Customer Service Manager
Resume:
Cassandra Ashe
Colorado Springs, CO 80903
Employment:
GNC (June 2005- present) – Store Manager - - Ft. Leonard Wood, MO
Duties: Manage business of store. Ensure total compliance with all store operations policies.
H i re, t rain, discipline, review, and terminate employees. Process and finalize payroll.
M anage the store's inventory with GNC guidelines. Receive, check, and shelve all
merchandise orders. Merchandise and allocate store according to plan-o-grams. Provide
customer service and handle any customer related issues. Maintain knowledge of all
n ut r it ion products that are carried in the store and out on the market.
A ir Force Civilian (NAF) - 3rd Services Marketing (02/01/2008 – 06/30/2008) - Commercial
Sponsorship Coordinator - Elmendorf AFB, Alaska
Duties: Developed solicitation packets for potential sponsors. Performed clerical duties for
marketing office. Conducted file maintenance on all solicited packets. Compiled data of
each event to solicit potential vendors. Implemented regulations with installation's Staff
J udge Advocate to ensure policies. Conducted reports on all functions performed in the
marketing department. Negotiated contracts of marketing agreements. Developed
advertisements for upcoming events. Updated calendar to reflect upcoming events.
M aintained t ime and attendance records of all appointments. Managed record keeping of
advertising expenses. Performed accounting reports of all t ransactions to Services Fund.
Calmes Motorsports (02/28/2007 - 10/20/2007) - In ternet Sales Manager/Floor Sales –
Denham Springs, Louisiana
Duties: Managed internet sales. Obtained personal data from applicants. Performed
background checks on all applicants. Determined eligibility of applicants based on credit
reports. Executed file maintenance of corresponding credit documents. Scheduled
appointments for internet inquiries. Documented reports on all sales activities. Submit ted
documents to financial institutions for approval. Managed data entry of all applicants.
M aintained knowledge of current inventory and upcoming products. Provided customer
service to all customers. Work directly with marketing agent to plan newspaper and radio
advertisements for weekly ads and special events. Make sure promotions were current and
d isplayed on website. Operated vehicles on public roads in a full range of t raffic conditions.
T ransported inventory to network dealers. Performed operator maintenance of all delivered
u nits.
Lakeside Villas (11/01/2006 - 02/01/2007) - Assistant Manager/Bookkeeper - Baton Rouge,
Louisiana
Duties: Marketed property to prospective applicants. Performed inspections of apartments
d uring move-in and move-out. Conducted record maintenance of residents. Oversaw data
i nput of all prospects. Provided customer service to current and prospective residents.
M anaged accounts payable and receivable. Maintained accounting files. Compiled data in
accordance to standard procedures. Made deposits to financial institutions.
Admiral's Cove (11/01/2005 - 10/01/2006) - Assistant Community Director - Anchorage,
A laska
Duties: Reconciled accounting documents on a weekly basis. Performed inspections of
apartments. Composed documents for move-in files. Made deposits. Provided customer
service to current and prospective residents. Managed accounts payable and receivable.
M aintained relationships with contractors who serviced property.
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