Customer Service Representative
Resume:
Kira Harris
Virginia Beach, VA 23452
Mobile: 757-***-****
E-mail: abjijv@r.postjobfree.com
CAREER OBJECTIVE:
To obtain a position utilizing skills from employment experience as a
Collections / Customer Service Representative, and to utilize my
analytical and communication skills to ensure quality service to
internal and external clients.
CAREER SUMMARY:
Over ten years of extensive collections and customer service
experience, which includes bank reconciliation, solving account
problems, accounts receivable, bankruptcy, credit investigating, and
handling commercial accounts . I have excellent skills in direct
customer contact, company policy enforcement, issue escalation and
problem resolution. Microsoft Word, Excel, E-mail, Intranet and Internet
applications are all technical skills that I have utilized in a business
environment.
EDUCATION
1993-1995
Princess Anne High School Virginia Beach, VA
High School Diploma
1994 - 1995
Vocational Technical School
Cosmetology Virginia Beach, VA
WORK EXPERIENCE
2000 - Present
Bank Of America Norfolk, VA
Senior Account Representative
q Handle inbound and outbound calls from delinquent card holders
q Conduct follow up on previously serviced accounts to ensure accurate
and timely processing
q Work closely with other departments to obtain resolution, and
investigate fraud and disputes
q Input customer information and updates in company account tracking
system
q Maintain consistant performace levels in accordance with projected
recovery goals
1998 - 2000
NCO Financial Norfolk, VA
Collections Representative
q Collect on customer accounts 1- 120 days past due
q Update account adjustments, payments, credits, and notations
q Assist customers with concerns, comments and inquires
case discrepancies
1995 - 1998
Ticket Master Virginia Beach, VA
Customer Service Representative
q Provided excellent customer service in high volume call center
environment
q Utilize customer service skills to help customers with seating
arrangements
q Assist customers with bookings for concerts and other events
q Assist customers with any questions related to multiple events and
bookings
References Available Upon Request
Contact this candidate