Customer Service Human Resources
Resume:
Adriana Cevasco, PHR
abjin0@r.postjobfree.com
***** *.*. *** ****** Circle
Miami, Fl 33186
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PROFESSIONAL EXPERIENCE
Strategic Outsourcing (SOI PEO), Inc. (12/08/08-present)
Miami, FL
Customer Service Representative/HR Representative
. Responsible for client base of 50 local clients in Miami and Ft.
Lauderdale.
. Provide exceptional customer service to existing and new clients.
. Provide an on boarding experience to new clients to include training
on internet based payroll software, time and attendance support and
benefits administration. Conduct new hire orientations and benefit
meetings.
. HR services provided to all clients to include compliance advice,
handbook creation, job description projects, etc.
. Act as liaison with corporate office to resolve any customer service
issues and provide immediate solutions.
Silver Hill Financial LLC (10/15/06- 8/1/08)
Miami, FL
Human Resources Manager
. Designated HR representative for a headcount of 450 employees in
various states and supervision of Regional HR Generalist.
. Responsible for the employee relations issues, determining the
appropriate course of action for resolving issues in a timely manner.
. Advisor to management and employees on all HR policies and procedures,
FMLA, benefits, compliance training and payroll. Responsible for
Oracle maintenance and reporting requests.
. Participate in the Recruitment process for Operations/Sales positions.
Interview candidates and conduct selection process.
. Coach, educate, and partner with the Directors and VPs on conflict
resolution; handled sensitive employee issues; established protocol
for motivating and holding employees accountable for their
performance.
. Conduct all terminations, resignations and exit interviews. Compiled
data on turnover and exit interviews to help improve business and
provide feedback to management for new and improved policies.
. Conduct new hire orientation for new exempt and non-exempt employees
ensuring all employees understand policies, procedures and company's
mission.
. Piloted Wellness Program for employees with a focus on health issues
and work- life balance.
. Created HR guide for managers to increase efficiency and assist
managers with HR process.
. During workforce reduction partnered with leadership team to ensure
proper communication to the existing employees, provided assistance to
current employees through the company's EAP program, keeping an Open
Door Policy that addressed employee concerns and fears.
Advantec HR Outsourcing
(09/03/2003-10/15/06)
Miami, FL
Regional Human Resources Generalist
. Responsible for entire customer experience including client on-
boarding process, new hire orientation, benefit enrollment meetings,
internet based payroll training, time and attendance support, HRIS
software and reporting capabilities.
. Developed key partnerships with small to mid size business owners and
provided services and products during monthly visits. Responsible in
generating additional revenue with HR products, service levels and
custom packages.
. Client base of over 100 clients in South Florida.
. Developed needs analysis and provided solution and service platforms
according to clients needs.
. Provide compliance training including Sexual Harassment &
Discrimination, Managing Performance, Effective & Legal Hiring,
FMLA/ADA and Customer Service series at Regional Training centers and
client sites.
. Coordinated the setup of PTO accrual tracking plans.
. Served as advisor to employee and management personnel on the
interpretation of personnel policies, programs and procedures.
. Facilitated presentation on the purpose and goal of human resource
policy and the importance of Federal & State compliance to small
business owners.
. Provided guidance to Supervisors/Managers on methods and approaches to
resolve employee relation issues.
. Conducted workplace surveys for various types of industries in order
to evaluate a client's workplace and HR issues.
. Prepared and maintain employee handbooks as part of Human Resources
Outsourcing Service Models.
. Conducted exit interviews and analyze data and make recommendations to
management for corrective action and continuous improvement.
. Gathered current salary data for certain industries, geography and
worksite employee reporting.
. Full cycle recruitment for exempt and non exempt employees. Coached
and trained management on developing and honing their interview
skills.
Avina Foundation
(03/01/01- 04/15/03)
Miami, FL
Human Resources Generalist/Payroll Coordinator
. Developed salary administration programs for offices in Latin America.
Established compensation programs comparable to those of non-profit
organizations. Program included salary surveys, networking and
benchmarking among non-profit organizations.
. Responsible for the maintenance of the HRIS system to process payroll,
employee tracking and human resource functions.
. Enhanced benefit programs to provide employees with improved coverage
by creating benchmarking sessions among non-profit organizations for
local and Latin America offices
. Created HR policies and procedures. Developed company manual and led
approval process with management and counsel.
. Developed an employee headcount and census tracking system for 8
offices in Latin America.
. Increased productivity and morale by launching a flexible work
program, which allowed staff to establish a balance between work and
personal obligations.
. Participated on the Emergency Response Team. Created Employee
Response Manual with emergency and disaster recovery procedures.
. Coordinated Lunchtime Lecture Series featuring guest speakers on a
wide range of topics.
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EDUCATION
Florida International University, Miami, FL
Bachelors of Business Administration, Marketing & International Business
University of South Florida, Tampa, FL
Associate of Arts
Professional in Human Resources, PHR Certified 2006/Re-Certification
completed August 2009
Professional Society for Human Resource Management - SHRM
Associations Greater Miami Society for Human Resources-GMSHRM
American Payroll Association - APA
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