Customer Service Site Supervisor

Craig C Keller *** Cimarron Ave., Danville, KY ***22

Mobile: 859-***-****

*****.******@**********.***

Skills and Abilities

Experienced in all phases of handling mail, including posting, sorting,

delivering, etc.

Knowledgeable about postal regulations regarding first class, certified,

bulk and other mailings

Skilled in dealing with courier services, such as UPS, FedEx and others

Experienced in use of PrintShop Mail, Astro Print and Bulk Mail software

Work Experience

12/2007 to 10/2009 PDS Technical Services Frankfort, KY

Site Associate at Kentucky State University in the copy/mail service

center. Duties included all mail services for the campus, including

sorting and posting mail, preparing items for pick up by UPS and

FedEx, preparing certified and express mail packages, and delivering

mail to 75 mailstops in 15 buildings. I made twice daily trips to the

post office to pick up and drop off multiple batches of mail.

Frequently handled confidential and other special delivery items.

Part of my duties included running bulk mail software and print jobs.

My job included daily interaction with customers, including

administrative staff, faculty, students and vendors.

11/2005 to 4/2007 IKON Management Services Lexington, KY

Acted as Site Supervisor for an office services support outsourcing

firm in the copy/mailroom of a large national law firm. In this

position, I operated a high-speed production copier; performed bindery

procedures, such as comb-binding, velo-binding, punching, cutting and

padding; was responsible for producing copied and bound documents that

met all requirements for local, state and federal court filings;

scanned documents and routed them electronically through e-scan;

maintained equipment and production logs used for customer billings;

and notarized and witnessed various documents. I also interacted with

a wide variety of customers on a daily basis, including attorneys,

secretaries, etc.

6/2000 to 6/2005 IKON Management Services Sacramento, CA

This position was Site Supervisor for the same office services support

outsourcing firm but was in the copy/mailroom of a large international

law firm in California. I performed essentially the same duties as

outlined above with the addition of the mailroom duties. On a daily

basis, I opened, sorted and routed mail to appropriate staff;

processed outgoing mail and packages, including certified, overnight,

FedEx, etc.; routed faxes electronically. I also maintained equipment

and office supply logs; ordered supplies, postage, etc.; set up

conference rooms for meetings and other duties as required. This

position involved lots of customer service with both staff and

vendors.

Craig C. Keller Page 2

7/1997 to 3/2000 PIP Printing Sacramento, CA

As Bindery Lead in a commercial printing operation, I operated both

the AB Dick offset press and high-speed production copier. I was

responsible for all bindery, such as cutting, drilling, folding,

binding, etc. I also picked up and delivered jobs to/from customers;

processed mass mailings; assisted with pre-press duties; and other

duties as required.

10/1993 to 12/1996 Pitney Bowes Mgmt. Svcs. Rancho Cordova, CA

As Site Supervisor for an office services support outsourcing firm, I

was responsible for the copy and mailroom services for the workers

compensation division of a large national insurance company. I

operated a high-speed production copier; was responsible for all

incoming and outgoing mail, faxes and packages; maintained operation

logs; and trained other supporting staff. This job included

day-to-day interaction with customers as position was on customer

site.

Other State of Kentucky Notary Public

Education Stratford Career Institute - Paralegal Studies certificate

Sacramento City College - Graphic Arts major; Desk top

Publishing certificate

Hiram Johnson High School - Graduate

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