Dave Walker

*** ******** *****

912-***-**** Bloomingdale, GA. 31302

abjihp@r.postjobfree.com

OPERATIONS and project MANAGEMENT

Thirty-six years of aviation operations experience and over twenty years of

progressive Operations supervision and project management experience.

Demonstrating a consistent track record as a top revenue producing Service

Team Manager at the Gulfstream Savannah Service Center. Proven leadership

skills and customer service skills as a Supervisor in the Business Office

with strong communication and problem resolution skills with customer and

management. Also served as a Service Center Coordinator within the

Gulfstream Service Center. Providing customer service in regards to pre-

arrival work order setup, in house Customer liaison, work order invoicing

and resolution dispute with the Customers. Demonstrated team building and

strong organizational skills as a Project Manager in the Gulfstream

Customer Support Network, responsible for the Corridor / 3G project

implementations to the GDAS enterprise facilities. I served as an

Operations Manager for Dassault Falcon Jet Corporation for over two years.

Equally strong qualifications in all areas of operations: P&L, budgeting,

human resources, training, aircraft scheduling, employee performance

reviews, hiring talented skilled individuals, enforcing corporate policy

and other functions as required. I am an effective communicator, leader and

problem solver who builds teamwork and possess the drive to surpass goals

set forth by the company. Worked with the local FAA Representatives for

audits, FAR compliances and any issues resulting through to resolution.

Relevant Experience and Accomplishments

Operations Manager - Dassault Falcon Jet Corporation - Responsible for

the total P&L effect and reporting for the entire Operations Department.

Provided metrics to upper management on a monthly basis and attended

monthly and quarterly financial meetings to report on the progress of the

Operations Group. Provided tracking for all department personnel

performance metrics and evaluations based on their anniversary dates.

Provided metrics for monitoring and controlling department budget.

Provided assessment and approvals of department annual and merit pay

adjustments. Worked closely with the Service Center Planning,

Scheduling, and Quoting departments. Experienced in personnel

recruiting, selection, training, developing, scheduling, evaluating

performance and supervision. Responsible for the Operations facility

maintenance, and contracting vendors to provide service for repairs to

the maintenance facility. Recruited contractor A&P Mechanics, Avionics

and Interior Installers to support maintenance manpower issues within the

Service Center to accomplish on time deliveries of A/C. Developed with

the Management Team a set of business processes that outlines the flow of

work process from the time the Customer signs the contract through to A/C

departure and follow-up. Handled Customer disputes during the

maintenance visit when elevated from the Customer Project Supervisor.

During my two-year tenure as Operations Manager, I was instrumental in

turning around the constant negative monthly financial statements into a

consistent monthly positive financial statement. When I arrived in 2008

the Operations Department was averaging a consistent -$200k plus loss

every month. By the time I departed the Operations Department was

averaging $500k - $850k month revenue consistently. Worked closely with

Human Resources on personnel issues and disciplinary actions that were

required. Also worked with Human Resources on recruitment campaigns for

the Service Center, traveling to different cities and colleges for the

effort of recruiting talent in a skilled workforce.

Project Management-Senior Planning Project Manager for the Gulfstream

Customer Support Network. Certified in project management, projects

include the Corridor software and interfacing software implementations

throughout the GDAS enterprise, all projects completed on schedule and

within budget. A member of multiple corporate planning committees to

develop new business processes, identify new software and set the

direction for the company's accelerated growth across the enterprise. A

member of the Gulfstream Customer Support Network Steering Committee

providing project updates to Corporate Officers.

. Sr. Project Manager for GDAS site Corridor upgrades to version 8 SR3 (Las

Vegas, West Palm Beach & Minneapolis).

. Site Project Manager for the Westfield site Corridor and software

interface implementation.

. Worked with the Westfield site on the AIM system conversion / Non-

Gulfstream Aircraft / Corridor system differences for the first

successful non-Gulfstream aircraft facility Operations software

conversion.

. Project management teamwork with the Dallas, Appleton and Westfield

facilities for the AIM to Corridor conversion efforts.

. User Acceptance Testing Manager for the Savannah, Brunswick, Memphis,

Long Beach, Dallas, Appleton and Westfield site Corridor upgrade

implementations.

. A member of the Gulfstream Automated Labor Collection Committee where we

interviewed vendors for labor collection software selection. Provided

interface requirements and specifications for Cybershift 3G Labor

Collection software application.

. Developed project plans in conjunction with CSC Information Technology

groups for software applications and interfaces.

Core Team Member for GCSN/Corridor, Software Implementation -Developed

business process mapping and training manuals for Service Center

Operations and Business Office for the Savannah Corridor and 3G software

implementations. Designed curriculum and implemented train-the-trainer

programs to develop associates. Conducted presentations to department

personnel, management and the FAA on software applications.

. Troubleshooting software issues and help defining a resolution for the

issues.

. Worked closely with software vendor (Continuum), on problems and concerns

with the software.

. Worked on development team for security profiles within the Corridor

software application.

. Worked closely with Core Team and vendors on the labor collection

interface to Corridor software, including testing.

