, hired, engaged staffing agencies, downsized

as needed to respond effectively to the rigorous,

ever-changing demands of our international market.

Worked closely with Engineering and Marketing developing

new products and production methods often requiring

tolerances within + 0.010".

Constructed and maintained a comprehensive safety

program to ensure the safety and well-being of our

employees while in strict compliance with all applicable

OSHA regulations.

Counseled employees in accordance with company policey

including annual reviews and took appropriate corrective

actions as needed.

Maintained accurate employee files in respect to

attendance, counseling, requests for time off, training,

and payroll.

Reviewed employee piece-rate reports daily to ensure

accuracy and submitted to Accounting for timely payment

for all hours worked in accordance with all State and

Federal wage and hour regulations.

1993 - 1996 Athens Packaging, The

Keebler Corp. Athens, GA

Production Superintendent - final position

Frank Hendrix, Production Manager 706-***-**** home

Responsible for all production at two food packaging

locations including six supervisors, twelve team

leaders, and 250 direct labor personnel. Coordinated

personnel requirements through staffing agencies and

Human Resources to meet the flexibility demanded by JIT

Manufacturing. Maintained over 100% production

efficiency while exceeding quality and sanitation

requirements as set forth by Keebler, USDA, FDA, and

AIB. Inspected raw materials upon receipt, released for

production, placed on HOLD as needed, pending additional

Quality inspection, documented all aspects of Quality

Control procedures, adjusted inventory by scanner and PC

as needed to reflect the disposition of all product

removed from HOLD status.

1989 - 1993 American Studios

Northeast GA

District Manager, NE Georgia

No longer in business

Responsible for providing Portrait services for all

Wal-Mart locations in Northeast Georgia. Hired,

trained, and maintained a staff of five Photographers

and three Sales Reps. Of over 500 Walmart locations

serviced by the company, NE Georgia District 35

consistently scored highest on Walmart Management

relations semi-annual evaluations, committed to two

simple rules:

The customer is always right.

On that rare occasion when the customer just might be

wrong, refer back to rule #1!

1984 - 1989 Network Rental

Jonesboro, GA

Credit Manager, Store Manager

No longer in business

Responsible for a retail operation in the rent-to-own

industry. Duties included purchasing appliances,

electronics, and furniture, handling all sales calls,

merchandising, hiring, training and supervising seven

people, maintaining employee files including attendance,

performance appraisals, training, counseling, and

payroll. Met or exceeded weekly credit and sales goals

per company expectations.

Education:

1981 - 1983 North Georgia Technical college-

Photography, Associate's degree

1979 - 1981 Auburn University- Aerospace Engineering,

Air Force ROTC

Seminars/Workshops/Personal Development:

Georgia Work Ready Gold Plus certification #H1BG7J4T8T3B

Personnel Law

Occupational Medicine and Workers Compensation

Industrial First Aid certification

OSHA Compliance

OSHA Record Keeping

The Supervisor's and Manager's Workshop

TQM/Continuous Improvement

Kaisan/5-S

J.D. Edwards Inventory Management System

Microsoft Word, Excel

Windows 95, 98, 2000, ME, XP, 2007



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