Customer Service Vice President

Location:

Posted:

October 14, 2010

Jo (Jodi) Mudd

Florissant, MO 63031

Objective

Utilize my organizational, customer service and people skills to contribute

to your organization's success.

Experience

The Business Bank of St. Louis 2005 - 2009

Assistant Vice President-Operations

. Responsible for managing the day to day operations of the Lockbox

Department and Remote Capture Deposit System

. Assisted Bookkeeping Department as needed with Federal Reserve wires

and ACH

. Special handling for customer with ACH origination

Enterprise Bank & Trust 1990 - 2005

Assistant Vice President-Operations

Logistics Department

. Manage lockbox department; mail delivery, deposit process and special

handling for the customer thru the DMP system.

. Manage Teller Department; bank by mail deposits, courier delivered

deposits, bank centralized collection for domestic and foreign checks

and currency

. Centralized vault balancing for the entire bank; order/ship currency

and coin: balance all tellers ins and outs

. Oversee statement processing; download files, print, mail, email and

CD-Rom production

. Coordinated all courier functions as needed by the bank and customers

. Main contact with the Downtown Post Office

Education

Diploma - General Banking CFT 2001

Diploma - Normandy High School 1975

Computer Skills

Microsoft Word

Excel

DMP System

References

Available upon request