Customer Service Administrative Assistant

Angelina J. Perales

**** ***** **. #*** 713-***-****

****************@*****.***

Pasadena, TX 77504

Objective To obtain a position with a stable company where my skills and

knowledge will be used to their fullest potential.

Experience 11/07-08/08 ABC Professional Tree Services

HR/DOT Assistant

Received and entered all new hiring minimum of 10 per day.

Completed workers compensation on every new hire.

Completed Motor Vehicle Record on all new drivers.

Processed previous employment verification.

Created and maintained spreadsheets for missing confidential

Conducted weekly audits of employee files with 100% accuracy.

Received all DOT files for new drivers

Processed all HR and DOT packets and checked to make sure they

are filled out properly and had all the proper documents

Processed weekly spreadsheet of employees that did not get

paid, called the General Foreman to see why the employee did

not get paid

Processed pay rate changes, change of addresses, terminations,

and changes to W4 in ADP.

04/06-11/07 Meador Staffing

Administrative Assistant/

Contract temporary positions.

11/04-1/06 Gulf Winds International

Dispatch Assistant/CSR

Called drivers via Nextel daily to ensure deliveries were being

made in a timely manner

Maintained daily chart of chassis.

Sent orders to corresponding warehouse to make sure containers

are picked up.

Checked the Port of Houston and other systems on internet to

make sure containers were picked up and turned on time.

Entered new orders in Prism system

Created appointment for customer deliveries and pick ups

Maintained constant contact with the customer

Managed all claims with customers until resolved.

Assisted accounting department with entering payable in Prism.

8/03-3/04 Women MD

Receptionist/Medical Records

Answered 3 line phone systems.

Maintained daily appointments in

Checked patients in by giving them the proper paperwork to fill

out

Took all payments from patients

Helped verify insurance

Heavy customer service- Made sure each patients had proper

paperwork, insurance, medical records,

Created, maintained, pulled and filed medical charts for the

doctors and insurance

8/01-3/03 CorQuest Corporate Accommodations

Department Assistant/Back-up receptionist

Answered 9 line phone systems.

Coordinated internal and external meetings

Arranged travel, hotel and food services

Processed all expense reports weekly for 5 managers

Created Word/Power Point/Excel presentations for managers and

sales

Ordered office supplies and promotional items.

Assisted accounting in coding incoming Accounts Payable bills

Tracked vendor payments

Processed and mailed bulk amounts of mail for marketing, sales,

management, and accounting department.

Created new office forms and updated current offices forms.

Entered payables if needed.

Preformed all administrative duties such as: Filling, faxing

and coping

CorQuest Corporate Accommodations

Administrative Assistant/Customer Service Representative

Searched the availability of housing for customers

Called vendors to set up deliver for furniture and housewares.

Continued follow up calls with clients, vendors and tenant

until completely satisfied.

Assisted clients/vendors with claims until resolved

Created all new incoming files and maintained them until move

completed

Entered all tenant information into Oscar.

Generated check request for Accounts Payable to send out

deposits and rents to properties.

Mailed out all forms and information to new tenants to insure

move went well.

Maintained filing on all active and inactive files.

Assisted with client and customer services calls.

Education Graduate of South Houston High School 2001- Diploma Received

Skills OSCAR, PRISM, Medical Manager, Centricity, Word, Power Point,

Excel, Power Point10 key touch,, 60 WPM, Outlook Express,

Millbrook, Solomon, Papertiger, ADP BILINGUAL

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