JASON CRAGG • ***/***-**** • abjito@r.postjobfree.com Page 1 of 5

JASON CRAGG

***** ****** ****, *******, ** 66013 - 913-***-**** email: abjito@r.postjobfree.com

Profile A goal oriented professional with solid Financial, Administration and Recruiting

experience. A strong work ethic combined with a commitment to excellence in all

projects undertaken. A talented leader working effectively with all levels of

management in accomplishing objectives. I seek a position whereby I can utilize

my strengths and business acumen to be of the greatest value to my employer.

1. 15+ years of Administration experience;

2. Proven expertise in recruiting and staffing organizations with successful

teams.

3. Exemplary verbal and written communication skills;

4. Ability to handle multiple tasks or work independently – comfortable

meeting deadlines;

5. Detail oriented with excellent follow through on projects;

6. Strong strategic thinker, team builder and project manager;

7. Proven expertise in efficiency improvements and cost reductions;

8. Accounting Proficiency;

9. Situational Leadership Modules I, II and IV

10. Internet Savvy;

11. Ability to learn new software quickly.

LOWES HOME IMPROVEMENT, Olathe, KS

Experience 3/2009 to Present

Head Cashier

Achievements/Responsibilities:

• Manages the front end activities by proactively visiting Customer Service,

Returns Desk, Front Line Registers, Commercial Registers, Lawn and Garden

Registers, Vestibules and parking areas;

• Provides direction and support to associates; helping to ensure WOW

Customer Service is delivered at all times;

• Proactively assists in potential Code 3 and Code 50 customer assistance while

maintaining visibility of the exit doors for security and loss prevention issues;

• Responds to all customer and employee generated EAS alarm activations per

the LLC training guidelines, greets and acknowledges customers in a friendly,

professional manner and provides quick responsive service to maximize the

customer's shopping experience.

• Coaches cashiers in providing great customer service.

LIBERTY TAX SERVICE, INC., Virginia Beach, VA

11/2006 to 4/2008

Area Developer

Achievements/Responsibilities:

• Lead 20 Corporate stores which have been taken back from

unsuccessful franchisees to retain store value until such time as the

stores can be resold;

• Successfully recruit, hire and train corporate store employees to ensure

no overtime throughout the Tax season. Typical Corporate stores would

be taken over from franchisee with no staff in place and a budget of $500

to recruit and hire 15 tax professionals. Staff must be in place by January

8th and often the recruiting could not begin until Mid December due to the

timing of the takeover;

• Led 91 franchisees in the creation and implementation of strategic

business and marketing plans;

• Recruit potential franchisees and guide them through the process of site

selection, recruitment, hiring, marketing and successful implementation of

the Liberty system;

• Lead development team in the creation of numerous reports which

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increase productivity, average net fees and allowed for the detection of

underreporting by franchisees;

PLS FINANCIAL SERVICES, INC., Chicago, IL

3/2005 to 10/2006

Director of Operations – Tax Services – Multiple Markets

Achievements:

• Built PLS Tax Services from ground zero with little to no supervision

which included creating and designing in-store kiosk and stand-alone

configurations, bidding out the store/kiosk designs, negotiate contracts to

produce designs and kiosks as well as delivery and setting up same for

the start of the Tax season;

• Hired 250+ associates for first year staff as well as writing and

implemented recruiting, hiring and training policy and procedures for PLS

Tax Services;

• Opened 42 kiosk-type and stand-alone type locations in Chicago, Dallas,

Houston, Phoenix and Tucson markets in first year with a focus on

opening 27 new locations to the existing market as well as expanding to

the Los Angeles market in the second year;

• Averaged 119 returns per location in first year operations (all new

business). 60% of clientele being Hispanic and were either unbanked or

underbanked;

• Created budgets and forecasts for all 42 stores as well as monitored and

took corrective action for variances of same;

• Analyzed and monitored appropriate growth rates as well as locations for

2nd year expansion of new Tax Prep stores (14 new stores).

