Customer Service Medical

Laresa Turner

**** ****** **. *********, ** ***03

Cell: 501-***-****

Work: 501-***-****

E-mail: abjir3@r.postjobfree.com

Objective I am seeking a challenging and rewarding position

in the Administrative Field where being a team

player and utilizing my communication,

organizational, time management, and computer

literacy skills in a professional atmosphere can be

beneficial to a potential future employer.

Experience 2009-Present Order of Child Support Enforcement

INVESTIGATOR 1

Assist the public with financial support to care

for their family

Responsible for maintenance of the physical case

files 700 or more, specialize in audits, reports,

and computer records.

Assist with suspension of a professional or

occupational license

Monitor cases for nonpayment and refer to the

Division Court Unit for appropriate enforcement

action.

Provides clients with information regarding child

support and alimony payments.

Compose routine correspondence; prepares and

maintains case files and payment records.

Determines eligibility for income deduction orders;

refers to special units for appropriate return.

Ability to establish and maintain effective working

relationships with the general public

Programs used: ARCSIS (includes over 100 programs),

Microsoft Outlook, Order Child Support Enforcement

Information System, Microsoft Word, Adjustment of

Arrears, CSENET(email to other states), Alog (audit

for payments) and other programs.

2008-2009 University Of Arkansas Medical Science

Little Rock, AR

Office Coordinator

Assist with opening and closing the department

Run daily reports and send to appropriate

departments

Approve vacation and sick leave

Prepare monthly annual evaluations

Assist with interpreter services

Balance monthly finances, and assist in providing

Exxon vouchers for patients and/ or redirecting

them to social services

Update meeting minutes, employees confidential

files, and other social service needs

Make room reservations for the department

approximately 70 employees

Assist with sending messages via text to

physicians, nurses case managers and social workers

Provide excellent customer service

Schedule appointment on outlook calendar

Process purchase orders

Pharmaceutical Coordinator/ Patient Rep

Enroll patients in Medication Assistance Program

(MAP) which deals with Pharmaceuticals Company's,

social workers, pharmacist, and physicians.

Register /Pre-Screen patients with accurate

demographic/financial information into the system

Responsible to perform and exhibit good verbal and

written

communication skills; and to present a professional

image to all

clients.

Prepare quarterly, monthly, and weekly reports

Cross train and assist during the absence of an

employee

Interact with patients/Answer incoming call/

Prepare Meeting Min

General office duties-Human Resource annual

evaluations

Verify eligibility of Medicaid insurance through

Search of America Program

Prepare Purchase requisitions, and PowerPoint

presentations

Programs Used: med data, LaserArc, Sunrise,

webchart, Centricity,

bridges access, Search of America

2007-2008 University of Arkansas for Medical

Science Little Rock, AR

Point of Service Coordinator/Med Clinic Coordinator

Answer incoming calls

Confirm patient appointments for Medication

Clinic/assist with prescriptions for clients

Document results for the Adolescence Treatment

Outcome Model (ATOMS) assessment into the Netcom

Solutions program

Enter new and existing patients PHS

Enter and Maintain Primary Care Physicians

referrals into a excel database

Maintain confidential records and patient files

Prepare/Compile weekly, monthly, and quarterly

reports

Prepare Master Treatment Plan (MTP) goals and

objectives for primary Therapist

Verify Medicaid eligibility on a daily basis,

review/audit billing Logs and make corrections

Programs Used: APS, Arkansas Medicaid, ATOMS, PHS,

SAP, Centricity, and PCT

2005-2006 Department of Finance/Administration

Little Rock, AR

Corporate Income Tax Dept/Tax Examiner I

Create purchase requisitions

Enter employee time and maintain leave records for

AASIS

Examine income tax returns

IMS Records

Prepare documents for microfilm

Provide technical assistance to taxpayers

Research tax documents

Programs used: AASIS, Excel, Microsoft Word and

Microfilm

2000-2005 University of Arkansas at Little Rock.

Little Rock, AR

Office Assistant

Answer incoming calls

Conduct phone interviews with customers

Data entry

Filing and copying confidential documents

Greet customers

Mail out various projects

Managed various databases

Record daily attendance

Run errands as needed

Programs Used: Access, Excel and Microsoft Word

Pulaski County Juvenile Municipal Court 8

Internship

Assisted and observed Juvenile Probation Officers

with supervision of cases

Completed Volunteer Probation Officer training

Conducted urine drug screens

Made referrals for counseling services

Provided testimonies at court hearings

Requested school records

Reviewed conditions of probation with juveniles

Programs Used: ASSIS, Excel, and Microsoft Word

Education 2000-2004 University of Arkansas at Little Rock

B.A., Criminal Justice with a Minor in Sociology

2006-2008 Webster University

Master in Business /Organizational Skills

Certificates/Accomplishments

Beginners Excel, Excel I, and Excel Formula

Skills Knowledge of Excel I, Microsoft Word, PowerPoint,

AASIS, APS, Arkansas Medicaid, ATOMS, PHS, SAP, and

Clinical Tools(PCT)

Reference Upon Request

Contact this candidate