Customer Service Security
Resume:
PHILLIP D. DESARRO *** Chatham Dr **********@*****.***
Fairborn, Ohio 45324
OBJECTIVE:
To work in an ahievement oriented and progressive work environment in order to apply my
skills, talents and expertise.
Skills / Expertise::
* assure security in a safe workplace
: * demonstrate record of high performance standards including attention to schedules,
deadlines, budgets and quality works.
* adept both oral and written communication, interacts with individuals at all levels.
* competent with office equipments including fax machines, copiers, multi line telephone, and
scanner
* general clerical abilities include alpha and numerical filling, customer service, proofreading
and scheduling appointments
* possess knowledge of accounting procedures
* experience in Windows 98, Windows XP, Manual bookkeeping procedures, MS Access, MS
Word, MS Excel and Quickbooks.
Work Experiences and Responsibilities ::
Merchant Security Services, Dayton Ohio - Security Officer
2008-present
* maintain security in department stores, banks and credit unions, construction areas and
company.
* watch for shoplifters and help settle disputes from customers
* prisoner watch at hospitals
* fill out daily log on all incidenbts iincluding all safety factors
* check ID and log-in and out authorized workers, assist visitors and staff in and out of the
property
* roaming patrol around office buildings
* traffic control during concerts, basketball, musical or other events
* enforce security rules and other regulations
* ensure hospital and building security, monitor camera
* set alarms, patrol parking lots against theft
* other duties as assigned
Anchorage Chrysler, anchorage Alaska Rental clerk.manager
2000-2005
* scheduled reservations and appointments for car rentals, prepares rental agreement with
customers
* encoded information on the computer in addition to some office function
* inspected dispatch rented cars and monitored transactions, handled customer complaints
* supervised maintenance cars workers to make sure of the security and insurance of
dispatched car before and after rental agreement
Fort Richardson Civilian Personnel, Fort Richardson Alaska -Office automation clerk-
1995-1996
* utilized word processing programs and spreadsheet program inicluding Excel, electric
typewriters and performed data entry
* prepared and edited correspondence, reports, statistical tables and travel orders
* selected, rearanged, and consolidated data from a number of source documents based on
instruction
* operated a variety of application programs on a personal computer in support of the office
function
Department of the Army, Fort Richardson, Alaska- motor vehicle opetator
1975-1984
tractor operator
railroad truck repairer
* operated heavy equipments llike 10=yard trucks, front-end loaders, and buldozers, street
sweeps, tank trucks, and backhoes.
*transported people and materials requiring loading, unloading, and securing cargo
* performed scheduled and preventive maintenance.
* operated farm tractor
* completed road repair maintenance and laborer work
* operated dump trucks and water trucks
* repaired railroad trucks
* operated hydraulic jack, rail saw and power drills as part of maintenance duties
American Guard and Alert- Anchorage, Alaska - Security Guard
1974-1975
* maintained security in the workplace
EDUCATION/ TRAINING
* Midwest Technical School Inc. Dayton, Ohio
1/10/2009 -1/11/2009
Private Security Firearm Training Program
* Alaska Coomputer Essentials Anchorage Aalaska 1999-
2000
Major Specialization
Elementary and Advance MS access, MS Word
Quickbooks, Windows '98, Maniual Bookkeeping, medical termiinology
* ZD University Washington DC 1998-
1999
Major Specialization
Building PC.maintaining PC PT 1.2, and 3
* Department of Army Training- Fort Richardson Alaska 1994-
1995
Major Specialization
MS Dos 5.0, Windows 3.11, MS Word 60
* Alaska Community College Anchorage Alaska 1986-
1988
Major Specialization
clerical skill like elementary and intermediate typing skills, WP WordStar
filing, proofreading
* National Education Corpporation Scantron PA 1984
Major Specialization
Computer Programming
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