Group Lead/Supervisor, Gulfstream Savannah Service Center Business Office-

Working closely with Service Center management team on Service Center

issues and customer issues. Managed customer relations to maximize service

satisfaction, contributing to increased customer survey ratings. Possess

strong written and verbal communication skills.

. Experienced in personnel recruiting, selection, training, developing,

scheduling, evaluating performance and supervision.

. Provided tracking for all department personnel performance metrics.

. Created process for the reduction in days to invoice metrics. Reduced

the number of days to invoice to the customer by (7) days.

. Provided metrics for monitoring and controlling department budget.

. Revised department Standard Operating Procedures Manual.

. Worked closely with the Service Center Planning, Scheduling, and Quoting

departments.

. Provided assessment and approval of department annual and merit pay

adjustments.

. Chaired meetings between management and customers for invoice disputes

and resolutions.

Sr. Service Center Coordinator - Worked closely with customers from

initial work scope planning, through to final invoicing. Providing

customer support and service during Customer visits. Worked with the

Operations management team to assist in problems and issues with

customers, and to be proactive. Teaming with the Service Team Managers

to ensure proper work order planning and accurate invoicing to the

customer.

. Personal development of interpersonal skills.

. Developed a solid customer relation's database.

. Experience in working with FAA and CAA requirements.

. Working with foreign governments and contracts via the Program Office.

Service Team Manager - Coordinated and supervised daily operations and

work assignments. Provided work scope projections for both day and

night shift crews. Coordinated product support and maintenance support

to the customer. Screened and edited all labor and material audits for

work order daily. Over a twelve year period maintained a 110% average

of revenue share on work orders invoiced. Worked closely with customer

to ensure work order was completed to their satisfaction.

. Produced flow charts in relationship to the work order.

. Instructed crewmembers on all phases of maintenance and safety.

. Certified APU & Engine Run license for Gulfstream II, III, & GIV.

. Collateral Duty Inspector.

. Member of the Gulfstream Maintenance Action Review Board.

. Member of the Service Center Automated Data Collection committee.

A&P Aircraft Mechanic - Began employment with Gulfstream in July 1981.

Performing scheduled and unscheduled maintenance on Gulfstream I, II,

III, & IV corporate business jets.

. Troubleshooting and repair maintenance on all Gulfstream aircraft.

. Minor and major sheet metal and structural repairs, and modifications.

. Engine maintenance and rigging on Rolls Royce MK 511-8 and MK 611-8

engines.

. Currently hold a valid FAA Airframe and Power Plant license.

Career history

DASSAULT FALCON JET CORPORATION - 2008 to 2010

Operations Manager

Gulfstream Aerospace Corporation- 1981 to 2008

Aircraft Mechanic

Service Team Manager

Sr. Service Center Coordinator

Group Lead / Supervisor - Business Office

Sr. Planning Project Manager

United States Marine Corps- 1974 to 1979

Aircraft Technician (1974 to 1977) / Department NCOIC (1977 to 1979)

Education

Academic:

Graduated in 1973 from Andress High School, El Paso, Texas.

El Paso Community College from 1979-1981

Graduated from Hamilton University in May 1998, obtaining a Bachelor of

Science Degree in Aviation Maintenance Technology with a 4.0 GPA.

Technical:

Airframe and Power Plant Technical School - (A&P License)

Aviation Fundamentals - (A&P License)

Aviation Structural Mechanic - (A&P License)

Aviation Power Plant Mechanic - (A&P License)

Aviation Maintenance Technology - (Degree Program)

Aviation Mathematics - (Degree Program)

Aviation Maintenance Regulations - (Degree Program)

Aviation Applied Sciences - (Degree Program)

Aviation Physics - (Degree Program)

Advanced Composite Structures - (Degree Program)

Airframe and Aircraft Engine Inspections - (Degree Program)

Human Relations - (Degree Program)

Personal, Business and Professional Ethics - (Degree Program)

Gulfstream I, II, III, & IV Initial Maintenance School

Permaswage Qualification Class

Gulfstream II, III, & IV APU / Engine Run Certification

Microsoft Windows 95 NT - (Certified Class)

Microsoft Office 97 NT - (Certified Class)

Microsoft Power Point 97 - (Certified Class)

Microsoft Word - (Certified Class)

Microsoft Excel - (Certified Class)

Microsoft Project 98 - (Certified Class)

Microsoft Windows 2000 - (Certified Class)

Microsoft Windows XP - (Certified Class)

Microsoft Office 2003 - (Certified Class)

Microsoft Power Point 2003 - (Certified Class)

Management / Leadership Training - (Certified Class)

Management Minded Supervision - (Certified Class)

Interaction Management - (Certified Class)

Service Plus / Customer Service - (Certified Class)

Quality Improvement Process - (Certified Class)

Influencing with Integrity - (Certified Class)

Leadership Skills - (Certified Class)

Communication Excellence - (Certified Class)

Customer Astonishment Training - (Certified Class)

Corridor Software Application by Continuum - (Certified Class)

Visio Professional Software Program - (Certified Class)

Mercury Interactive Test Director Software Program - (Certified Class)

Cybershift 3G Labor Collection Software Program - (Certified Class)

Project Management - (Certified Class)

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