Customer Service Manager
Resume:
B arbara Lucas
*** * ******** ********, * D *****
Email: f a **********@*****.***
OBJECT I VE
Obtain a position as a medical receptionist utilizing my skills and education. I’m an
honest, reliable and hardworking individual able to work independently or in a
commit ted team environment.
QUAL I F ICAT IONS
• Excellent customer service and telephone skills
• Demonstrated ability to identify and solve problems quickly and efficiently
• Able to multi task and perform duties under pressure with a calm and
collected attitude
O FF ICE SK I L LS
Keyboarding and Ten-Key, Filing, Excellent Phone Skills, Medical Insurance and
B illing, Scheduling Appointments, Data E nt ry
WORK H ISTORY
10/07 – 05/10 F a r North Chr istian School, Fairbanks, Alaska –
Teacher Assumed all responsibilities of fi rst and
second grade teacher, including professional development,
communication with parents, assessments of students, and
designed lesson plans
08/05 – 08/07 O phthalmic Associates, Anchorage, Alaska – F ront Desk
Supervisor E lectronic charting & records, Insurance
verifications & demographics, Payroll, Check-out, Verifying
codes, Collecting deductibles, Scheduling, Promoting team work,
T raining new employees, Clear & courteous communications
w ith employees and patients, Opening & closing responsibilities,
M aintained patient confidentiality
08/03 - 12/05 Comfort Keepers, Anchorage, Alaska – Personal Care
A ttendant
04/03 – 05/05 Senior Care of Alaska, A nchorage, Alaska – Personal
Care Attendant
10/02 – 02/05 Little Red Schoolhouse, Anchorage, Alaska – Lead
Teacher
09/00 – 05/02 Dayspring Academy, Colorado Springs, Colorado –
Teacher
Barbara Lucas
520 T railside Caldwell, I D 83607 (907)830-
3465
E mail: f a **********@*****.***
ED UCAT ION
CAREER ACADE MY, A nchorage, Alaska – Accredited Member of Accrediting
Commission of Career Schools and Colleges of Technology
I nsurance Coding & Billing Specialist Diploma – July 2005
PEOPLES B IBLE COLLEGE, Colorado Springs, Colorado – B.A. Elementary
E ducation – May 1994
CERT I F ICAT ION
Nationally Certified Insurance and Coding Specialist from the National Center for
Competency Testing NCICS
REFERENCES
N alani Tor res
H uman Resources
Ophthalmic Associates
Kevin Taylor
P rincipal
Far North Christian School
Joyce Sapp
O ffice Manager
Far North Christian School
Contact this candidate