Customer Service Accounts Payable

Carolina Manzano

***** ***** ****. ( LATHROP, CA 95330 ( 209-***-**** (

abjisj@r.postjobfree.com

Enterprising, hard-working and technically skilled accounts payable

specialist known for accuracy, attention to detail and timeliness in

managing disbursement functions for diverse-industry employers. A/P career

spans 12 years of experience in manufacturing, retail, and other industries

and has included accountability for the processing of up to 28,000 invoices

($34.0M) per year. Recognized as results oriented, solution focused

individual and proficiencies in generally accepted accounting practices

(GAAP) as well as MS Office Suite and ERP systems.

Key Skills

ACCOUNTS PAYABLE PROCESSES & MANAGEMENT ERP & Financial System Technologies

Records Organization & Management

Invoices/Expense Reports/Payment Journal Entries & General Ledger

Transactions Teambuilding & Staff Supervision

Corporate Accounting & Bookkeeping Spreadsheets & Accounting Reports

GAAP Standards & Government Regulations Cash Management

Vendor Negotiations & Management

Bilingual in Spanish

Professional Experience

METRO FURNITURE CORP. [A DIVISION OF STEELCASE] - OAKLAND, CA 94621

12/1996 - 01/2009

[A $50 MILLION DOLLAR COMPANY, WITH OVER

450 EMPLOYEES, 50 SALES ASSOCIATES ALL OVER THE US AND OVER 500 VENDORS]

Senior Accounts Payable Specialist,

Handled daily A/P processes, supervised office clerk and receptionist;

managed vendor/supplier relations and processed the timely, accurate

processing of invoices, royalties, journal entries, expense reports, credit

memos and payment transactions. Maintained adherence to corporate,

accounting and GAAP standards; addressed escalated issues from employees

and vendors regarding accounts payable; and ensured accurate and compliant

A/P files and records in accordance with company policies and government

regulations. Managed with accuracy and maintained precise records for all

petty cash transactions, office supplies expense account and daily use of

company vehicles. Also cross trained to back up A/R and Bank

Reconciliations.

Key Results:

Managed the accurate and timely processing of up to 2,000 invoices, over

200 expense reports, 20 pro-card transactions, and 30 royalty payments per

month. Assessed and closed A/P sub-ledger on a monthly basis, validated

content and resolved various issues.

Implemented next-generation technologies and process automations (including

FAS/ERP systems) to foster an environment of continuous improvement.

Trained users and served as the primary "go-to" troubleshooter on these new

systems, which propelled efficiency gains and significant time- and cost-

savings.

Facilitated "no-fault" internal and external audits as a result of sound

recordkeeping and thorough documentation.

Instituted thorough cross-checking of pack-lists, receivers and invoices

that halted a previous history of thousands of dollars in overpayments to

suppliers.

Renegotiated payment terms with dozens of suppliers/vendors from Net 7 to

Net 45 days for manufacturer emerging from bankruptcy. Improved cash flow

and helped facilitate company's return to profitability.

Composed effective accounting and ad-hoc reports summarizing A/P data for

supply chain, HR and other departments.

Consistently maintained accuracy in calculating figures and amounts such as

discounts, interest, commissions, proportions and percentages.

Additional tasks and responsibilities while working at Metro:

Translation Specialist: managed the translations of all office documents,

current policy changes and announcements into Spanish. Assist HR as a

translator with interviews, exit interviews, company meetings and events.

Record Retention Coordinator: Maintain and organize all confidential

documents and files for Finance and HR departments (HIPPA certified).

Properly coordinate the packaging and storing of the files, coordinate with

headquarters for pick up and transportation to our record retention

facility in Michigan. Process all paperwork required for shipping like

packing slips and shipping labels, maintain records.

NOTE: worked for Metro Furniture as a temporary employee from 12/1996-

12/1997 as the Receptionist/Assistant to A/P, in Dec.1997 got hired as a

permanent employee by the Finance team.

Carolina Manzano

R SUM ( PAGE TWO

Professional Experience (continued)

DISCOVER CARD/NOVUS SERVICES - SAN JOSE, CA

5/1994 TO 7/1996

Customer Service Representative [Home office]

Helped company attain the highest customer service ratings (as determined

by external auditors) -- earned 100% marks in all

categories including communication skills, listening skills, problem

resolution and politeness. Officially commended for initiative,

enthusiasm, tenacity, persuasiveness, intense customer focus and

dependability in performance evaluations.

Completed voluntary customer service training to learn ways to enhance

customer satisfaction and improve productivity.

Successful track record in the development and capture of new businesses,

with a record of achievement in: Products and Services,

Introduction/Promotion, Goals Attainment, Line Results. Skilled in the

protocols of customer service and relations, an articulate,

positive spokesperson for a Company & its business mission.

Key Results:

Work with 6 sales professionals covering 3 counties (San Mateo Co., San

Francisco Co. and Santa Clara Co.), responsible for more than 3,000

business accounts.

Support sales reps in opening new accounts, providing new leads and

upgrading existing service.

Assisted all business owners with the training/set up of credit card

transactions and installed equipment, trained groups and individuals,

always providing excellent customer service and customer satisfaction.

Maintain quality control/satisfaction records, constantly seeking new ways

to improve customer service.

Secured numerous company achievement awards for delivery of exceptional

customer service.

Accomplished the set up of 2 major accounts in the bay area with new

equipment and training, Costco Wholesale and Denny's Restaurant, bringing

the company millions of dollars per year in credit card transactions.

Quickly and effectively solve customer challenges. Awarded for excellent

territory management.

Education

SKILYNE COLLEGE - SAN BRUNO, CA GENERAL STUDIES, 1986-1987

Accomplishments

ACCOMPLISHED THE TASK OF CREATING ALL METRO'S FORMS USED INTERNALLY BY

PURCHASING, FINANCE, HR AND SHIPPING DEPARTMENTS INTO EXCEL SPREADSHEETS,

SAVING THE COMPANY OVER $8,000 A YEAR.

Established relationships with vendors and negotiated for favorable

discounts, saving the company over $30,000 per year.

Managed and produced with great success the production of all Accounts

Payable manuals for the implementation of the Company's new ERP system,

saving the company over $2,000.

With a small investment of $900.00 on Spanish Translation software, I was

able to translate all documents into Spanish faster and with more

efficiency saving the company over $6,000 a year.

Technology Summary

MS OFFICE (WORD, EXCEL, POWERPOINT) ( FAS ( MAPICS(SYMIX/SYTELINE) ( ERP

SYSTEMS ( WINDOWS (ALL)

Temporary/Part time Assignments

A/P SPECIALIST - APPLEONE ( JULY, 2010

Logistics Package Coordinator/Home based - GeoStar Logistics ( 2009

Warehouse Inventory - Jacobson & Co. ( 2009

Security Guard - APS [American Protective Services Inc] ( 1994-1996

Application Specialist - Volt Temporary Agency ( 1992-1993

Microfilm Processor - Kelly Services ( 1990-1992

Ross Stores - Shoe Department Lead ( 1988-1990

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