Kathleen M. Carlson

**** ******* ***** ******

High Point, NC 27265

336-***-**** (home) 336-***-**** (cell)

abjiw7@r.postjobfree.com

Background Summary

Providing support hands-on and project driven to high level management as well as colleagues. Utilizing six years of

experience at IBM Corporation in administrative areas, fully understand the methodologies and processes used in multiple

divisions at a large corporation. Proven analytical skills -extracting data and modifying it in cohesive analysis, providing

research, creating forms and updating processes. In addition, provided support as the computer site contact for software

and hardware issues. Strong aptitude to apply knowledge learned to systems and computer software programs.

Professional Experience

Main Street America Group, NGM Insurance August 2004 – December 2008. Syracuse, NY

Medical Technical Support

• Research skills

o Researched Florida’s Worker Claims EDI R3 system and solely processed over 100 different scenarios

for first and subsequent claims for Main Street America Group to be allowed to use Florida’s mandated

EDI system.

• Facilitated training

o Developed Microsoft Outlook training material and presented to twelve colleagues using Microsoft

Power Point. Provided follow-up assistance on a one on one basis

• Administrative Skills

o Completed forms and letters for Workers Compensation adjusters and submitted them to the State

Boards.

• Employee Relations

o Contact coordinator for office move, banquets, fundraisers and meetings.

o Site contact liaison for technical and help desk staff.

Regional Claims Data Coordinator

• Research and administrative skills – Received Employee of the Year Award 2005

o Coordinated process to get thirty five No Fault and Workers Compensation adjusters licensed in eight

states to completion in four months that previously took nine months by researching state government

regulations, finding reciprocity states and utilizing websites for forms to prevent out of date forms.

Developed step by step procedures of the process for future adjusters as well as packets for adjusters to

follow of what needed to be done.

o Researched, proposed and implemented program to eliminated archaic methods used for Workers’

Compensation forms.

• Analytical and Computer skills

o Ran weekly and monthly reports using Data Warehouse and mainframe claims data and formatted into

pivot tables and charts used by management.

o Developed legal spending analysis tracking back five years of raw data and creating it into a spreadsheet

and pivot table.

o Implemented computer processes to expedite workflows such as monthly cost savings and shared audit

excel workbooks.

o Assisted colleagues with questions regarding Microsoft software products.

International Business Machines (Software Group, Learning Center, Research Center) April 1998 – April 2002

IBM Corporation

Administrative Assistant

• Administrative skills

o Managed calendar, domestic and international travel for Vice President and two managers.

o Reconciled expense reports and took minutes for department meetings.

o Used judgment and discretion with confidential material.

• Training and computer skills

o Facilitated ten classes in Microsoft Word, Excel and Power Point. Trained about eighty administrative assistants in

total.

o Assisted Vice President with Lotus Freelance presentations.

Spherion Corporation – Contractor at IBM Corporation

Class Coordinator

• Administrative and purchasing skills

o Assisted with contract administration in the HR Education Department. Used knowledge as a buyer to process

contracts.

• Computer skills

o Recreated presentation material used in Diversity Educational program required for all IBM employees.

Buyer – promoted February 1999 by recommendation of IBM Purchasing Manager,

• Employee and Vendor Relations

o Developed rapport with authorized vendors to ensure timely turn around for end users.

o Researched vendors background information and requested authorization from accounts payable of potential new

vendors.

o Provided help desk service for the end users to place orders.

• Computer skills – used SAP daily to process claims, verify with the shipping department and clear blocked invoices.

Utilized time management to get the products to the end user in a Just-In-Time process.

Senior Administrative Technician

• Administrative and computer skills

o Created presentations for buyers to present to management and vendors.

o Automated process for attendance recording for department.

Duty Free International-Corporate Purchasing Coordinator July 1997 – March 1998 Placed orders for Duty Free Shops at airports.

Norwalk Savings Society- Bank Teller July 1996 – July 1997 Processed transactions and balanced cash flow.

Education

Providence College, September 1992 - May 1996 Bachelor of Science in Management, Minor in Finance

Extracurricular Activities

Editor of the newsletter for the Mom’s Club® of Portland, CT

Computer Skills

Microsoft Outlook Microsoft Visio SAP

Microsoft Word Lotus Notes Data Warehouse

Microsoft Excel Lotus Notes Calendar

Microsoft PowerPoint Lotus 1-2-3

Microsoft Publisher Lotus Freelance

Awards and Recognition

Employee of the 2nd and 4th Quarter 2005

Employee of the Year 2005

Star Award for Going Above and Beyond 2008

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