Customer Service Supply Chain
Resume:
Aldosia Davis Jr.
Birmingham, Alabama 35218
*********@***.***
ACRO SERVICE CORP., BIRMINGHAM, ALABAMA
**PROGRAM MANAGER
Coordinated production, purchasing, warehousing, distribution, and
financial forecasting services and activities to limit costs and improve
accuracy, customer service, and safety. Examined existing procedures and
opportunities for streamlining activities to meet product distribution
needs. Directed the movement, storage, and processing of inventory. Managed
activities related to strategic or tactical purchasing, material
requirements planning, inventory control, warehousing, or receiving.
Participated in the coordination of engineering changes, product line
extensions, and new product launches to ensure orderly and timely
transitions in material and production flow. Analyzed inventories to
determine how to increase inventory turns, reduce waste, or optimize
customer service. Conferred with supply chain planners to forecast demand
or create supply plans that ensures availability of materials and products.
Defined a performance metrics for measurement, comparison, or evaluation of
supply chain factors such as product cost and quality. Documented physical
supply chain processes, such as workflows, cycle times, position
responsibilities, and system flows. Collaborated with other departments,
such as procurement, engineering, and quality assurance. Implemented new
supply chain processes. Monitored forecasts and quotas to identify changes
or to determine their effect on supply chain activities. Monitored supplier
performance to assess ability to meet quality and delivery requirements.
Negotiated prices and terms with suppliers and vendors. Appraised vendor
manufacturing ability through on-site visits and measurements.
BAILEY'S PVS OXIDES, FAIRFIELD, ALABAMA
05/2006 - 10/2006
**CHEMICAL OPERATOR
Moved control settings to make necessary adjustments on equipment units
affecting speeds of chemical reactions, quality, and yields. Monitored
recording instruments, flow meters, panel lights, and other indicators, and
listened for warning signals in order to verify conformity of process
conditions. Controlled chemical processes using panel boards, control
boards, and semi-automatic equipment. Recorded process conditions, test
results, and instrument readings. Conferred with technical and supervisory
personnel to report and resolve conditions affecting safety, efficiency,
and product quality. Drew samples of products, and conduct quality control
tests in order to monitor processing, and to ensure that standards are met,
and created and reviewed laboratory test reports for process adjustments.
Patrolled work areas to ensure that solutions in tanks and troughs are not
in danger of overflowing. Notified maintenance, stationary-engineering, and
other auxiliary personnel to correct equipment malfunctions and to adjust
power, steam, water, or air supplies. Inspected operating units such as
towers, soap-spray storage tanks, scrubbers, collectors, and driers to
ensure that all are functioning, and to maintain maximum efficiency. Turned
valves to regulate flow of products through agitator tanks, storage drums,
or neutralizer tanks.
HSBC, VIRGINIA BEACH, VIRGINIA
08/2002 - 03/2006
**COLLECTIONS SPECIALIST
Reviewed and analyzed financial situations and arranges repayment programs
within procedural criteria. Adjusted fees and charges in accordance with
company policy. Assisted with training employees as directed to develop
collection skills. Participated in training sessions to apply feedback
given to improve job performance. Participated in team meetings and
activities to encourage a positive workplace environment. Communicated with
delinquent customers to obtain payments on accounts, following established
Call Model requirements. Responded to written and electronic correspondence
from current or delinquent customers who communicate financial
difficulties. Contacted creditors, employers, and public sources of
information to obtain customer location to collect delinquent accounts.
Exceeded productivity standards as set by the department. Maintained
documentation of all customer contact and location information via the
online collection system.
UNITED STATES NAVY, CHESAPEAKE, VIRGINIA
08/1997 - 04/2002
**PROPERTY MANAGER
Provided direct oversight of assigned properties to include maintenance,
tenant relations, collections, annual budgeting, risk management, property
improvements and work with accounting to provide accurate and detailed
financial statements. Provided oversight of contractors and maintenance
personnel at properties to ensure they are being maintained properly and as
required. Achieved budgeted goals as set forth in the annual approved
operating budget and added value to the property with expert and efficient
management Planed, directed, and coordinated the activities of residential
properties on base. Met with prospective tenants to show properties,
explain terms of occupancy, and provide information about local areas.
Directed collection of monthly assessments, rental fees, and payment of
incurred operating expenses. Inspected grounds, facilities, and equipment
routinely to determine necessity of repairs and maintenance. Investigated
complaints, disturbances and violations and resolved problems. Planned,
scheduled, and coordinated general maintenance, major repairs, and
remodeling or construction projects for properties. Maintained records of
sales, usage activity, maintenance and operating costs, and property
availability. Prepared detailed budgets and financial reports for
properties. Coordinated the activities of staff and contract personnel and
evaluate their performance. Maintained contact with fire and police
departments, and other agencies to ensure protection and compliance with
codes and regulations. Analyzed bids from contractors for repairs,
renovations, and maintenance. Administered contracts for provision of
property services such as cleaning, maintenance, and security services.
Purchased building and maintenance supplies, equipment, and furniture.
UNITED STATES NAVY, USS JOHN C. STENNIS NORFOLK, VIRGINIA
12/1992 - 08/1997
**PURCHASING AGENT
Purchased machinery, equipment, tools, raw material, packaging materials,
parts, services, and supplies necessary for operation of Supply Department.
Compiled and analyzed statistical data to determine feasibility of buying
products and to establish price objectives. Compiled information from
periodicals, catalogs, and other sources to keep informed on price trends
and manufacturing processes. Conferred with vendors and analyzed vendors'
operations to determine factors that affect prices and determined lowest
cost consistent with quality, reliability, and ability to meet required
schedules. Reviewed proposals, negotiated prices, selected or recommended
suppliers, analyzed trends, followed up orders placed, verified delivery,
approved payment, and maintained necessary records.
EDUCATION
Ensley Magnet High School - Birmingham, Alabama
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