Responsibilities:

• Researched and negotiated contracts for appropriate tax preparation

software products, banking products, marketing and fixture vendors (i.e.,

Santa Barbara Bank and Trust, OrrTax, Taxwise, DNI Marketing and

others) as well assured delivery, setup and training for company

personnel on the various tax prep and banking products used;

• Project Management experience at PLS Tax includes designed, approved

and implemented compensation, commission, bonus structures, POS

processes, was the direct HR contact to monitor, approve, research or

resolve any payroll or Tax Prep personnel issue as well as instituted

various other support structures;

• Established and implemented marketing strategies and pricing structures

for Tax product. Created guerilla marketing strategies to coincide with

limited marketing budget;

• Established office supply and furniture ordering list online as well as

coordinate delivery of same for opening of offices;

• Worked directly with numerous community service organizations to

increase community exposure and improve community relations;

• Toured tax sites to ensure compliance with corporate objectives and

standards. Took corrective action where necessary . Met directly with field

staff to discuss areas for improvement, ensure buy-in for corporate

objectives and associate satisfaction;

• Actively sought ways to improve client and associate retention

H & R BLOCK, Kansas City, MO

8/2004 – 3/2005

District Manager – Tacoma, WA

Achievements/Responsibilities:

• Coordinated Recruitment Plans of new students and prior associates.

District was last in the Region in associate retention with 58% in 2004.

Gained commitment to return from 84% of last year’s associates and was

able to win-back 10 additional prior associates who had previously left

the company;

• Developed District Action Plans which target a 5.6% growth rate in

returns vs. a decrease of 7.3% in 2004;

• Developed FY05 Budget to off-set unplanned expenses in excess of

$130k by previous District Manager;

• Oversaw office expansion in Tacoma which increased our return totals by

4.69%.

H & R BLOCK

12/2003 – 8/2004

Assistant District Manager – Gilbert, AZ

Achievements/Responsibilities:

• Assisted in developing the District action plans this led to the District

finishing 2nd in the Region in Return Growth and 1st in Net Profit. Gilbert

was last in the Region the prior year (-7% in returns vs. +1% for 2004);

• Assisted in the development of an ADM Development/ Expansion

Support Plan to allow for greater Regional level support while deferring

District level costs;

• Wrote narratives with financial analysis to gain approval from the Senior

Leadership Team for seven new offices as part of the expansion project;

• Completed Analysis of District Office Level Satisfaction response rate

that led to the offices which piloted conclusions increasing their response

rate by 1000% the last two weeks of tax season.

H & R BLOCK

5/2003 – 12/2003

Project Coordinator – National Operations

Achievements/Responsibilities:

• Coordinated the FY04 Field Roadmap (Guide to Implementing Strategic

Initiatives on a Tactical level) and OL STI projects;

• Completed financial analysis in several areas, including the pilot DAC

Centers, Code 04 expenditures and Awards Events;

• Coordinated Senior Leadership Team Meets and follow-up on meetings

outcome with Directors to ensure completion.

H & R BLOCK

5/2002 – 5/2003

Lead Customer Care Team Specialist

H & R BLOCK

2/2002 – 5/2002

Customer Care Team Specialist

MATNEY HOMES, INC., Osawatomie, KS

1995 – 2001

Controller

Achievements/Responsibilities:

• Prepared corporate reports including income statements and balance

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sheets with an average gross revenue of $3.5 million annually;

• Budgeted and planned sales forecasts, commission structures, capital

improvement purchases, and analyzed on going concerns;

• Directed accounting department including payables, receivables, payroll

and federal and state returns and deposits;

• Led the marketing effort by coordinating advertising and purchasing with

regard to product mix; created and maintained corporate website;

• Directed purchasing including negotiating volume rebates and scheduling

product delivery times;

• Direct supervisor for 10 full time associates.

MATNEY HOMES, INC.

1990 – 1995

Part time Bookkeeper

Ottawa University Kansas City, Overland Park, KS

Education B.A., Business Administration

2002

References are available on request.

References

Contact this candidate