Customer Service Supervisor
Resume:
Kathy Elmore
Colorado Springs CO 80915
719-***-**** home
719-***-**** mobile
Over the years I have had DOD secret clearance in an electronics manufacture environment, technical
training for mobile and data devices for 5 years; using diagnostic and troubleshooting techniques maintained
with a large data base. Teambuilding by changing workmates every six to eight months; excellent and
focused communication skills, customer service and extensive billing research. AP/Payroll, Microsoft Word
and Excel, office equipment, type 70 wpm. I also passed state exams for Insurance INS 21 and 22.
I am eagerly seeking full or part time work. You will have a dedicated employee, on time and ready to work.
EMPLOYER: First Command, 719-***-****, 1915 Aerotech Dr, Colorado Springs CO 80916
Administrative Support, Client Specialist, Supervisor Dave Lawyer
DURATION: Current position
Contact clients from data base to set up appointments, maintain appointment calendar.
EMPLOYER: T-Mobile 719-***-****, 556 Chapel Hills Drive, Colorado Springs CO 80920 Tech Care Rep
II, Supervisor Mike Jason
DURATION: 2005 to 2010
For incoming calls, used verbal and problem solving skills to solve loss in connection issues for mobile
phones and handheld data devices by identifying lapse of data connection in the network, and user error.
EMPLOYER: California Casualty Management Co. 719-***-****, 1650 Tel Star Drive, Colorado Springs
80920, Underwriting Service Representative, Auto/Home New Business, Supervisor Constance Brown
DURATION: 2000 to 2004
Worked closely with Sales Department to verify applications for Auto/Home new business. I also worked a
short time in the Endorsements/Renewal department to process randomly selected renewals to add new
drivers and verify new driving/auto activity for each rated driver for current and new policy periods.
EMPLOYER: Carmel Community Living 719-***-****, 1515 S Tejon, Colorado Springs CO 80906
Companion for Adult Special Need Clients, Supervisor Lisa Isaacs.
DURATION: 1999 to 2000
Companion for Adult Disabled clients with the objective to facilitate and encourage community participation
and education/health goals.
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Kathy Elmore
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EMPLOYER: Focus on the Family 719-***-****, 8605 Explorer Drive, Colorado Springs CO 80920
Customer Representative II, Supervisor Theresa Claypool
DURATION: 1991 to 1999
Incoming Customer Service for internationally known Ministry with daily radio broadcast and multiple
monthly publications. Communication skills from a worldwide audience to facilitate donation/product
orders and to address issues presented in the broadcast. I was also chosen to field difficult and emotional
calls when the chaplains office was closed.
EMPLOYER: Progressive Insurance, 888-***-****, 12710 Voyager Parkway, Colorado Springs CO 80921,
Insurance Clerk for Assigned Risk department, verifying Auto/Motorcycle applications and assembling
policy jackets for a seven state region.
DURATION: 1986 to 1991
EMPLOYER: TRW Electronic Manufacturing, formerly of Colorado Springs
DURATION: 1981 to 1984 with break to attend Business College
Worked in a test lab for fifteen Technicians to soldier and test boards for the Batson Space Project. I also
worked and a Parts Chaser and to qualify Calibration specifications for a large number of technical tools and
equipment for multiple departments.
EDUCATION: Associate Degree in Business/Accounting, Diploma 1986
Adelphi Business College, formerly of Colorado Springs
Additional classes in Electronics/Math from Pikes Peak Community College from 1982 to 1983
REFERENCES:
Jon Gustafson, Colorado Springs Police Department
Known for five years
Capt. James Whittington, State of Colorado, Youth Corrections
Known for fifteen years
Please call after 8:00 p.m. he works graveyard
Mrs. Daunice Winters
Known for ten years
Lon Adams, Sr. Chaplain, Focus on the Family
Known for ten years
Contact this candidate