Customer Service High School

Lacey McCulloch

**** *** ***** **. *

Colorado Springs, CO 80906

719-***-****

abjipx@r.postjobfree.com

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Objective

Position as a Customer Service Agent.

Abilities

. 4 years of customer service

. Excellent written and verbal communication skills, with an eye for

problem solving.

. Extremely productive in a high volume, high stress, environment

. Highly productive in the use of Microsoft Word, Microsoft Excel, And

Microsoft Outlook.

. Independent Worker, and the ability to work well with others when

needed.

Employment History

2006-Current

Carnival Cruise Lines, Colorado Springs, CO

Customer Service Agent

. Use product knowledge to assist fellow co-workers with reservations.

. Follow company policy with decision making about a reservation.

. Take escalated calls to prevent further escalation to a supervisor.

. Receive incoming calls occasionally from Travel agents to assist with

existing or new reservations.

. Service existing reservations with penalty waivers, name corrections,

etc.

2005-2006

Deli Clerk Safeway, Colorado Springs, CO

. I helped open the deli preparing foods, setting up the cases to be

ready for service.

. Assisted customers with finding the products they were looking for.

. Helped them find the proper foods for the occasion by giving samples.

. Provided excellent customer service to the customers in assisting

with any deli need.

2004-2005

Cashier, Jewelry Department Head, Hobby Lobby, Colorado Springs, CO

. Checked out customers at the end of their shopping experience.

. Ordered merchandise for the desired department.

. Stocked the merchandise once in the store.

. Helped to reorganize the placement of product within the department.

Education

Coronado High School

Colorado Springs, CO

Graduated 2005

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