Pamela K. Fox

**** ******** **.

Colorado Springs, CO 80907

Home 719-***-****

Cell 719-***-****

abjijt@r.postjobfree.com

OBJECTIVE

To secure a position in Customer Service, utilizing my excellence in

problem solving, public relations skills, and an ongoing commitment to

professionalism, and customer satisfaction.

HIGHLIGHTS OF EXPERIENCE

_Food Service Worker

_Tray Line

_Cashiering

_Dishwasher

_Food Preparation

_Cafeteria

- Medical Accounts - Receivable/Collections

- Payment Posting

- Data Entry

- PBX/Switchboard

- Customer Service

- Windows Operating Systems 3.1/95/98/2000/ME/XP/Vista

- Ten Key

- Wordstar/Word/WordPerfect/Works/Write/Kaypro-10 WP/Microsoft Office

EXPERIENCE

Inbound Call Center Representative- (February 2007 to December 2009)

NexLevel Group, Telecommute, Las Vegas, NV

Working from home, customer care. Responsibilities included: follow-up for

clients in the healthcare and automotive industry. Scheduling appointments

for sales, and test-drives, customer care satisfaction follow-up for Nissan

Dealership located in New Orleans, LA. Customer Service, answering patient

calls regarding general questions, also inquiries regarding cosmetic

surgical procedures and pricing, for Plastic Surgeon, also in New Orleans.

Other duties as assigned.

Customer Support Specialist- (December 1999 to February 2007)

Custom Computer Solutions - Telecommute, Las Vegas, NV

Working from home, provided technical assistance and training to system

users. Diagnosed system issues, regarding hardware, software, and operator

problems. Provided assistance to clients via the telephone, concerning

software installation, including printing, electronic mail, and operating

systems, general computer questions, to resolving many different computer

issues. Scheduled appointments for diagnosis/repair. Dispatched technicians

to service locations. Data entry, accounts receivable/payable

Medicare A/R Specialist/Customer Service - (November 1987 to July 1994)

Associated Pathologist Laboratories - Las Vegas, NV

Complete control of Medicare payment reports, heavy data entry, account

adjustments, 3rd party billing, rebilling of denied claims, 10-key,

customer service. BI-yearly trips to Phoenix to meet with administration in

effort to reduce denials, increase payment-processing time, education of

codes to receive proper reimbursement.

Front Desk Coordinator- (June 1987 to October 1987)

Dr. Robert Shreck M.D. - Las Vegas, NV

Manage the lobby area. Greet all incoming patients. Ensure completion of

paperwork, sign in and insurance verification, collection of the co-

payments. Assembling of charts. Handling all incoming calls, scheduling

patients and drug representatives, pulling charts, ordering supplies,

filing. Special project-traveled to Sparks, NV to research and train on new

medical office software. Returned to install and implement on his computer

system.

Admissions Representative- (March 1987 to June 1987)

Desert Springs Hospital - Las Vegas, NV

Complete admission of all patients to the hospital, including

insurance/demographic data collection, heavy data entry, assisting patients

to their rooms. Place, receive, and route all incoming calls through a SL-1

switchboard/PBX. Supply information to callers, relay messages, announcing

visitors, overhead pages, Code Red and Blue pages.

Senior Data Entry Specialist- (January 1987 to March 1987)

Sierrra Health Services - Las Vegas, NV

Accountants Resources, a temporary assignment. Prioritize and batch

material for data entry. Completed information analysis assuring all

required items were submitted correctly for HPN/HMO contracts. Heavy Data

Entry, inputting patient information into the computer database.

Collector/Customer Service- (September 1986 to January 1987)

A.R.M.A.C. - Accounts Receivable-Management and Consultants, Colorado

Springs, CO

Working on a contractual basis with Saint Francis Hospital, in effort to

reduce the A/R balance of delinquent accounts. Entering account information

into a Kaypro-10 Word Processor.

Mailing form letters to patients to encourage payment of delinquent

accounts. Confers with patients by telephone in attempt to determine reason

for overdue payment. Offering payment arrangements, skip tracing, data

entry, filing.

Business Specialist/Data Editor- (August 1984 to September 1986)

Pikes Peak Mental Health Center - Colorado Springs, CO

First party billing functions, adjustments and troubleshooting accounts,

telephone collections, balancing of receipts, petty cash boxes from all

service locations. Switchboard/PBX. Data editing for all the centers source

documentation and the preparing of service information for the special

billing to the State Alcohol & Drug Abuse Division.

Sign Processor- (January 1984 to August 1984)

Spear Sign Graphics - Colorado Springs, CO

Processing raw metals into desk, door and wall nameplates, heavy equipment

operation, presses, cutters, benders, strippers, paint/varnish booth, etc.,

vinyl sign application, engraving. Quality Control, shipping final product

to customers.

Departmental Cashier - (February 1983 to January 1984)

The Broadmoor Hotel - Colorado Springs, CO

Handling customer payments in all the restaurants, golf clubs, and movie

theatre, making change for the waiters and waitresses, calculating their

15% gratuity. Balancing large amounts of money at the end of shift making

sure cash and receipts matched. Paying out tip wages to employees. Data

Entry, account adjustments, billing.

Dishwasher/Courier/Collections/ER Registration - (September 1975 to June

1982)

Memorial Hospital - Colorado Springs, CO

Started washing dishes in the kitchen, then to courier for the hospital,

sorted and distributed incoming and outgoing mail. Operated manual and

electric mailing equipment. Distributed all mail, interdepartmental memos

and surgery schedules, admitting/data processing slips. Transferred to

Collection Clerk, skip tracing, telephone collections, filing, Data entry.

Finally to the Emergency room for patient registration. Heavy Data Entry

for all ER/OP. Data collection, account adjustments, billing.

EDUCATION

H.S., Business/Accounting, Minor: Home Economics - (June 1977)

Roy J. Wasson High School, Colorado Springs, CO

GPA: 3.0, Major GPA: 3.0

AWARDS

Colo. Spgs Public Schools Dept of Voc and Adult Education Certificate of

Completion of the Food Services Course.

School of Communications, Credit & Collections

Outstanding Service, Excellent Merit in Job Performance -Associated

Pathologist Laboratories

Certificate of Merit-For Contributing to the Advancement of Quality Health

Care-APL

Certificate of Appreciation-7yrs of Faithful and Continued Service-APL

Diploma-Professional Medical Transcription Program-PCDI

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