Customer Service High School

JACQULINE HORGE

**** ****** **** ** *******, TN *8141 cell: 901-***-**** email:

********@*****.***

Objective: To secure a challenging position to enhance, develop, and apply my

managerial, customer service, and clerical skills.

Employment

AllenBerg Cotton-Cordova, TN (09/2007-11/2009) Shipping

Coordinator

Responsible for coordinating shipping instructions for different destinations

Responsible for following up on shipment to assure cargo arrive as schedule

Responsible for maintaining communication with agent's on behalf of customer

Responsible for sending loading details and update spreadsheet

Responsible for verifying payments\par

Successfully completed all job assignments and task in a timely matter

Mallory Alexander -Cordova, TN (07/2005-09/2007) Shipping

Coordinator

Responsible for transmitting data to AES

Responsible for checking documents

Responsible for communicating with different steamship lines

Responsible for enter information in AS400

Responsible for invoicing

Successfully completed 25 sets of documents a day, always completed all job

assignments

in a timely matter

US Foodservice-Memphis, TN ( 04/1997-04/2004) Assistant Transportation

Manager

Responsible for Supervision for 58 plus drivers

Responsible for payroll

Maintained drivers qualification files, coordinate new driver orientation

Maintained knowledge of all policies and procedures for DOT Rules and

Regulations\par

Maintained Registration for 60 plus fleet vehicles

Coordinate Mandatory Meetings

Other responsibilities were dispatching, daily schedules, invoicing, and billing for

complicates customers delivery, and successfully resolving

Maintained high standards of excellence

United Parcel-Memphis, TN (05/2000-06/2003)

Loader/Unloader

Responsible for unloading cargo packages from trailer

Responsible for sorting air packages from ground packages and reloading in a cargo

container

Successfully completed deadline for getting cargo off trailers and into containers

Maintain safety procedure

Perkins Restaurant- Cordova, TN (02/1995-04/1997) Prep Cook

Responsible for opening and closing restaurant

Maintain rotation of food product within code date

Maintained high standards of excellence for customer service\par

Sessels -Memphis, TN (06/1991-04/1997) Head Deli

Associate

Responsible for training new incoming employees

Responsible for setting up deli department daily

Responsible for making tray orders per customer request

Maintained high standards of excellence for customer service, go above and beyond

customer service

Walgreen's-Memphis, TN (06/1992-05/1996) Cashier/Head

Camera Clerk

Responsible for assisting customers, stocking the department

Responsible for cash handling (maintaining safe accuracy)

Responsible for inventory

Successfully order product within budget for my department

Successfully developed film in a timely matter, and always balance at the end of my

shift

Maintained high standards of excellence for customer service

Education

Rutledge Business College - Memphis, TN

Certificate/Clerk Typist-Graduated May 1986

Overton (Optional) High School - Memphis, TN

High School Diploma-Graduated May 1983

Skills

Great communication skills

Proficient in ten-key by sight and touch

Knowledgeable of major Microsoft programs; Can utilized my skills with Microsoft

Word, excel and Word processing, Lotus Notes

References: Available upon request

Contact this candidate