Customer Service Sales

Karyann E. Belisle

**** ********* *** . ************, ******* 32258

PHONE 919-***-**** . E-MAIL abjiji@r.postjobfree.com

Education

Bachelor of Arts Degree in Communication

December 2008

Flagler College, St. Augustine, FL

Emphasis: Media Production

Minor: Advertising

Professional Experience

Local Edge, a division of Hearst Communications Jacksonville, FL

Multi-Media Consultant

August 2009-

present

Formally The Talking Phone Book, we provide ways for local businesses to

advertise in various forms: yellow pages, direct mail, and online with

Search Engine Optimization, Search Engine Marketing, and Yahoo! Behavioral

Targeting. Responsible for setting appointments with interested

businesses, researching and planning advertising options for optimum ROI,

creating artwork for ads and acting as the go-to person for assigned

accounts (problems, collecting payments, answering questions, recommending

ideas, etc.). Google Adwords certified and a Yahoo Strategic Local

Ambassador.

Murray Brothers Caddy Shack St. Augustine, FL

Server

January 2007-

August 2009

Complete all serving duties including, but not limited to: greeting guests,

taking orders, making sure food is prepared correctly, using teamwork as an

advantage to make sure every guest leaves satisfied, setting up for big

groups, keeping the restaurant a clean environment, etc.

WCWJ/CW17 Jacksonville, FL

Crew Member

August 2008-March 2009

Work as an on-air personality to promote the CW17. Appearances at

promotional events as well as community events in which The CW sponsored.

On-air personality for :10 spots: October 2008-Walk for Epilepsy; November

2008- Guitar Hero Contest, Planet Fest 9; Feb/March 2009- Jacksonville Car

Show/Monster Jam

Production, Promotions and Commercial Intern

September 2008-December 2008

Gain experience in both the field and the studio working with equipment and

assist with setting up and taking down various sets for clientele. Help

with promotional shoots for The Weekend Showcase at various locations.

Fine Fields Lawn Care, Inc. St. Augustine, FL

Administrative Assistant

January 2007-June

2008

Organized bills, planned scheduling, created new sales, performed all

customer service duties for clientele, such as, but not limited to: general

questions, setting up new accounts, billing, etc. Created all advertising

material such as flyers and brochures. Assisted in any help the V.P. needed

including delivering bills and returning phone calls to clients.

The Ronco Group St. Augustine, FL

Marketing Assistant Intern

October 2007-April 2008

Developed a 3 minute promotional video to explain who The Ronco Group's

"Machine and Rigging" division is, which was used as a trade show video

during Tissue World Americas in March of 2008. Shot and edited minute-long

videos of various tissue machines, which were used to help sales department

show clients how machines operate. Designed various e-mail blasts and

newspaper ads using InDesign for sales/marketing, as well as Ronco's

seasonal internal newsletter/magazine, The Ronco Revue.

Super Target Apex, NC

Team Member

December 2004-October 2006

Team Member for Photo Lab, Service Desk, Cashier and Sales Floor. Duties

included: fast, fun and friendly service to guests and maintain a clean,

great-looking store.

. Photo Lab responsibilities: Keeping lab safe, clean and organized.

Monitor and restock supplies in lab. Handled guest's prints with

accuracy, security and confidentiality. Went above and beyond to edit

pictures, such as brightening/darkening, cropping, and correcting red-

eye.

. Service Desk Responsibilities: Resolve any guest concerns quickly and

accurately, including: returns, locations of products in-store,

wedding/baby registries, rain-checks, checking other store locations

for items, organizing returns and returning them to proper area of

store.

. Cashier Responsibilities: Provide friendly and fast checkout service.

Resolve guest concerns in a positive, helpful manner. Solicit for

RedCard Applications.

. Sales Floor: Maintain organization of products on shelves and on

displays. Thorough knowledge of product locations in store. Set up

plan-o-grams and consistently monitor organization of store.

C.V.S Clayton, NC

Customer Service

April 2003-July 2004

Responsible for customer service, such as answering questions, cash

management, merchandising activities, suggesting items for purchase,

handling product returns and exchanges, light maintenance and stocking

shelves. Set up plan-o-grams for various seasons, remodeling, and new

products. Also handled photo lab responsibilities: Keeping lab safe, clean

and organized. Monitor and restock supplies in lab. Handled guest's prints

with accuracy, security and confidentiality. Handled general equipment

maintenance. Went above and beyond to edit pictures, such as

brightening/darkening, cropping, and correcting red-eye.

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