Customer Service Management

Jennifer A. Lampron

*** **** **** *****, *******, New Hampshire 03301

603-***-**** **********@***.***

Summary

Accounts Receivable Specialist with extensive experience in processing

payments, balancing deposits, and verifying financial transactions. Strong

track record for meeting deadlines and solving problems. Reliable and

organized with excellent attention to detail.

Experience

GRANITE STATE MANAGEMENT & RESOURCES, Concord, NH 2004-2010

Accounts Receivable Analyst II (2007-2010)

. Opened, detailed, entered, and verified payments, claims, and legal

rosters.

. Prepared and balanced daily deposits.

. Researched various payments with the use of Queries and the use of AS/400

system.

. Reapplied payments per borrower request.

Account Analyst II (2004-2007)

. Performed maintenance with Federal guidelines on student loans by

retrieving information from documents and reports received from schools,

borrowers, and the guarantor.

. Communicated with the borrowers regarding loan status, personal

information changes, and options of repayment.

. Researched and prepared cancellations.

. Researched and prepared claim packages once borrowers were about to

default.

. Retrieved and opened daily mail from the mailroom and distributed to

appropriate recipients.

METHFESSEL & WERBEL, Edison, NJ 1996-2004

Billing Lead (2003-2004)

. Oversaw the billing department/management of five employees and delegated

work accordingly.

. Tested new programs and systems and provided feedback on anomalies and/or

possible improvements.

. Aided clients and employees in problem-solving to insure immediate and

accurate service.

. Coordinated payroll, vacation and sick time, and reviews for all

employees in the billing department.

. Created and ran accounting reports for Partners, Senior Attorneys, and

Clients with the use of Microsoft Excel and/or Pro Law.

Junior Billing Administrator and Collator (1996-2003)

. Analyzed, reviewed, and edited all legal bills and documents for

processing.

. Prepared and imaged legal documents on disk for more prompt and organized

access.

. Copied and collated bills, letters, and legal documents.

. Performed various mailroom operations.

J.B.C. ASSOCIATES, Iselin, NJ 1999-2000

Consumer Collection Agent

. Collected and resolved consumer debts under deadlines.

. Processed and logged payments and issues into databases for accounts.

. Worked closely with lawyers, providing clerical and administrative

support.

Education

Accounting I and II, Franklin Pierce University, Concord, NH, 2008

Management Training Certificate, Skill Path Seminars, Edison, NJ, 2003

Skills

Computer applications including Microsoft Office, Corel Word Perfect,

Perfect Practice Advantage, Pro Law, AS/400, Excel, Internet operations.

Organization skills. Type 55+ wpm.

Customer Service skills and quick responsive problem-solving.

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