Customer Service Data Entry

ASHEENA L. HOUSTON

**** **** ****** ****** ***. * Milwaukee, WI 53210 414-***-****

***********@*****.***

SUMMARY OF QUALIFICATIONS:

. Outstanding numeric and alpha-numeric data entry

. Ability to type 55WPM and 10,000 KSPH

. Excellent interpersonal communication skills

. PC Proficient-Microsoft Office Suite

. Strong administrative skill

EDUCATION:

Milwaukee Career College Milwaukee, WI

Pharmacy Technician Diploma Awarded-08/2010

Eligible to sit for PTCB exam (NHA) National Healthcare Association

PROFESSIONAL OFFICE AND DATA ENTRY EXPERIENCE:

Data Entry Clerk:

. Provided superior customer service

. Placed high volumes of outbound calls to clients

. Routinely processed data from domestic inbound calls to locate utility

lines for various callers i.e. contractors, utility companies and

consumers and conduct outbound calls for dispatching emergency

information.

. Processed customers' rebate mail data and food orders into computer

system

Accomplishments: Acknowledged by management concerning high level of

professional customer service and accuracy.

OTHER WORK EXPERIENCE:

Bartender:

. Assisted customers and took orders

. Processed orders according to customer orders

. Accepted customer payments via cash, debit and credit

WORK HISTORY:

01/07 - Present CSR Operator

One Call Concepts

07/10 - 08/10 Pharmacy Technician Extern

Roundy's Pharmacy

03/09 - 04/09 Contracted Data Entry Clerk

Hatch Staffing

01/07 - 04/09 Contracted Data Entry Clerk

Randstad Staffing

09/06 -12/06 Bartender

Tommy's Lounge

02/05 - 12/05 CSR Operator/Dispatcher

Digger's Hotline

10/03 - 10/04 Sales Associate Playmakers

Shoes

08/02 - 08/03 Cashier/ Counterperson 1-Hour

drycleaners

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