Customer Service Manager

Qualifications Summary:

Committed and accomplished Customer Service Representative/Administrative

Assistant with years of experience working in a fast paced environment for

a manufacturer, handling sales support, customer service, order entry,

shipping and invoicing and marketing. Attributes include outstanding

written and verbal communication skills, experienced liaison to customers

and vendors, exceptional work ethics and proven dedication.

o Prioritize, organize and handle every day operational activities to

maintain a stable work flow, ensure accuracy and maintain deadlines.

o Provide aid to executives, compile data, produce reports and

correspondence; handle customer and vendor disputes with a

professional, constructive manner and proactive decision making.

o Goal orientated; focus on preserving schedules and lead times by

expediting orders, tracking information and following through.

o Proficient in Microsoft Word, Excel, Access, Act, ADP, Outlook,

QuickBooks, internet research and experience with Power Point and

Goldmine; typing 65 wpm and 10-key numeric by touch.

Professional Experience:

May 2008 - Sept. 2010 Alan Browne Chevrolet

700 Pearson Dr., Genoa, IL 60135

Manager: Ron Glendenning 815-***-****

Accounts Payable/Receivable & Customer Service

Responsibilities included handling license & title paperwork, welcoming

customers and clients and handling incoming telephone calls. Process

customer repair & part orders and manage Accounts Payable and Accounts

Receivable.

Oct. 1986-April 2008 Glober Fine Metal Furniture

11 W. Main St., Carpentersville, IL 60110

Manager: John Glowacki 847-***-****

Office Manager/Marketing Assistant

Started as a receptionist and data entry clerk, and was gradually promoted

to Office Manager. Responsible for: Accounts Receivable and Accounts

Payable, Purchasing, Inventory, Order Entry and Invoicing. Handled

shipments: choosing carriers, preparing Bill of Ladings and Customs

Documents. Provided sales and product support to 15 independent sales

representatives, and customer service to retailers and consumers.

Maintained databases and updated the company website. Duties included

providing executives with comprehensive sales and inventory reports,

figuring monthly commissions, composing correspondence and marketing

projects, handling mailings, and developing product sales brochures.

Arranged meetings and made contacts for the President and Vice President;

handled inquiries and managed confidential matters with discretion.

. Transferred Order Entry & Invoicing and Accounts Payable programs

from an IBM Mapics system to a QuickBooks program.

. Negotiated freight rates with carriers, reducing freight rates by

35%.

. Launched marketing programs, successfully generating new customer

sales.

1985. Damen Savings & Loan, Schaumburg, IL

New Account Representative

Hired as a Teller and promoted to New Account Associate. Assisted Loan

Officer and prepared mortgage documents.

1983. First National Bank of Chicago/Visa, Elgin, IL

Fraud Control Clerk

Responsible for handling of account file records; typing of form letters

and filing.

Education:

Graduate of Irving Crown High School, Carpentersville, IL

Business courses included: Typing, Shorthand and Accounting

Rock Valley College, Rockford, IL

Coursework: English

Lori Baisden

220 Bounty Dr.

Poplar Grove, IL 61065

Cell 815-***-****

abjiuo@r.postjobfree.com

Contact this candidate