Customer Service Manager
Resume:
Cayetano Ovalle III
Brownsville, Texas 78521
Cell: 956-***-****
Email: ********@***.***
Objective
A Position that will effectively utilize acquired expertise, creative talents and
commitment to excellence. Desire a position with career growth potential.
Skills
Strong knowledge and experience of 10 years in retail sales and customer
service.
Impressive and convincing way of communication both orally and written.
Well organized and clean way of representation.
Skilled in MS Excel, MS Word, Power Point, MS Outlook.
Strong analyses and resolving power.
P.O.S.-Inventory-Loss Prevention-Shrink Control-Pin Point Scheduling Software
Bilingual. Spanish-English
Experience
H.E.B. Grocery Company, 924 East Elizabeth Street Brownsville, Texas 78520,
Central Checkout Manager-Lead Cashier, November 2001-May 2008
Providing superior customer service to create the one of the Greatest Retailing
Company in Texas.
Handling customer complaints and concerns and dealing with them promptly and
swiftly to their satisfaction.
Handling employees complaints and concerns and dealing with them promptly
and swiftly within the companies rules and regulations.
Scheduling 28 employees hours using Pin Point Software to meet company
budget and customer service and make all and any adjustment to stay within
goal.
Auditing cashiers boxes for overs and shorts.
Verifying daily deposits for Service Center.
Providing cashiers with overwrites on their registers when needed for refunds or
price discrepancies.
50 OFF Store, 1228 East Elizabeth Street Brownsville, Texas 78520, Assistant
Manager-Cashier-Stocker-Receiver, June 1996-October 1999
Customer Service
Receiving Merchandise and pricing it.
Setting up shelf displays to revenue more sales towards customers interests.
Charging orders promptly and swiftly.
Opening and closing store.
Education
James Pace High School
314 W. Los Ebanos Blvd. 78520 Brownsville, Tx.
Military Science Technology (MCJROTC)
Diploma-1997
References Available Upon Request
Contact this candidate